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The location is good, it is a good size hotel. The staff is very good and friendly and helpful. The air-conditioning in the room was great, Best I have seen in 20 years of travel. It was much better than our last stay. They couldn't find our reservation, they gave us a room we didn't reserve. Short of staff, we had to wait 45 minutes to checkin and that was a because we were diamond member, others waited much more. The food quality not so good. And the pool wasn't cleaned. The lobby is very big but no one there to help. One person per department.
Staff was wonderful and very accommodating. Views were lovely. Pools and grounds were clean. Food was fairly good - Stick to Mexican in Mexico and you won't be disappointed! Staff didn't notify us when maintenance was being done on hot water, but answered questions at front desk when we called.
The rooms and hotel are very nice. The location is great for the views, but far from downtown Cabo San Lucas and you won't be spending much time at the beach or in the ocean. We had multiple experiences where are food and food service were subpar. A number of us also got VERY sick (food poisoning symptoms) and when I went to report it to the front desk we were treated as if we were just drunken who were hungover. There were two evenings where we went to dinner and most meals were brought out at random times, including a dinner where we had three separate tables sat at once and it took 2.5 hours until each table was finished due to how long it took for the various portions of the meal to arrive. I heard their Cancun location and service was very nice, but I would not recommend staying at this location.
The layout of the resort - lots of space, beautiful gardens and great swimming pools. The views of the ocean are fantastic. The staff was extremely friendly and helpful, the food in the restaurants excellent. The beach is non-swimmable because of the strong surf and currents. However, it's still great for a walk.
The resort is beautiful, but that's as far as it goes. The staff is friendly, but tough to come by. I'd suggest going elsewhere The worst part is the food. On each night of our stay, we went outside the property for dinner, which is terrible given how much we paid.
Super attentive staff. Very friendly, some were funny. The best food of any resort we've stayed at previously. Rooms were romantic, views were gorgeous. Great pools, lots of seating, chairs, outdoor activities. Cant' wait to go back! Nothing.
The pool and grounds were beautiful. Rooms were very spacious with full kitchens and large baths. Room and bathroom lighting was very poor. Wireless internet did not work in individual villas. Internet was an extra charge.
Friendly non intrusive staff, luxury, pool and surroundings, service poolside and in restaurants.
The Hotel and Grounds were very clean and well maintained. The staff was always friendly and available if needed. Having never been to the San Jose area before. We usually stay in Cabo San Lucas. We were surprised that there weren't any activities that are located in San Jose. There wasn't much for the kids to do, so we spent a lot of time going to Cabo for activities.
Staff was friendly neat clean place Nothing
This hotel is a great value for the money. Staff are very friendly and helpful. Extensive food choices should satisfy just about anyone. The low rise terra cotta colored building and the native landscaping create an inviting atmosphere. Location--the hotel abuts a nature preserve on one side so nothing commercial can ever be built there; also, very close to town. There is an adults only quiet pool as well as areas for families with children. Free parking. We have stayed at this property 6-7 times over a period of about twenty years, and it's showing its age a little. Some towels were worn and frayed (sheets were fine), and dishware was chipped. Some wooden furniture in the rooms is showing wear and tear. Decor could use some color and local art.
Its an excellent hotel, much better than I expected, its all inclusive a la carte, they also include all the minibar snaks, and room service. Its very well maintained and has amazing views of the ocean, it has one of the best beachfronts because there's not a soul, so you can lay on the pool and admire the view. The staff is very friendly and helpful. The bed is not the best, 2 days before we left it arrived a group of 30 people and the service started to fail a little, at some point they organized activities for this group and they had a microphone in the pool, so it was very loud. We told the manager and they shut it down.
Simply the best... The best experience we've had in terms of accommodations, service and food. All the staff was very attentive and paid attention to detail. We celebrated our 25th anniversary with a 5 night stay at the Marquis just last week. Since we mentioned the occasion they surprised us with many small details that went a long way. I won't spoil it for you just case you decide to do the same! One of our favorite things to do was the outdoor Italian restaurant. That night they also featured a wine tasting activity. Don't pass up the appetizer thin crust gourmet pizza baked outdoor in their brick oven. Beef carpaccio was off the hook The only downside was not being able to go into the beach immediately in front of the hotel. We walked down a few minutes toward the Hilton to experience the beautiful pacific. There we were able to get in at but just about 10 feet before the drop off. We were lucky to be there when schools of fish were swimming right up to the shoreline. There were a couple locals netting bushels of these "Lisa" fish one bucket after another.
The location was perfect . . . on the corridor between CSL and SJDC. Gorgeous hotel, both the public spaces and the rooms themselves. Gracious and attentive staff. Beautiful beach and pools. PLan on returning with my family sometime in the future. N / A
We had a supreme ocean view room which had to be the room used for the picture perfect postcard. It looked out over the pools toward the ocean so we woke up to a spectacular view every morning. The staff from waiters to maid services was very friendly and prompt in providing all our needs. We hired babysitters on 3 different evenings for our grandchildren and were very pleased with their loving care. Tipping is not required but much appreciated as they don't make much in wages. The food could come up a notch in flavor but the variety presented at every buffet should suit everyone.
The location was fantastic. The resort and grounds were beautiful. The room was very clean with nice amenities. I would stay again but not do the all-inclusive package next time and go off-site for my meals. The food quality for this level of resort was sub-par. Everything was very bland. It also appears they need more wait staff. We stayed for only 1 night but made a reservation at the on-site Mexican restaurant. Our dinner took over 2 hours, each dish was below expectation and the portions were tiny. On a separate occasion, I observed a worker in the buffet take a scoop of guacamole, put his finger in it, taste it, then place the spoon back in the guacamole!
The staff was overall very kind and accommodating. Not allowing an earlier checkin, not a moment before 3pm, is a little inconvenient.