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Guest services was superior and what I expect for a hotel of its caliber. We had a problem with our room and when addressed, we were moved into a suite and also given passes for the executive lounge. Aver unexpected and pleasant surprise. We really only wanted a different room. The location is great for walking in order to enjoy a variety of dining experiences and shopping in the market. The grounds and pool were very pretty and the entrance up to the hotel was very inviting.
24 hrs before checking in I received an email offering 3 alternative upgrades if available at 3 different price premiums above my booked room. I was not able to choose which upgrade I might be interested in.
Love this place... I always sleep so good there...
First room smelled of urine. Second room had air conditioner problems. Maintenance man that fixed air conditioner acted like we were bothering him. Hotel in general was filthy.
We were literally there for only 9 hours, but it provided the exact level of comfort we wanted and would want if we stayed longer. The king was very comfortable, there was plenty of room with a huge sofa and there was a large wet bar with mini fridge. It seemed that the hotel was very new. And the woman at the front desk was exceptionally pleasant.
room was dated with peeling paint and missing outlet covers, breakfast was tough
Everyone was nice and helpful. Room was very clean. Breakfast was good
The facility was old and worn out, breakfast was not very good. I wouldn't stay here again