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the friendliness of the staff.
A group of 4 ladies stayed in this hotel during our Sunflicker Ultimate Frisbee Tournament in Kelowna. It was extremely comfortable and the staff were very helpful. The breakfast was delicious as well! A good location for going out and about downtown and fairly close to the lake. There was quite a bit of noise that came from the street which made it hard to sleep; however, there are notices in the elevators saying that they provide earplugs in the bedside table. I just never saw them till the next morning. Parking was a huge issue. Their underground and supplementary parking was full so we had to drive round and round until we found something on the street, which, thankfully just happened to be free over the weekend.
Boxing day snow storm landed us overnight with our two small children. The staff were fantastic, rooms were clean and the kids loved the special treat.
breakfast was good room was comfortable
Friendly staff, promixity to shops and restayrants, close to Kelowna airport. We had a flight to catch and had to be at the airport by 4 a.m. We asked for a 3 a.m. wakeup call and it never came! Luckily we had also set our alarm.
Friendly atmosphere started off by receptionist from Helensburgh, Scotland (sorry, forgot his name!) Nothing
Clean rooms & comfortable beds & pillows. Friendly, responsive staff! The breakfast is mediocre at best. Eggs are not freshly boiled, they are older eggs that are pre-packaged & rubbery. Other breakfast items are mostly refined carbohydrates and sugar. Plain oatmeal was OK. Plain yogourt without sugar added would be preferred. More fresh fruit would be nice & muffins that are nutritious & not loaded with sugar would be better, too. Hey, if you feed your guests "real food", then we may live longer and be able to come to your hotel again.
Friendly and helpful. Smooth check-in and check-out No
Location was close to all amenities whilst on my stay the only thing I wasn't all that happy about was noisy fridge