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The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
Beautiful Location A very nice resort in a beautiful location. The grounds were large enough to have lots of activity...or find quiet areas to relax
The restaurants and the pool areas No shuttle service to get to and from town and the airport
Was very good vacation just didn't like the beach )-; but the stuff was amazing very friendly and the food was not so baddefinitely will go back... Was very good vacation just didn't like the beach )-; but the stuff was amazing very friendly The room was also very goodI definitely recommend this hotel
We were upgraded to a larger room. The room was very big and very nice. The staff were all very nice and accommodating. The food was good but not amazing. It just wasn't the right type of resort for us. It had a more pretentious feel than we like. I also think it would be nice to have a view of the beach from inside the resort. It is farther from town and shopping than I would have liked. It might be perfect for some but not us. Full disclosure, it rained most of the time we were there. I don't think my review would have been different if the sun were out, but it is possible.
I liked that everything was included. We were there for a wedding and they took care of everything. It was great The food was just okay, nothing to brag about.
The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise. A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.
The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch. Nothing I would change
The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs. The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.