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Staff was very nice and informative. Rooms are clean.
The valet for the hotel was full because it lent out its spots to concert goers making their hotel guest park next door at a local parking garage. The valet also inaccurately told me how much it was to park at the public lot. The Hotel looks nice from the outside but the lobby is huge, confusing, and looks a bit trashy and unfinished. The fitness center was very small and inadequate.
Staff went out of their way to make us happy
Staff didn't seem to care much about anything. The room didn't feel very clean. The money for the value is lacking.
The Art Deco style, the live jazz combo in the bar; helpful & friendly staff, great location in the city!
The room was very small.
The building, facilities, & staff were all very nice.
Room smelled when we arrived. No slippers, missing robe, tub was dirty and there were no remotes. The air didn't work very well at first. Ordered room service and it was cold and disgusting. $60 worth of food that wasn't even eaten. The price of the hotel room was overrated. The bar downstairs said it was closing at 1am. We came back from our show early to grab a drink before heading up to our room and the bar was closed at 12:30am. Unhappy customer and will go to the Westin from now on.