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Nice tvs; room decor was nice; soft/thick wash cloths; quickly replaced broken hair dryer; extended checkout time; animal friendly hotel; nice location Staff was distracted and had prolonged check in and out times; room was dusty/dirty on furniture and areas of floors/corners; closet door missing from room was visually distracting; hair dryer did not work and had to be replaced; sheets were extremely dry and rough; hallway smelled like cigarette smoke
2 pools, hot tub & fitness center. Located behind movie theatre & right off highway Bath tub very small/shallow
Atmospher and cleanliness of the hotel. If you want to call it a problem and it wasn't. I didn't have a shower cap in the room. But it wasn't a problem. We had a great stay at your hotel.
Rooms were large, clean, relaxing. The hotel bar was closed very early.
We picked this hotel because we were traveling with our new puppy. There were a lot of other guests in the hotel that also had dogs, but didn't hear any barking or such when in the room. We were on a non smoking floor but it did smell a bit smokey in the hallway, but not in our room.
Nothing. While staying at this hotel with my friend, (both in our early 20s and both females) were both sexually harassed to point where we no longer felt safe at the hotel and had to check out after being there very briefly for the evening. The harassment included writing notes on our feminine toiletries (and then we were narrated a story as to what the writing said, with sexual innuendo), using our personal information that we used to check into the hotel with to add us on social media, and calling up to our hotel room to the point we had to take the phone off the hook. We felt unsafe in a city we had never been in, and expected more from the "4 star", "nice", "clean" Sheraton Suites. If you are a female or have children stay somewhere else, this hotel CAN NOT be trusted, especially if your traveling alone. Don't put yourselves at risk of becoming victims of sexual harassment or even worse sexual assault.
Good sized suite with all the amenities one could possibly hope for. Location in respect to shopping and restaurants.
Equipment breaks down. Furnishings look worn. Lots of children--not a problem but limits value of pool area.
Beds Price point No wheelchair for guests Carpet had ripes in it & was dated
Room service food was good, My Turkey Club was HUGE ! Staff was very friendly and helpful. Location was convenient and close to the Zoo and other entertainment. size of the suite was good for 2 adults and 2 young kids. Indoor and outdoor pool option is nice. For the price i feel that breakfast should have been included. It says it will sleep 4 comfortably with the pull out sofa bed .. my 6 and 4 year old just fit on it so 2 adults will be a tight fit. Wi-Fi was terrible unless you wanted to pay a fee.. when i registered for the room we said 4 people but every time housekeeping cleaned they only left 3 towels and one night they didnt leave any wash clothes at all .. and when they brought them after we called again they only brought 3.. Pool was nice but small.. was not busy when my kids and I were in but i could see it being cramped with a few family s there. No exhaust fan in the Bathroom and the tub took about 10 minutes to drain. There was a lot of road construction at the time we were there.
Likes: Every employee we encountered was friendly, helpful, efficient and extremely professional! The airline had lost one of our pieces of luggage and the front desk staff was sympathetic and put up with me asking every hour if it had been delivered. :) The room was immaculate. The amenities were great! Room service was very fast but the food was cooked to perfection and had a great presentation. Dislikes: The revolving door and the guests gathering outside the main entrance to smoke. The ceramic shelf in the shower--I hit my head on it twice bending down to turn off the water!
Club level very disappointing. Was under the impression there would be cocktails and appetizers. But no cocktails and only one lukewarm appetizer. Also expected snacks available. Only thing provided was water, pop and coffee. Bar did not open until 5 pm. Rooms were a little outdated.
The bed was extremely comfortable and there were many pillows. Very nice and responsive staff. Complimentary Yoga mat on request. The room design was cold and dark (no overhead light, and the lamps had fluorescent bulbs), the bathtub creaks when you stand on it to shower, and the carpet had little white hairs on it, but they did clean it well when I complained. The pool room is dank, outdated, and uninviting, the picture online makes it look much better than it is. We did not want to use it at all and that feature was part of why I chose the hotel.
Placed a breakfast order, when it didn't come at the time I called and they said it would be a few minutes 20 minutes later still no breakfast. Finally told them to cancel the order which they did (no charge).
Great location Substandard service due to understaffing. Dirty sheet not changed, had to wait to be seated for breakfast because all tables were dirty. If you have 3 events going on downtown one weekend you need ample staff. Beautiful facility.
Room and view was amazing. Staff was really friendly. Location was perfect for access to downtown and attractions. Prices at hotel lounge were rediculously high.
Good location. Close to everything. Getting woke up at 7:00 am from the laundry guy coming to wrong room. Then the cleaning lady just walking into our room without knocking and we had the do not disrupt sign on.
The staff was the best part of the whole place. Overall a beautiful place definitely worth going back to and you were treated like you are the only one that matters. The beds are super comfortable and the bathrooms are a nice slice of home. The bar and room service are a touch overpriced but the service itself is great, the staff makes up for the price I suppose.
