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Staff was very friendly and accommodating. Room was clean and comfortable. We will definitely be returning next time we're in the area.
I've stayed here before and while I've never had a great experience it's been good enough. This trip, they had issues with their front door and guests had to walk the length of the building to their restaurant/bar through their narrow doors meandering into the hotel lobby to enter and exit the building. I'm partially disabled so it was difficult to get the luggage caddy in and out. Surprisingly nobody bothered holding the inward closing doors for guests trying to bring bags in despite hotel restaurant staff standing right by the door. Their pool and hot tub were closed due to chemical issues, which they did not advertise on their website. I selected this hotel for physical therapy purposes with their pool. After asking if the pool was open still they told me about it being closed, which I told them that's a shame because it's why I booked the room. I said oh well, I'll just take a hot bath. I booked and requested a King and a non-conjoining room, I got a double with a conjoined room to a family with an infant which I could hear everything being said or cried. I requested to switch rooms, after having mentioned to the front desk that I'd just use a bath tub, I got switched to a room with no tub. I was also on hold for ten minutes before hanging up to go speak to the front desk face to face. They were not particularly busy being half the hotel was closed for reservations. She initially said they're all out of Kings, sorry no compensation offered. I told her I booked and paid for one, which is when she said please hold. I was offered free breakfast, like that helps. Only one elevator works.
Very smart people working the front desk, even evening staff were highly experienced and products of a polished organization. Facilities were extremely clean, lobby is 4 star material and the king rooms river view were more 3.5 than the 3.0 they are listed as. Definitely a value for your money particularly in this area.
Dirty slow elevators Average room
Recent place with friendly people All you need for a business trip
Toilet didn't work well even after being serviced and breakfast took 70 minutes
Good location, just a little tight.
Not very clean. No microwave No fridge Outdated Uncomfortable