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We were very pleased with all aspects of our stay the hotel is old we realize that however our room was updated and very clean the linens were very fresh and the room is a good size.
only 15 min walk to downtown Kelowna. breakfast included. small pool & hot tub to relax after walking all day!
Right price range, good breakfast, good location.
Cedric was a beauty, we were in town for a funeral and he hooked us up with a jacuzzi and sent us champagne. Great views of the lake from our room.
We were checking in for a weekend, anniversary getaway and we received an upgrade to a Club Suite, 9th floor with a lake view, no extra charge. That also gave us access to the Club Lounge and its luxurious amenities. In the lounge we met a very friendly and helpful member of the hotel staff named Tomoko. She made our stay in that area very pleasant. We look forward to our next stay in their beautiful rooms with their amazingly comfortable beds. We had a very happy anniversary. There was nothing that I wasn't 100% satisfied with except for the channel selection on tv but that wasn't even a big deal because I wasn't there to watch tv, I was there to relax and enjoy my anniversary.
wonderful location. staff's hospitality. beautiful view. good food. excellent service.
Very helpful staff; clean and comfortable; convenient location. It was unfortunate that the adjoining restaurant had closed. Most of the restaurants in the neighborhood are specialty and/or overpriced. A simple family-style restaurant would be an asset to the vicinity.
The location was great for our purposes. Nice to have coffee shops and bistros close by. A little road noise on the Bernard Ave. side of building.
Continental breakfast was a nice surprise, after reading other patron's posts. Nice fruit selection, good coffee, whole grain toast...very nice. Hotel is a bit dated, but that is not a complaint.
Clean rooms & comfortable beds & pillows. Friendly, responsive staff! The breakfast is mediocre at best. Eggs are not freshly boiled, they are older eggs that are pre-packaged & rubbery. Other breakfast items are mostly refined carbohydrates and sugar. Plain oatmeal was OK. Plain yogourt without sugar added would be preferred. More fresh fruit would be nice & muffins that are nutritious & not loaded with sugar would be better, too. Hey, if you feed your guests "real food", then we may live longer and be able to come to your hotel again.
The bed was very comfortable as was the sofa. The staff were very nice. It was clean. The smell of febreeze was overpowering when I first entered the room. The shower was tiny but the water pressure was good.
Free wifi without a password. The room was separated, living space in one room with the couch and tv, then bedroom in a separate space with just a bed and nightstands. Pool is outside so not accessible during winter. Hot tub was inaccessible because walkways were not shovelled. Tv had limited channels, the majority of which being American news networks which are horribly depressing at the best of times.