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I love the hotel's theme and decor - rustic collegiate. The bed was very comfortable and the curtains blocked out a lot of light! The location was great - just around the corner from UVA and a leisurely walk to the downtown mall (about 1 mile). The staff was welcoming and helpful. I'd definitely stay here again!
Air conditioning was not working. Hvac unit ran all night. Room was very hot
Great coffee shop and restaurant. Excellent location and friendly and helpful staff Nothing
Loved the pool, spa and gym facilities. They have a nice open, relaxing terrace feel. TJ's is a nice restaurant and convenient. The executive floor is affordable and includes breakfast and evening cocktail hour--a good value. Rooms should include a minibar and on-demand tv.
Good location. Hotel staff very friendly. Rooms are well maintained and roomy. Always enjoy the cookie at check in. Wish they would have a mini fridge in room.
Staff was excellent. Bed was very comfortable. Room size good value. Free Internet!!
The whole place is so dated! Looks like the 70's. Bathrooms are small and cramped . Pool area and exercise plus the lobby need to be complely redone.
Location is excellent, which is why we stayed there. Right on the downtown pedestrian mall. Every single member of the staff I encountered was great.. The supposed "premium" room was tiny. It's window overlooked the lobby, and it was adjacent to the elevator shaft. Considering this, I feel this hotel is over-priced and a questionable value, at least this particular room.. previous stays here were more pleasant, however, still, for Charlottesville, overpriced.
Exceptional service and accommodations. Great location with plenty of shops and dining steps away. No complaints.
The location was perfect for dropping my son off at UVA. It was close to campus and also central to the shops we needed to pick up supplies. The room was clean, comfortable and modern, even had a mini fridge. They had some sort of 'air freshener' or scent they were blasting in the entry doors and lobby. It was a very strong smell and while it wasn't an unpleasant odor, it was like being stuck in an elevator with someone wearing too much perfume.
Location was great. The rooms were clean. No microwave, but refrigerator in room. Staff greeted us each time we came in and were very helpful. The staff at front desk were friendly and helpful and very nice. I had called front desk from my room to cancel a day early and was told they were booked solid and turning people away and that I could leave early, but would still owe for the room. She was not particularly nice about it. We were told we could cancel 24 hours before when we had purchased online. However, when we did check out, the lady at front desk this time (different lady) was very nice and said there was no problem with us cancelling a day early and that we could in fact get reimbursed.
The room and location were fantastic. The staff was weird esp. the overnight staff. We were there for a pre Valentines Day excursion. We are adults and we smoke so we were in our car discussing something funny and the overnight manager (presumably a politically correct college student) mistook my wife smacking me on the arm as some form of domestic abuse and called the police. We were horribly embarrassed and will stay somewhere else next time.
No elevator. Everything was worn and dirty. Needed paint and a good scrubbing. Also, the staff member behind the counter claimed she could't match the price I found on the internet which was a real pain.
We loved having the Jacuzzi in our room! Also the staff was VERY helpful and friendly. I like the variety of breakfast options except for the powdered eggs. We liked how close it was to the places we visited. We plan to come back! There was an odor that seemed to be coming from the water or the commode and the stopper for the sink was unable to be used. It wasn't properly attached so if you wanted to fill the sink you had to push it down and then try to pry it loose with your fingers for it to drain. Seemed to be an issue with how it was installed or they chose the wrong size faucet for the space.
Good value overall, clean, friendly.
Price was great for last minute needs. The breakfast was a very nice surprise, hot and good selections. The staff was out of this world. The beds could use a pillow top for a tad more comfort
An older facility just one step up from a budget motel but best location near uva
Renovations were clean. Location was great! Staff was helpful.