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Pet friendly Parking was not very convenient.
The staff was AMAZING! Everyone was beyond helpful. If I would have any complaints it would be that the bartender could've been a little more attentive and friendly. It was a little inconvenient that there wasn't a refrigerator in the room.
location, it was with in easy walking distance of my event. The exercise room was nice, but the treadmill was difficult to work, the touch screen did not work well The room did not heat well, the bathroom was freezing. Even when it turned up the heat. The room was slow to heat or cool. When we walked out the door, our floor smelled like smoke/pot. I got a non smoking room, so I assumed the floor was non smoking :(
Clean, friendly staff, starbucks!
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Everyone was friendly, offered to help often. They definitely took care of their guests! No parking included. You HAD to patk $26 a night to park but then had to deal with valet. So we just parked in a patking garage that ended up being attached through like a shopping mall. Was cheaper overall.
A wonderful venue. A great view an very conveniently located The bathroom door stuck and could not be opened by the person inside the bathroom.
Friendly staff a great experience
location bathroom looked like it was hastily renovated
Close to the Capitol, restaurants, parking.
Clean and neat. Good shower Parking , hate paying for parking in addition to room fees
My original room was not to my satisfaction but the staff was very polite and accommodating and quickly fixed the problem and got me into a different one. The grounds were beautifully kept and the hot breakfasts and promotional complimentary dinner were great perks. The rooms are old and in some need of repair but they are clean enough and very roomy making this hotel a great value.
Staff was friendly and accommodating, and the room was clean. Crib brought in for baby right away. Bathroom was well-kept. Hot tub and pool were busy, but generally in good shape. Room was old, where A/C had a little bit of musty smell. Shower fixture was older and the hotel in general looked dated. Some part of the hotel grounds and hotel itself were dirty/grimy. Could not be convinced this was a true 3.5 star hotel.
did not feel secured. I will never go back there.
Quiet room with kitchen and frigerator Workout room was dirty. The physical exterior needed paint and the deck needed updating
Suite was large and perfect for a 3 generational family including the family dog. The suite was poorly maintained, mold on the ceiling in the shower, front door didn't want to close well, there was grease and stains on the wall next to the stove, grease and dust on top of the refrigerator, ice maker made very little ice over the 2 dsys we were there. Trying to get clean towels was a chore, the staff acted as if we were going to steal them and everything else that wasn't nailed down. The other guests were great, the staff, not so much with the exception of Tamara at the front desk - she was great!
Pool, but there was cars pulling up and bringing people that were not staying there in. Safety, neighborhood, quality.
The location. Everything else.
I was near a shopping mall USED shampoo,smoke detector need a battery and the staff didn't do nothing about it for two days that i was there. Only good that we got was its pet friendly
Price Everything, customer service is horrible. Tamara on the front desk has the worst guest relations/customer service I have ever encountered. I rented 2 rooms for 2 nights for my family, 5 of is traveling, and it was horrible. The rooms are old, unrepaired water damage and just "icky". The breakfast attendant must truly hate her job because she treated everyone with as much disdain as possible. I will never stay here again and I would caution anyone looking to stay here as well. August 12, 2016.
Nothing I made reservations at the wrong Hawthorne. I called the Hawthorne on Hamilton Rd. To make reservations for my son to spend the night alone. The person I spoke to said because I wouldn't be spending the night I had to make reservations with Priceline. I booked the hotel in N Cols by mistake so I called Priceline and they said given my circumstances the hotel may issue me a refund. So I called and asked for the manager. The female I spoke to on Sunday June 12 was condescending, rude and extremely mean. I don't think I have ever spoken to anyone working in the customer service field this horrible. She could have said, I'm sorry but I can't refund your money but I felt like she was a gift with me and she told me she wasn't going to refund my money and hung up on me. My son was literally in Columbus, without a car and no transportation so I called a friend of mine who drove 3 hours to get my son, pay for his hotel, and make sure he was safe. I also want to add I checked on Facebook and the reviews for the Hawthorne North Columbus are atrocious and I know why first hand. The female should not work with people. She made me cry I was so worried about my son. Thank God there are decent people out there. She is not one of those people.
Nice suite. Complete kitchen. Very good breakfast. Very close parking to the suite. Accommodated our ground floor need. We were not informed that we had to request room attention. I had to walk to front desk to get clean towels. Should have been done while we were out for the day.
It was clean, for the most part. The front desk staff told me where to park the company truck, so that they could see it on their security cameras. The fact that I need to park the company truck in front of the security cameras so that it would be safe. The rooms looked clean with the exception of the couch which was covered in nasty looking stains. The place is cheaply built and poorly maintained, it is just worn out. I did not feel, as there were drug dealers outside my window selling drugs until late at night.