spacious room with fridge , and microwave.
Nothing. Run down, seemed like a transient housing facility. The ad on Kayak was completely opposite of what is there. Definitely not worth the $100.
Non-smoking room smelled like imbedded smoke. The air quality in the room was terrible. Felt like a dirty motel. Will not stay again.
Choose hotel because of it's close proximity to downtown Richmond Check in was great I believe his name was Edward very friendly. It is a hotel, but I was given a room on the first floor which was the feel of a motel I did not like that at all very noisy. I just didn't get a comfortable feeling. The room itself was ok at best felt shabby stained carpet, stained chair bathtub drain wouldn't stay open. I suggest paying extra for a nicer hotel or paying less for a motel because that what it feels like no different. I paid $90 for which I could of paid $50. for a motel. Hotel is close to downtown but not close to anything would not stay here again.
The location and air conditioning The hallways where hot. But it was over 100 degrees when I stayed there. Elevator was hard to work.
It was cleanish. The linens were clean and the room was very large. I also had a balcony overlooking the pool. There was something that looked like a smear on the wall from someone smashing a mosquito. It was right behind a hanging towel so you know whoever cleaned the room saw it and was like, meh. There was a lot of wind that night and I could hear it howling all night! The door to the balcony was not completely sealed which is probably why I could hear the noise. If I were trying to sleep in the next morning and kids were at that pool, I probably would have heard all of that too!
Large bed -condom wrapper on hotel room floor behind night stand -ice cream left in freezer by previous occupant and not cleaned out -opened beer left in fridge by previous occupant and not cleaned out (Have pictures of)
Location Bathroom was a bit run down & dirty
The staff at the front desk! Check in time is 3:00 but they happily accommodated my wife and I with a room at 1:30. They didn't have to do that. It made the entire stay that much more enjoyable because of it. We needed to check in and get changed for a 2:30 engagement. Your hospitality just set the mood for the whole weekend! Thanks! Can't say I had any complaints.
Breakfast was included at this Clarion. Room was large and didn't feel cramped. There was a sofa. Front desk staff were pleasant and helpful. Fitness room was adequate. Location was convenient. Bathroom light and fan were one switch. Couldn't just turn on the light alone. Fan was loud. First morning, housekeeping didn't come. I had difficulty with the WiFi at times.
The staff was friendly and professional. The rooms spacious. The beds were to die for! By far the best rest I've had in some time. I would definitely return when in Richmond again.
Elegant clubby atmosphere. Well appointed room and comfy bed. Plumbing made noise during the night.
Room / Hotel staff overall was clean and hospitable I didn't like the fact that we were stuck in a room in the back facing a wall. I will probably go back to the Omni or try the Renaissance Hotel next time in Richmond. At least there you're not looking at brick walls. I parked on the street couple blocks up due to over priced valet......it simply isn't needed with the parking garages around.
Quaint and location was great! Staff was fantastic! Every one of them during our stay-- from the valet to housekeeping. The noise from the street and the bed mattress seems to be old.
Clean. Great location! Comfortable bed. Broken coffee maker. No biggie, Starbucks is across the street.
Alfreda and Lilly were absolutely wonderful at the front desk!
The staff was extremely helpful and willing to support with all our needs! Great location in downtown Richmond. Walking distance to great resturants and bars.
The hotel was nicely maintained and clean with very nice rooms. The location was great and walkable to many restaurants and shops. I was disappointed when they confirmed my request for a small refrigerator via text message but once I got there couldn't find it in my room. I called the front text who notified me that there are no rooms with refrigerators but they could refrigerate things for me for 31$/day. NO thanks because I was also surprised by the 21$/day for parking.
Staff was friendly and helpful, room was clean and quiet. Lighting in the room was not bright enough; at least one mirror should be available in the room, outside of the bathroom; headboard was not attached firmly so it banged against the wall with any movement(had to wedge a towel between it and the wall).
-Great location -Beautiful hotel -Very friendly and helpful staff -Pizza deliveries right to room door -Menu was not as expanded as I thought it would be -Reserved room w/ balcony. To our major disappointment, our balcony had a 5 1/2 foot wall that was not noted in advertisement - major let down.
Location was great. Staff was responsive to an issue we had. Beautiful lobby and restaurant. Room just the right size unlike other boutique hotels. Parking is too expensive. Housekeeping was a little too anxious to clean the room.
I liked everything. Everyone was so friendly and professional and the room was clean and the whole hotel was very nice. Nothing, I loved everything!
Staff was excellent The elevator didn't work,the toilet paper holder was falling off and the shower rod was loose and hanging down so the shower curtain would not stay shut. Wi-Fi was slow and the TV was not HD
I was most impressed with the cleanliness of my room and bathroom. It is so nice to arrive to a clean room after a long day of travel. The room was also spacious. It is also nice to have a complimentary breakfast, although the quality of the food was not impressive to me.
The pleasant experience with check-in. Too many children running loose in the halls and in the morning breakfast.
Not a lot of people in the hotel No one was working the front desk when we got there. Had to wait 10 minutes before someone showed up. Hallways smelled bad.
Clean and felt like home
Front desk and staff were very friendly. The rooms and beds were clean and comfortable. Complimentary breakfast was standard and exactly what you would expect. Hotel had a great location for the price. Great price for business or value travel. The room was still undergoing cleaning upon check in so I'm not sure if they paid attention to their own schedule or not. It made rather inconvenient to move stuff back into the car and then back into the room 10 mins later. Just to find the floor wet from the steam cleaner. It would have been much easier if they had cleaned the room prior to our check in time.
Price, location and breakfast Nothing in particular
Basic accommodation and value
The place looked great online and the lobby was clean however as I was checking in another couple was checking out due to bugs being in their room. After hearing that we decided to get a room elsewhere.
The updates in the room were a nice surprise. Quiet and a very friendly staff. The elevators are old and slow. I gave my Choice Hotels Membership to the desk clerk when I checked in but I didn't get the points added to my account although I was assured that they would.
NOTHING!!!!! EVERYTHING!!!!!!!!!!! Never again and JR was the worst rep for your company. Never again.
beeing very close to vcu being in the downtown
Friendly atmosphere The price
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.
Enjoyed that the building was a urban refurbish. Every staff person went beyond what I expected regarding service. Our room was made available early in the day to meet our schedule. Very prompt transportation service. Would have been nice to have a more upscale restaurant in the hotel, but the large bar area and regar dining area were great for breakfast, lunch and snacks.
parking is not included, valet parking rated @ $ 23 per day. For those on personal trips: Across the street, public parking is available at $8-$18 per day, depends on timing.
clean and nice the heater made way to much noise. hard to sleep.
The location to downtown Richmond is excellent with many restaurants nearby. Wish there was a schuttle to the airport which is only 15 minutes away.
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
Extremely professional and welcoming staff Really nothing
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
Desk staff were very friendly. View from upper floors is nice.
Beware of Parking. Was charged $27 for parking. You can park on the street for free
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Check in fast Common areas shabby and not comfortable, lady's room not clean