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Location and aesthetics. Parking situation is very inconvenient. Had too far to walk and leaving during a rush (our whole group left at once) with only one attendant took nearly 15 minutes to get out.
The staff at Hotel Roanoke were the definition of customer service, from the housekeeping staff to the management and everyone in between
Historical nature The executive level was not worth the additional money
A wonderful old hotel within a walk of the Taubman Art Museum and the downtown market. The old Norfolk and Western station across the street which houses a small museum of railroad photos from the end of the steam era was also nice. The hotel grounds were well-kept and when we visited cherries were in bloom. Valet and bell service was very attentive. We had an excellent breakfast on Saturday with first-rate croissants, fresh fruit, and salmon.
24 hrs before checking in I received an email offering 3 alternative upgrades if available at 3 different price premiums above my booked room. I was not able to choose which upgrade I might be interested in.
Bed was clean and VERY comfortable! Room was large with upgrades. Fitness room was spectacular! Normally an advertised fitness room only has two cardio machines and a yoga mat...not the case here! Full set of fumbled free weights, more than 6 cardio machines, and plenty of universal gym machines. This was worthy of a gym membership...but of course included in room. Competing hotels in Toanoke don't offer this. Great value for what was paid $79/night. I'll stay again at that rate! If it were $100+ I likely wouldn't. The ONLY downfall I keep coming back to was the chair in my room. It was worn and ripped, giving it the appearance of a trashier hotel. I cringe writing this bc it doesn't do the hotel service, but needs to be addressed. The entire room was fantastic with exception to that crappy chair. Replace the chair :)
The staff was terrific. The room was perfect and nicely decorated. We used the shuttlebus. It's a pet friendly hotel and we were across the hall from a yapping terrier.
Hotel was dirty, you could hear everything in halls and other rooms. Staff took awhile to respond to requests needed.
The comfiest bed and pillows and sheets ever, as soon as you lay down you're out! Thin walls, heard people next door having sexual relations.
I liked the start and the hotel. We had a great time in Roanoke and loved out stay. We will come back!
Good bed. Swimming pool didn't look clean
Pet friendly with a nice green space to walk the dog. The staff was very friendly. It looked like the bathroom had not been swept (one dead bug--it is Virginia though, lots of bugs in this state) and a couple of hairs. That is pretty minor though. Starbucks coffee in the room was nice. The bed was comfortable and clean. They started cleaning my floor (3rd floor) around 8:00 am, so make sure to hang the "do not disturb" sign on the door if you want to sleep in at all.
Service was great room was nice. Hot tub was broken and pool was freezing. Would have liked a few dollars credited
Great service Super friendly, especially the bellmen Clean and comfortable In-room service needed a tweak: I had 3 decafs and no regular coffee Power outlets not available for one of the beds
The room was clean and quiet. Good value for the money. Shula's restaurant was very good.
The hotel atmosphere when you walk in is great. We booked our hotel room (king sized bed) through a third party (Kayak) and our reservation was cancelled once we arrived at the hotel. It was a late evening and it had just started to snow outside. Instead of the front desk being accommodating he gave us a more expensive room and didn't want to give us a king sized bed.
It was a great hotel. I will be returning!
Best service I have received in 10 years. Clean, comfortable bed and great location near many downtown amenities.
Very comfortable and clean.
The staff I encountered were all friendly and helpful. The room was plenty big enough, with sitting area as well as sleeping area. The location is convenient to major hospital and other businesses in the downtown area of Roanoke The parking garage had spacious spots but limited number.
Close to where I needed to be The facility was old and worn out, breakfast was not very good. I wouldn't stay here again
Very nice hotel. Comfortable bed and room. Cleanliness was very good. Breakfast area was cramped but quality and selection was better than the competition. Room soundproofing could be better. Traffic on street noticeable. Could hear footsteps in room upstairs.
Everyone was nice and helpful. Room was very clean. Breakfast was good That there was not mirror in bedroom
Rooms were very clean and spacey. Exhaust fans do not work in bathrooms.
New, clean, with beautiful views of the Roanoke Valley. On three occasions we went to the front desk or bar and there was no one available to provide service. The visit to the bar was after 5 p.m. when they were supposed to be open. customer service was a very different experience than it has before when we'v
Clean, attractive ambience and comfortable bedding.
Enjoyed the views of the mountains and the simple layout of the hotel. Staff was slow to there jobs. There was never anyone at the front desk in the evening. The hotel grill was definitely lacking in quality for the price.
Brand new very clean and modern all good
new in late 2015. Clean, modern and perfectly acceptable for this class of hotel, great views.
The hotel was new and clean. The hotel sits up on a mountain like hill and has a wonderful view of the city. I got much more than I expected at the Hilton Garden Club. Has many ammenities and close to lots of shopping and eateries. I have no complaints of the Hilton Garden Club. I would stay again.
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FANTASIC staff! Very well trained in customer service. Friendly and helpful. Beautiful views of the valley from the hotel. The bed was much too hard to my tastes, and I usually like a harder mattress. Found hair and finger nail clippings on the floor (not ours), so better vacuuming would be nice. Location can be difficult to exit onto 419 due to the long light.
Rooms were plenty large. Beds very comfortable. Many different places to sit in hotel. Free Wi-Fi.. Good location.
It was located around a lot of the sites we wanted to go to and it was very clean. Our first room had been smoked in, but the staff was very polite and switched us right away. The breakfast was expensive, $9 for my two year old! It would have been nice to get a guest discount. The pool is pretty small, when I took my two year old swimming, another family was down there and it was very overwhelming for him.
Location, cleanliness Bed was uncomfortable- very hard bed, pillows were very deflated or worn down.
The staff was friendly and efficient. A good welcoming upon check in. The room at first glance was very modern decor and tasteful. Plenty of space. Convenient location with lots of restaurants and shopping. The fridge was not working. We didn't find this out till we came back that evening with drinks and by morning, still nothing. The mattress was very uncomfortable. Very noisy with springs, "popping" when someone moved. Made for a very restless night.
the staff where very helpfull
loved the breakfast, especially the "egg mcmuffins" which were far superior to those at McDonalds.
Room was spacious. Cost was reasonable. Breakfast was great!
nothing decoration noisy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Can't sleep!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The beds were comfortable We had a leak under the sink the carpet was wet. We called about it and they said someone would come check on it but nobody showed up. Another thing was they put us in a room next to the elevator so we heard the elevator go up and down all night was kinda noisey in the middle of the night. The drains did not drain like they should. And nothing was done about that.
Great service and breakfast. Staff was friendly and helpful. Proximity to mall a plus.
We were literally there for only 9 hours, but it provided the exact level of comfort we wanted and would want if we stayed longer. The king was very comfortable, there was plenty of room with a huge sofa and there was a large wet bar with mini fridge. It seemed that the hotel was very new. And the woman at the front desk was exceptionally pleasant. Nada!
Location to highway and restaurants was perfect. Our room was next to elevator and that took space away from the room. The bathroom was incredibly tight. Be warned if you have a do not disturb sign on your door when the cleaning staff to by- they will not come by later and clean your room at all. Wish we had known that.