We liked a good food and service was excellent There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner
Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
the massages at the spa were incredible!!
Best on the strip
Needs longer night entertainment hours.
Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!! There is nothing we didn't like!
Nice food and stuff. Room with two separate beds. Uncomfortable
Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff! Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
Fantastic amenities and an incredibly welcoming staff. Meals were outstanding and each request was handled promptly and expeditiously. I would highly recommend this Hyatt!! The adult only aspect sets it apart and it makes it a more serene and relaxing environment for single or adults wanting to unwind and relax.
Perfect resort minus the gym
레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.
Accommodations, things to do near, dinners, quiet, plenty of beach and chairs. Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
The hotel design, location, comfort, views, service Wasting people's time to make them listen to the Timeshare presentation, and not giving people a choice to say no to the presentation, promising any thing to get people to the sales people
hospitality too many kids food not that great
The hotel was fully recently renovated and all the rooms are new. The breakfast is good and safe as well as the dinners. I wish they would have gotten a little better mattress but still a great hotel, in a great location, and an excellent price.
Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light. Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.
Hotel seems very nice at first glance. Modern lobby, two swiming pools, waterfront to the warm Caribbean, However... The hotel stinks, a mixture of mildew a specific cleaning agent and sewage. The room was too cold and it was impossible to adjust the temperature (two nights and two lobby phone calls). I know it sounds capricious but something is broken in this hotel. I suggest finding something in isla mojeres straight from airport if everything is booked and this is a last option.
We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
This hotel its truly amazing! The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious
Malls within resonable walking distance in both directions. The basic room in which we stayed desperately needs a renovation. The room didn't have a working safe, as the lock was broken, and the fridge didn't cool either.
I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course. I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck
The hotel is right on the really beautiful beach and they have two pools. Great for a cheap getaway The room had no real view and it was tucked in there. I choose the cheap room, and that's what you get, but the hotel is nice. For my girlfriend and I it was great because we just used the room to sleep in and spent the most of the day outside in the hotel facilities. If you need a nice room upgrade. If you just need a room that let's you have access to one of the best beaches in the world book the cheap one. The bed was not a queen and the pillows kind of sucked. There was competition for the beach chairs which I always think is funny but besides that it was nice.
The beachfront location The food was horrible. Wasn't worth it with all inclusive
Location First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there. After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed. NEVER AGAIN.
The location is good; a short walk to the luxury shopping at La Isla Mall. Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions. When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children. The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room. The wifi did not work in the room at all. The concrete construction of the room made it impossible to get ANY cellular service in the room. After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders. Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us. This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing. I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.
we contracted a taxi with the hotel for our return to the airport, but they never even called the taxi. They ended up getting a random taxi and they charged us 800 pesos. some times they giveme diferents information
Große Zimmer (Kool Lanais Suite), gutes Serviceangebot. Da leider die Länge dieses Textes begrenzt ist kann ich nur eine Auflistung geben: Unfreundliches und wenig bemühtes Personal an der Rezeption, keine Akzeptanz von Mastercards, an Stelle eines Balkons (lt. Buchung) eine max. 2Qm Terrasse direkt am Pool ohne Möglichkeit das zu ändern, Fehler in den Elektroleitungen (elektr. Schlag bei Betätigung des Lichtschalters), Badtür ließ sich nicht schliessen, Lampe in der Dusche (!) hing an den Kabeln aus dem Mauerwerk, beim Jacuzzi fehlten Abdeckdungen, keinerlei Dämmung verbunden mit Dauerlärm durch das Personal usw... Leider reicht der Platz nicht. Und das alles trotz Beschwerde bei der Rezeption!
gute Lage, etwas ruhiger als die großen Clubs, kein All Inclusive, dehalb auch keine fetten all inclusiv Gäste die betrunken am Pool hängen kompliziert bei late Check out. statt später auschecken zu lassen (wurde für 50 US angeboten) mussten wir doppelt packen und uns im Gym umziehen und dort die Dusche schmutzig machen. Es wäre also auch für das Hotel einfacher gewesen, uns ein paar Stunden länger im Zimmer zu lassen. Zumal das Hotel nur halbvoll war.
Die Hilfsbereitschaft der Angestellten.Superfreundlich und lesen einem jeden Wunsch von den Augen ab.Sehr,Sehr guter Service.Dazu tolle kostenlose Zusatzleistungen.z.B. Nachmittags frei Tee/Kaffee & Kuchen. Abends zum Sonnenuntergang "Champagner". Dazu freies W-Lan. Sehr zu empfehlen.
Direkt am Meer. Pool Design. Frühstück ist ganz gut und grosszügig zu kleines Bad. Zimmer mit Neonlicht ausgestattet. Kein Balkon
Das einzigg kleine und gemütliche Hotel in der Hotelzone, guter Service, gute Hoteleinrichtungen, grosses, helles Zimmer mit Meerblick und Whirlpool.