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Staff was very nice and informative. Rooms are clean.
Rooms were dirty. Light falling off the wall. Shower barely put out water to rinse off. Elevators were very slow.
Staff went out of their way to make us happy
Staff didn't seem to care much about anything. The room didn't feel very clean. The money for the value is lacking.
The Art Deco style, the live jazz combo in the bar; helpful & friendly staff, great location in the city!
The room was very small.
I took a Greyhound from Detroit, and when I booked those tickets, Kayak sent me to a deal (although they took a cut.) So, a room that normally cost about 150 was 77 on the site. After “fees and tax” that went up to about 101.50. In any case, I had a nice stay in a nice room downtown within walking distance of anything I needed or wanted. At one point, the room was cold and I didn’t think the thermostat was working correctly. They couldn’t get anyone to look at it, so I got to sleep in another room. So, at one point I had 2 rooms because I didn’t have to move my things out of the cold room. Also, I ordered a chicken wrap off the late night menu but didn’t know it had onions on it. I had to order a salad instead and they didn’t charge me. Very accommodating service. Also enjoyed the smart TV so I could watch my own Netflix account. Food was pretty good.
Room smelled when we arrived. No slippers, missing robe, tub was dirty and there were no remotes. The air didn't work very well at first. Ordered room service and it was cold and disgusting. $60 worth of food that wasn't even eaten. The price of the hotel room was overrated. The bar downstairs said it was closing at 1am. We came back from our show early to grab a drink before heading up to our room and the bar was closed at 12:30am. Unhappy customer and will go to the Westin from now on.