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Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
Desk staff were very friendly. View from upper floors is nice.
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Jefferson staff was excellent, very friendly and helpful!
Staff was accommodating, put the flower in the room I asked for. Upgraded us to a better room after checking in, was attentive with needs for ice and deliveries Pool wasn't open, it was easy to get lost and enter the construction areas of the hotel. We couldn't get into teatime which was frustrating
Love the charm of its period decor. N/A
The hotel was nicely maintained and clean with very nice rooms. The location was great and walkable to many restaurants and shops. I was disappointed when they confirmed my request for a small refrigerator via text message but once I got there couldn't find it in my room. I called the front text who notified me that there are no rooms with refrigerators but they could refrigerate things for me for 31$/day. NO thanks because I was also surprised by the 21$/day for parking.
Clean. Great location! Comfortable bed. Broken coffee maker. No biggie, Starbucks is across the street.
Room / Hotel staff overall was clean and hospitable I didn't like the fact that we were stuck in a room in the back facing a wall. I will probably go back to the Omni or try the Renaissance Hotel next time in Richmond. At least there you're not looking at brick walls. I parked on the street couple blocks up due to over priced valet......it simply isn't needed with the parking garages around.
Descent hotel for reasonable rate The fact that they advertise breakfast included, but it's only for 1 day of your entire stay
Staff was super friendly, and the bed was great after the our drive.
Price. Twenty dollar voucher for breakfast in attached restaurant. Bed was comfortable. Air conditioning did not work correctly. Numerous stains on the carpet and table top. Wall protector for door handle was smashed into wall and broken.
clean and nice the heater made way to much noise. hard to sleep.
Friendly atmosphere The price
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.