Hotel was clean and very centrally located!
Overall, the room/bathroom were clean and quiet - bed was extremely comfortable; full length mirror in room; great lighting around bathroom mirror; rain shower head; complementary water bottle. If you forego full housekeeping (Make a green choice), there's a minimal credit to use at participating food/bev places in the hotel or get SPG Starpoints - good incentive, Westin! Little perks like that are nice.
It is joined by other shops and free to the public. Dangerous entry late at night. Witness homeless people cursing guests out as they waited for the casino shuttle that partners with Westin Hotel and degrading females. Deserves more security by the door in that area.
Comfortable, easy Very loud people on our floor slamming doors late. Security did come and address the problem quickly
Rooms were clean and it was close to a lot of things... Halls were a bit drab, music from the square was loud -it didn't bother us but older people may not like it. Probably should make sure guests are aware. Paying what we did ... Wifi should be free!!!
Good location Poor restaurant
The staff were courteous and helpful. Always smiling. The Bistro inside had great wings, the pool staff were wonderful. The front desk staff were accommodating. The location is right near Fountain Square, so walking distance from the buzz. The housekeeping staff did a great job, and went a step beyond. Just a wonderful time. The parking would be their only issue. It costs extra. If you use the valet service, its very exspensive. There is an above ground parking garage next door, only $10/night. The first night we didnt know that and parked on the Square in a below ground lot, that was $17/night. Otherwise, no complaints.
The staff was very friendly, accommodating and personable. Any requests that I made was handled promptly and efficiently. The hotel felt old and tired. The elevators were ill equipped to handle the amount of people that were at the convention.
The nort tower rooms have been renovated and are nice. The hallways still need renovation. The hotel is conveniently located downtown and we could park next door. The South Tower rooms were disgusting. There were stains on the carpet, on the chair, in the tub! I complained and the staff immediately moved us to the North towoer, no questions asked.
The location was awesome. Easy to walk around the city and see sights. The first time I stayed at a hotel that gave you shampoo and not conditioner. Mold in the shower. My neck still hurts from their overstuffed pillows Cheap itchy sheets
Great location Over priced for quality of the room. Room wasn't as clean as you would like.
Good location Dirty, smelled like smoke, beds are terrible, no help from staff upon checking, couldn't find reservation.
Front desk staff was great. Taylor's the best! Quality of hotel very poor.
Location Cleanliness problems with a broken bed dirty mirrors
The entire staff was great but the front desk staff were very friendly and accommodating. The hotel seems a bit dated but it that didn't take away from our visit.
Business Center Gym
Good downtown location Every single thing is outdated and gross looking. Carpet has stains, a/c unit noisy and musty smelling, towels cheap and old. Rooms are tiny. Basically a budget oriented dump with a good location. Even the restaurant/bar was a dump. Didn't want to sit in the chair in my room as it looked like it was in a frat house for 10 years.
Location! The staff! All wonderful! The rooms are tiny. Nice, but tiny. Make sure you really like the person you go with! :)
Beautiful hotel. Excellent location
The Art Deco style, the live jazz combo in the bar; helpful & friendly staff, great location in the city! A little noisy inside the rooms (street noise)
Hotel and staff were great overall Valet was professional about their mistake Valet lost keys to my car, had to locate employee from previous night stay and deliver car to my house
Liked room but not view.... everyone is overly friendly View. Room service should be described better, that cheese plate was disgusting. Some of people were very pretigious
The historic building was beautiful. The location and view were also excellent. The hot tub in the gym was barely warm.
We loved the bar and restaurant. The food was excellent and the service extraordinary. The staff were uniformly courteous and friendly. Grand old hotel. Set the thermostat lower in our room on the 28th floor, but the temperature was unchanged 14 hours later.
Front desk and other staff very kind and helpful . We really liked the hotel, very nice and comfy! Elegant too. Valet staff was no help at all. We didn't know what to do and they thought we should it seemed like. We assumed, as is the case at other hotels, they would take our car. We went inside to find out we had to drive all over the place to self park. That's not what we wanted. I don't know how the mix up happened but it wasn't pleasant. It was probably the concierge was the problem not the actual valet staff.
The Location is prime. Perfect for downtown Cincinnati. The staff was nice and quick about check-in and check-out. The bathroom was awesome. It was big and remodeled with a giant tub. The bedroom itself was not impressive. I expected a historic feel, but just got more of an old and musty feel instead. The comforter wasn't clean (had to brush it off before we could lay on it), and the room itself just didn't seem clean. There was also a sunlight which would have been fine, but when you looked up it was covered in dust and dirt.
Loved theroom, comfort and the bathroom. Also enjoyed lobby bar.
Only the location Staff and front desk not profession. Make us wait so long and then can find room for us even we made reservation ahead! Scary inside as well! Not worth is pay this price
Staff was great!
Location was perfect. Right inside of everything. Valet is great! The bed felt cheap and hard. Did not get any good sleep at all and you would think after driving 10 hours in the road that day it would be easy to sleep, but the bed was old as well as all of the furniture around.
Location and very friendly staff. Rooms were kind of small. Window to look out was very small.
The hotel is located in the heart of downtown Cincinnati and there was plenty of entertainment and restaurants located nearby. The room was clean and the staff was very friendly. The hotel ultimately served its purpose as a place to sleep for the night. The furniture was a bit dated and the layout of the room lacked any real appeal. The pictures online and the four star rating seemed to be a bit exagerated. I would rate the hotel three stars overall.
I am rating The Hampton Inn. Really nice hotel. The Hampton Inn was a really nice hotel but it wasn't the hotel I reserved. I was looking forward to stay in The Cincinnatian because of the historic background and wasn't expecting at all not to be nofied in advance about their problem with hot water. We could have rescheduled our trip. They relocated us and it was a nice place (can't complain about it) but a modern hotel was not what we wanted.
Staff very friendly and accommodating. Room was very clean and the bed was so very comfortable! Will definitely recommend to friends and family! Looking forward to revisiting the next time we are in the area. .
Got there and room wasn't ready and smelled bad . The beds were unmade and the mattresses were off the frame and leaning against the wall. There was a white powder sprinkled on the frames .it made me think it's some sort of pesticide.
Ease of checking in and out Just a tad noisy in the morning due to children running down the outside stairway.