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We had a good time. Great view, such a comfortable bed! The additional 30.00 for one night parking.
Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.
There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.
Staff was super friendly.
Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay. Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.
Location,staff Very small room
amenities, proximity to points of interest, great adjacent restaurant lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
Fitness room great! 1. The hotel facilities are not kept in good repair. For example, the telephone in the room had keys broken or removed from the key pad. 2. Could not check out because the computer system was frozen. I received a email of folio that appears to contain incomplete expenses.
Front desk was very friendly and quick to get us checked in and out. Parking was very expensive.
Location to playhouse square. Breakfast good. Dinner good but extremely expensive. Staff friendly. Beds comfortable. Pool was cold. Room was hot. Hot tub out of order. Two elevators out of order. Very frustrating.
This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by. Lack of a greeting by hotel staff.
We had to wait online forever to get into our room. They only had one lady checking in reservations and customers were definitely getting erritated.
The location was perfect for our use and the staff was very helpful. The room could have used a better cleaning. There were cobwebs in the corners and on the curtains.
Comfortable bed Small bathroom
bed location DIRTY BATHROOM-HAIR EVERYWHERE valet took 8 dollars from car no breakfast 26 dollars to park-above hotel costs coffee creamer in in room coffee curdled