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I felt like I was on a big cruise ship! Everything you needed was right at the resort! Beautiful, amazing! I didn't like the fact that the adults only pool Had no music. It was quiet and secluded. I would've enjoyed mr worldwide/ someone over there to have music going for the adult only guests.
The rooms and hotel are very nice. The location is great for the views, but far from downtown Cabo San Lucas and you won't be spending much time at the beach or in the ocean. We had multiple experiences where are food and food service were subpar. A number of us also got VERY sick (food poisoning symptoms) and when I went to report it to the front desk we were treated as if we were just drunken who were hungover. There were two evenings where we went to dinner and most meals were brought out at random times, including a dinner where we had three separate tables sat at once and it took 2.5 hours until each table was finished due to how long it took for the various portions of the meal to arrive. I heard their Cancun location and service was very nice, but I would not recommend staying at this location.
Norhing Club rooms are smaller than regular rooms. Management very poor in dealing with challenges.
The layout of the resort - lots of space, beautiful gardens and great swimming pools. The views of the ocean are fantastic. The staff was extremely friendly and helpful, the food in the restaurants excellent. The beach is non-swimmable because of the strong surf and currents. However, it's still great for a walk.
The resort is beautiful, but that's as far as it goes. The staff is friendly, but tough to come by. I'd suggest going elsewhere The worst part is the food. On each night of our stay, we went outside the property for dinner, which is terrible given how much we paid.
Super attentive staff. Very friendly, some were funny. The best food of any resort we've stayed at previously. Rooms were romantic, views were gorgeous. Great pools, lots of seating, chairs, outdoor activities. Cant' wait to go back! Nothing.
Concierge, miguel was very knowledgeable as well as efficient
Grounds We reserved a 3BR Grand Penthouse Villa. When we arrived, it was unavailable. So we had to move rooms after the first night. Then, the villa they gave us was in a construction zone with jackhammering all day. We really couldn't even use the room during the day as it was unbelievably noisy and loud. They gave us a discount but it wasn't worth it as our family of 7 had a lousy vacation due to their awful level of service. We'll never come here again.
Friendly non intrusive staff, luxury, pool and surroundings, service poolside and in restaurants.
- Beautiful locations and facilities - Great entertainment staff - Fantastic breakfast - Good food - Very clean and well-maintained - Constant music playing by the pools, they should really keep one half of the area no music. The music is way too loud and nothing anyone wants to hear, half the people by the pool have headphones on to try to drown it out. This was hugely disappointing to me - it was just way too hard to get some straight up peace and quiet. - Not enough alcohol selection. For this kind of money, I would expect a lot more liquor selection, better tequilas, more high end everything. Also: add menus with a variety of drinks. - More and better food options. While the Mexican restaurant and the ceviches were outstanding, the Japanese food was only OK (although the hibachi chefs were great), everything else was subpar.
Simply the best... The best experience we've had in terms of accommodations, service and food. All the staff was very attentive and paid attention to detail. We celebrated our 25th anniversary with a 5 night stay at the Marquis just last week. Since we mentioned the occasion they surprised us with many small details that went a long way. I won't spoil it for you just case you decide to do the same! One of our favorite things to do was the outdoor Italian restaurant. That night they also featured a wine tasting activity. Don't pass up the appetizer thin crust gourmet pizza baked outdoor in their brick oven. Beef carpaccio was off the hook The only downside was not being able to go into the beach immediately in front of the hotel. We walked down a few minutes toward the Hilton to experience the beautiful pacific. There we were able to get in at but just about 10 feet before the drop off. We were lucky to be there when schools of fish were swimming right up to the shoreline. There were a couple locals netting bushels of these "Lisa" fish one bucket after another.
The location was perfect . . . on the corridor between CSL and SJDC. Gorgeous hotel, both the public spaces and the rooms themselves. Gracious and attentive staff. Beautiful beach and pools. PLan on returning with my family sometime in the future. N / A
The location was fantastic. The resort and grounds were beautiful. The room was very clean with nice amenities. I would stay again but not do the all-inclusive package next time and go off-site for my meals. The food quality for this level of resort was sub-par. Everything was very bland. It also appears they need more wait staff. We stayed for only 1 night but made a reservation at the on-site Mexican restaurant. Our dinner took over 2 hours, each dish was below expectation and the portions were tiny. On a separate occasion, I observed a worker in the buffet take a scoop of guacamole, put his finger in it, taste it, then place the spoon back in the guacamole!
The staff was overall very kind and accommodating. Not allowing an earlier checkin, not a moment before 3pm, is a little inconvenient.
The meals were good enough. They had options for meat eaters and the cooking was right. They should have more vegetarian options, like vegetarian beans as protein, rice. Booking restaurants are very good! But book with time... Even when they have availability you won't get a table without a reservation. And when you book, ask them what food are you booking for. The last night of our trip we wanted to eat Italian food and we got the reservation. When we got there they sat us and gave us the menu, we were ordering and all of a sudden they took away our menus and told us that night wasn't Italian but all about fish! We don't eat fish! We had to go and eat at the buffet. Just be aware. They don't advertise on any website searcher that you shouldn't swim at the sea, or that is dangerous. We love the beach, my son is five and enjoys playing in the water. This time we couldn't do that because we didn't know about the fact you barely can get in the water. It's very rough! An adult can handle it but a kid, no. That was disappointing because we love to sit at the beach and play... But the part that is just horrible, being honest, it's the cleanliness of the rooms. 0 stars on this! The rooms smell pretty bad. Like old and wet. There was dirt on the floor that you can see and feel under your feet if you like to walk barefoot. The bathroom doesn't have ventilation so any smell gets stuck in the walls. They don't clean the showers!!! We found hairs, old soap and mold stuck to one corner of the shower and I had to shower with flip flops on... The rooms need to be updated. Pretty much everything was falling apart. Lamps dirty, beds and pillows lumpy, the telephone in the rooms work when they wanted, sink broken, chairs stained, curtains cover in dust and smelly. Any way, be aware that the hotel hasn't had a good maintance and it's very DIRTY
Staff was friendly neat clean place Nothing
This hotel is a great value for the money. Staff are very friendly and helpful. Extensive food choices should satisfy just about anyone. The low rise terra cotta colored building and the native landscaping create an inviting atmosphere. Location--the hotel abuts a nature preserve on one side so nothing commercial can ever be built there; also, very close to town. There is an adults only quiet pool as well as areas for families with children. Free parking. We have stayed at this property 6-7 times over a period of about twenty years, and it's showing its age a little. Some towels were worn and frayed (sheets were fine), and dishware was chipped. Some wooden furniture in the rooms is showing wear and tear. Decor could use some color and local art.