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I loved that bottled water and premium coffee were in our room. Also had very comfortable bed and friendly staff that was very helpful when we asked about different areas to visit.
The hotel room floors seemed dirty and somewhat sticky feeling. Parking for this hotel was ridiculously expensive. Someone must have vomitted in the lobby bc there was an awful vomit smell the two times we walked through the lobby. We were looking forward to grabbing a coffee once we got to our hotel and the Starbucks ended up being closed. I expected the hotel to be a bit more updated for the price of the room.
Lots of things to do and a very nice place. Enjoyed my stay.
The room design was cold and dark (no overhead light, and the lamps had fluorescent bulbs), the bathtub creaks when you stand on it to shower, and the carpet had little white hairs on it, but they did clean it well when I complained. The pool room is dank, outdated, and uninviting, the picture online makes it look much better than it is. We did not want to use it at all and that feature was part of why I chose the hotel.
The staff was the best part of the whole place. Overall a beautiful place definitely worth going back to and you were treated like you are the only one that matters. The beds are super comfortable and the bathrooms are a nice slice of home.
Substandard service due to understaffing. Dirty sheet not changed, had to wait to be seated for breakfast because all tables were dirty. If you have 3 events going on downtown one weekend you need ample staff. Beautiful facility.
roomservice, the food was wonderful, sound quality
Service was bad - room was missing things