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I have a problem with the ATM but they did not help me at all. They only said that the ATM is not of the hotel ,but I think they have to be more helpful in this cases.
Location and views are fantastic. I love these old-style character hotels. Not up to the standards of other Fairmont Hotels we've stayed in. They messed up our meal reservations and even messed up the correction, so we never did eat there. Some staff really didn't seem to know what they were doing or could even answer or questions properly and never offered to find anything our or get back to us.
This historic property welcomes you in the moment you step onto the property. The immediate attendance to your every need is immediately relaxing and makes you feel wanted. The location could not be better with the entire harbor visible form the front and every floor above as you exit your elevator. The entire city downtown is vibrant and easily walkable with something for every tase and experience.t The room was a bit warm and may not have had air conditioning. We simply opened the windows and used a portable fan form the oversized closet area.
Breakfast was fantastic.
Location, location, location The room we got was ridiciuosly old, we had to wait two hours for a normal room which indeed was a good surprise. Staff was not always attentive and responding in a timely manner. Generally, we were expecting more from a Fairmont hotel...
das personal an der rezeption war sehr freundlich und hilfsbereit und für alle wünchsche offen, der aufenthalt wurde uns sehr angenehm gemacht. nein
Zentrale Lage bei kurzem Städtetrip nach Victoria, komfortabel-gediegene Atmosphäre. Langsame Internetverbindung
Very beautiful hotel. Room was very spacious and gorgeous, and small kitchenette was still very useful with full set of plates, glasses, and utensils. Their ocean-front mineral pools are simply great with its view. We didn't have a chance to take any massage service this time, but their Spa facility was nice and beautiful as well. We also enjoyed the food and drinks a lot at their pub. Definitely recommended for nice relaxing stays in more adult/mature atmosphere. At Mineral pools, the large pool could be warmer in winter season as it gets freezing to get out of the pool... In the meantime, hot tubs were nice and hot, but due to their small sizes, they can instantly get occupied with group of people, which makes other guests hesitant to join and stay in the less-warm pool for a long time. Also it'd be nice if how-to-order drinks at the pool was informed more clearly. When we saw other guests enjoying their drinks, we really wanted to order some for ourselves as well. But we didn't know how, so we just waited for the server to come to the pool. Finally in the morning of the last day, we found out there was a inter-phone with drink/food menu located near the gate, which was too late for us :( For the nature of the hotel's very adult/mature atmosphere, I personally felt it'd be kinda nice to actually make it Adult Only. Of course it's also nice to see cute little children enjoying their stays as well, but when I see them jumping into the pool (right in front of No Diving signs, and parents never stop them) or hear them screaming (calling mom), it's a lil turn-down for us. But it's very personal preference, so we do respect hotel's policy. Otherwise, we loved the hotel and definitely come back for next time!
Das Hotel liegt sehr zentral, aber dennoch ruhig. Man geht nur über die Johnson Bridge und ist mitten in Victoria. Der Blick vom Zimmer auf den Hafen und die Wasserflugzeuge sowie die Berge ist toll. Der Pool war zu stark gechlort. Die Zimmermöbel und der Teppich waren zum Teil recht abgenutzt.
Gute Lage 5 Minuten vom Zentrum, sehr freundliches Personal mit detaillierten Kenntnissen der lokalen Transportmöglichkeiten (Anbieter und Fahrpläne), Möglichkeit des Fahrradverleihs.
Zimmer war wie beschrieben, Zentrumsnähe, großzügiges Zimmer, Autoservice lange Wartezeiten vorm Frühstücksbereich