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Hotel was dirty, you could hear everything in halls and other rooms. Staff took awhile to respond to requests needed.
The comfiest bed and pillows and sheets ever, as soon as you lay down you're out! Thin walls, heard people next door having sexual relations.
Good bed. Swimming pool didn't look clean
Historical nature The executive level was not worth the additional money
The staff at Hotel Roanoke were the definition of customer service, from the housekeeping staff to the management and everyone in between
24 hrs before checking in I received an email offering 3 alternative upgrades if available at 3 different price premiums above my booked room. I was not able to choose which upgrade I might be interested in.
Best service I have received in 10 years. Clean, comfortable bed and great location near many downtown amenities.
The staff I encountered were all friendly and helpful. The room was plenty big enough, with sitting area as well as sleeping area. The location is convenient to major hospital and other businesses in the downtown area of Roanoke The parking garage had spacious spots but limited number.
Very nice, modern facilities.
Very nice hotel. Comfortable bed and room. Cleanliness was very good. Breakfast area was cramped but quality and selection was better than the competition. Room soundproofing could be better. Traffic on street noticeable. Could hear footsteps in room upstairs.
Everyone was nice and helpful. Room was very clean. Breakfast was good That there was not mirror in bedroom
Close to where I needed to be The facility was old and worn out, breakfast was not very good. I wouldn't stay here again
Front desk staff were wonderful. Room was lovely. The location atop the hill is beautiful and unique. The hotel itself is pretty and clean, food was decent. We loved visiting Roanoke, it was a great town and easy to get around. We would stay again. We were not fans of the bartender. There was no warmth about her, and no attempt to engage us in conversation. Also, the hotel's pillows are way too soft and deflated. Dirty washcloth left in same place all 3 days of our stay.
Room was spacious. Cost was reasonable. Breakfast was great!
Great service and breakfast. Staff was friendly and helpful. Proximity to mall a plus.
Location to highway and restaurants was perfect. Our room was next to elevator and that took space away from the room. The bathroom was incredibly tight. Be warned if you have a do not disturb sign on your door when the cleaning staff to by- they will not come by later and clean your room at all. Wish we had known that.