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First time I just did not like it at all they kept opening our room door just to see the occupancy but they should nock first, second time perfect
the location front desk try to give another room instead of the one I had already had paid for
Rooms were right on the ocean with a beautiful view !!! Old and out dated unit with broken blinds and broken chairs , old dishes ... Owner is not spending much money on the unit...
Staff was really great , hotel was very nice and cleaning. Hotel very pretty inside and out. No complaints what so ever about this hotel.
The property is will maintained,friendly staff, clean, comfortable, up scale vibe, lux feel, great value. Nothing really negative to say of point out. We did not experience any negative situations.
Nothing ! Everything!
Pool. Clean bedrooms. NO WIFI. No signal at all. Only in a few spots.
courtesy from bell boys, cleaning ladies and TV technictions, each where very promt. ****The ladie in "charge" of the counter on 11/07/15 morning could learn a thing or two from the bell boys, valet people, TV technitions and the cleaning ladies on courtesy, eye contact and respect when a person is talking to them instead of using the phone and laughing loud and not attention to a simple request from the client. ***BAD MANNERS
We really loved the pool - it was beautiful with palm trees, incredibly relaxing. The staff is very friendly and helpful. Only a few spoke good English - but if you speak a little Spanish, it's not too bad. All the fixtures in the hotel are quite old - there's mold growing in the Moen bath faucet, the bathtub was very worn out from years of use, the floor is the fake hardwood floors that are sticky because of the heat and humidity (I had to wear my own flip flops inside - hardly the most comfortable thing when walking around), popcorn ceiling. Perhaps this hotel was 5 stars back in its hey day, but it certainly needs replacing. Of course I knew I wasn't going to get 5 star resort for what I paid, but the rating is very, very misleading.
The location was pretty good and felt pretty safe. The hotel lied, there was no balcony there was no bath tub, the room didn't look like the pictures at all. And the bed was like sleeping on a rock.
Friendly staff Room service could have been faster
Rooms are close to street and car noises cant be ignored.
Overall my stay was great! I live the beds and pillows are super comfy! My boyfriend loved the room he didn't want to get out!
Great place use to be more afordable
The Restaurant, the bar, close proximity to a 24 hr restaurant, Ricardo's (a block away), a drug store a half a block away, Las Pulgas, a very popular bar thats open seven days a week around the corner, 24 hr convenience stores within a block, and a taxi is usually on sight. No pool and hot tub for guests.