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The staff was terrific. The room was perfect and nicely decorated. We used the shuttlebus. It's a pet friendly hotel and we were across the hall from a yapping terrier.
The room was clean and quiet. Good value for the money. Shula's restaurant was very good.
Great service Super friendly, especially the bellmen Clean and comfortable In-room service needed a tweak: I had 3 decafs and no regular coffee Power outlets not available for one of the beds
Location and aesthetics. Parking situation is very inconvenient. Had too far to walk and leaving during a rush (our whole group left at once) with only one attendant took nearly 15 minutes to get out.
The staff at Hotel Roanoke were the definition of customer service, from the housekeeping staff to the management and everyone in between
A wonderful old hotel within a walk of the Taubman Art Museum and the downtown market. The old Norfolk and Western station across the street which houses a small museum of railroad photos from the end of the steam era was also nice. The hotel grounds were well-kept and when we visited cherries were in bloom. Valet and bell service was very attentive. We had an excellent breakfast on Saturday with first-rate croissants, fresh fruit, and salmon.
Very comfortable and clean.
Very nice, modern facilities.
The staff I encountered were all friendly and helpful. The room was plenty big enough, with sitting area as well as sleeping area. The location is convenient to major hospital and other businesses in the downtown area of Roanoke The parking garage had spacious spots but limited number.
Close to where I needed to be The facility was old and worn out, breakfast was not very good. I wouldn't stay here again
Everyone was nice and helpful. Room was very clean. Breakfast was good That there was not mirror in bedroom
Very nice hotel. Comfortable bed and room. Cleanliness was very good. Breakfast area was cramped but quality and selection was better than the competition. Room soundproofing could be better. Traffic on street noticeable. Could hear footsteps in room upstairs.
Front desk staff were wonderful. Room was lovely. The location atop the hill is beautiful and unique. The hotel itself is pretty and clean, food was decent. We loved visiting Roanoke, it was a great town and easy to get around. We would stay again. We were not fans of the bartender. There was no warmth about her, and no attempt to engage us in conversation. Also, the hotel's pillows are way too soft and deflated. Dirty washcloth left in same place all 3 days of our stay.