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Friendly helpful staff. Convenient location. Amenities. Value.
Location Ball court by room.
Staff were very nice and attended to all needs very quickly. Breakfast buffet was very satisfying. Cleanliness was impeccable. Rooms were spacious. Price was right. I am totally satisfied. The physical features of some of the units could use some TLC, but that's a very MINOR issue.
The rooms were very nice and spacious and the service was excellent. For some reason I was booked for two rooms even though my online receipt said 1. The name on the second room was a misspell and it wasn't my phone number either.
Nothing Our receptionist was fake and unreliable. There also was blood on our bed sheets and the front desk did nothing about it.
The chef made me salsa from scratch when I asked if they had any!
Bad area- heroin needles along curbs around parking lot.... could not take a walk to exercise outside of hotel property.
Clean, quiet room and comfy bed. There was a wedding there the night we checked in, but we never heard a sound from other guests. The staff was friendly and courteous. The lobby was pleasant and comfortable. The breakfast was very good. I thought the price was reasonable (small children eat free) and I'd rather pay for a good breakfast than get a lousy one for free. I definitely will stay here again when I travel to Akron. I really wish the bathroom had an exhaust fan.
The room was fantastic the bed very comfortable the couch was a great touch as well. The hotel bar staff was a bit untrained. I asked them if they had the ingredients to make me an old fashioned and if they knew how. They said yes they could. It was not property made and completely undrinkable.
The atmosphere was great. The staff was pleasant I thought I was getting a room with two queen sized beds and my room had two double beds.
The location was as expected. The young lady at the reception desk was obviously either new or lacking basic customer service skills. Se never smiled or even pointed out the location of the restaurant the elevator to get to our room. The chocolate chip cookies that we normally love (what pushed us over the edge into this hotel vs. the Hilton next door) were stale and brittle. The shower tile in our room was so disgusting you could actually take a wet washcloth and wipe the mildew off the grout. We found dark red smears on the sheets that I hope were merely lipstick stains and not the alternative. Doubletree advocate so rating this hotel as the "exception to the Doubletree experience" and highly encourage Doubletree corporate to Secret Shop this particular location.
Nice bed Hear guest in room next door and above