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Water pressure I prepaid, but they sold all rooms including mine when I arrived. I waited 30 mins while the receptionist cleaned a room that another guest had complained was dirty. Another guest complained they had bed bugs in their room, and they were offered a room voucher and were sent on their way at 1am because there were no more rooms. No other compensation. Terrible.
Location next 2 walmart n Dennys
I like the staff they were very polite, informative and down to earth. the heat was already on which I liked because my 2 year old was complaining about the cold. the bed was clean and comfortable. housekeeping was nice. there was no hygienic items such as shampoo toothpaste and etc. there was no TV Guide so my 2 year couldn't watch cartoons because the channels changed so slow she and I were frustrated. no vending machine on 3rd floor. being all the way on the 3rd floor to being with.
Staff were very nice and attended to all needs very quickly. Breakfast buffet was very satisfying. Cleanliness was impeccable. Rooms were spacious. Price was right. I am totally satisfied. The physical features of some of the units could use some TLC, but that's a very MINOR issue.
Great location. Close to restaurants, groceries. Great health food store close by. Difficult to get to turn when exit from 77 south.
Location Ball court by room.
Nothing Our receptionist was fake and unreliable. There also was blood on our bed sheets and the front desk did nothing about it.
The staff was very friendly and helpful. the rooms were clean and spacious. No fan in the bathroom. One side of the sleep number mattress wasn't working.
The chef made me salsa from scratch when I asked if they had any!
Clean, quiet room and comfy bed. There was a wedding there the night we checked in, but we never heard a sound from other guests. The staff was friendly and courteous. The lobby was pleasant and comfortable. The breakfast was very good. I thought the price was reasonable (small children eat free) and I'd rather pay for a good breakfast than get a lousy one for free. I definitely will stay here again when I travel to Akron. I really wish the bathroom had an exhaust fan.
Bad area- heroin needles along curbs around parking lot.... could not take a walk to exercise outside of hotel property.
The room was fantastic the bed very comfortable the couch was a great touch as well. The hotel bar staff was a bit untrained. I asked them if they had the ingredients to make me an old fashioned and if they knew how. They said yes they could. It was not property made and completely undrinkable.
The atmosphere was great. The staff was pleasant I thought I was getting a room with two queen sized beds and my room had two double beds.
Nice bed Hear guest in room next door and above
The location was as expected. The young lady at the reception desk was obviously either new or lacking basic customer service skills. Se never smiled or even pointed out the location of the restaurant the elevator to get to our room. The chocolate chip cookies that we normally love (what pushed us over the edge into this hotel vs. the Hilton next door) were stale and brittle. The shower tile in our room was so disgusting you could actually take a wet washcloth and wipe the mildew off the grout. We found dark red smears on the sheets that I hope were merely lipstick stains and not the alternative. Doubletree advocate so rating this hotel as the "exception to the Doubletree experience" and highly encourage Doubletree corporate to Secret Shop this particular location.