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They always had someone who can listen to you but did not know how he/she can help cause they were limited on services. when ever you needed help they just kept you going around circles with their own experience.
First time I just did not like it at all they kept opening our room door just to see the occupancy but they should nock first, second time perfect
Rooms were right on the ocean with a beautiful view !!! Old and out dated unit with broken blinds and broken chairs , old dishes ... Owner is not spending much money on the unit...
Te hotel is ok and it has a great location but is not a 5 star hotel by far, the rooms need some TLC
the location front desk try to give another room instead of the one I had already had paid for
Great location Mattress was below motel 6 quality
Staff was really great , hotel was very nice and cleaning. Hotel very pretty inside and out. No complaints what so ever about this hotel.
The property is will maintained,friendly staff, clean, comfortable, up scale vibe, lux feel, great value. Nothing really negative to say of point out. We did not experience any negative situations.
Cool clean quite rooms They charged my credit card in USD when I asked specifically to be charged in pesos. I consider this scamming
The people here were so amazing. Attentive and polite. My Spanish is decent but not fluent and they would follow me as long as I could go in the conversation before switching to English. I would certainly stay here again. Every elevator broke down while I was there and I had a room on the seventh floor. Remember that scene in the first season of Mad Men. It was kind of like that. That said I would never fault this lovely stay for mechanical failure. I will certainly be back.
We checked in then left after an hour No English speaking staff. Ugly room design. Bad part of the town. Dirty elevator. No working direction on the safe box .......
Rooms clean, nice swimming pool. Front desk people very rude, took so long to chek in, they could not found my reservetion througth your agency, almost stay with out room , no early chek in , until 3 pm. Horrible experience.
We really loved the pool - it was beautiful with palm trees, incredibly relaxing. The staff is very friendly and helpful. Only a few spoke good English - but if you speak a little Spanish, it's not too bad. All the fixtures in the hotel are quite old - there's mold growing in the Moen bath faucet, the bathtub was very worn out from years of use, the floor is the fake hardwood floors that are sticky because of the heat and humidity (I had to wear my own flip flops inside - hardly the most comfortable thing when walking around), popcorn ceiling. Perhaps this hotel was 5 stars back in its hey day, but it certainly needs replacing. Of course I knew I wasn't going to get 5 star resort for what I paid, but the rating is very, very misleading.
everyone in their staff were very helpful and polite
Pool. Clean bedrooms. NO WIFI. No signal at all. Only in a few spots.
courtesy from bell boys, cleaning ladies and TV technictions, each where very promt. ****The ladie in "charge" of the counter on 11/07/15 morning could learn a thing or two from the bell boys, valet people, TV technitions and the cleaning ladies on courtesy, eye contact and respect when a person is talking to them instead of using the phone and laughing loud and not attention to a simple request from the client. ***BAD MANNERS
Everything was great , excellent service from arriving to end!!!
Great location. Very clean fet very safe The hotel receptionist are extremely rude and not welcoming
Toilet didn't work. It was loud .
The family Environment and hotel access. The parking garage flexibility.
Friendly staff Room service could have been faster
Rooms are close to street and car noises cant be ignored.
The location was pretty good and felt pretty safe. The hotel lied, there was no balcony there was no bath tub, the room didn't look like the pictures at all. And the bed was like sleeping on a rock.