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Even though the hotel was being remodeled, the lobby and our room were clean and functional. The room rate for our booking was very reasonable. We plan on staying at this hotel in the future.
It was a reasonable value. No decent restaurants near by.
For me, this location was perfect. It was right off the interstate highway so that was nice. Water softener needs to be added for the shower because long haired people will be happier. Also the wifi was down while we were there so that was unpleasant.
1. Rooms were spacious and clean 2. Hotel staff were so friendly 3. Breakfast was decent. Quantity and quality both were good 1. Either the walls were super thin or the couple in our neighboring room have really not done it in forever. But, you can hear almost everything.
Large room. Cookies and hot cocoa available. Friendly check in Smoke alarm at 5 am. Evacuation into cold. Later discovered it was caused by someone smoking in a room. After alarm, room keys were reprogrammed with no identification required. Just tell clerk whatever room you want. You could have gotten into anyone's room. Road noise. Train noise. Loud room heater and refrigerator motor cycled on and off all night. I was refused compensation for a horrid night.
The customer service was fantastic. They turned a poor experience around with great customer service. The room we were given, was never signed off by house keeping, and it showed. The bed would have been perfect for the kids, because it was the bounciest bed I have ever seen! The AC unit was very loud as well.
All the amenities were included in the room and full breakfast. Clean and comfortable. The breakfast was nice, however, with a little effort in preparation, it could have been really good. Train whistle was a little bothersome.
As nice as most hotels over$100 per night One of the wash cloths was pretty heavily stained. Not dirty, just stained. I just set it aside, the next day it had been replaced with a new one. Only downside for families would be no indoor pool.
Good location. Easy fast check in. Room was nice and very clean. Breakfast was good and available early. Price was super. Shower curtain needed replacement.
Everything was great for a one night stay. Only downside would be a late breakfast.
Very friendly staff and at other hotels I have spent twice as much and got half the value. I will use Greenstay again.
PROS: Very friendly people Accommodations Free breakfast Free Wifi Convenient location Safe area High ceilings Large room Mini fridge & microwave in room TV in room (didn't use it though) Free use of washer and dryer (pay for soap or bring your own) Style and decorations Can't hear neighbors Pool Fitness room Environmentally friendly if you care about that sort of thing Flexible policy on extending stay Plenty of parking It is worth noting that the construction is now complete and I did not experience any construction noise. The place looks very beautiful and classy and modern. The people are super friendly and I was able to easily extend my stay immediately just by asking the front desk. THey accidentally charged me a few dollars too much on one of the days inconsistent with the others, but when I pointed it out they immediately fixed the issue happily. I was very pleased with my stay. Even though it was expensive like all hotels are expensive, it wasn't on the high end because there are many hotels twice the price even in this town. The value was very high and it is more value than some of the other cheap seedy motels. It is also very safe here. I accidentally left my car door unlocked one time, and nothing was stolen. However I still recommend to lock your doors, because that is a smart thing to do. I just forgot by accident, but the point is that it is relatively safe. I felt comfortable walking in and out of the hotel and the receptionists wave and smiled to me every time I walked in or left. CONS: Train noise, hard to sleep (I am a light sleeper) Itchy sheets (could be the chemicals because I have sensitive skin) No available outlets next to bed (I used an extension cord to the other side of the room instead) I did have a hard time sleeping here, partly because the sheets were itchy and partly because of the train noise. I was able to get to sleep when I turned on a youtube video of the ocean noise. However it was not bed bugs, I think it was just the chemicals they used because I have very sensitive skin.
Nice lobby area. Employees are friendly. Bed is really comfortable. Close to where I wanted to go. Good price. Non-smoking room had been smoked in by previous guests and housekeeping attempted to disguise smoke smell with air freshener. Bleh.This happens at all hotels so no big deal. I could have asked to switch rooms but didn't bother.
Great environment and wonderful atmosphere with excellent service. I would highly recommend to anyone on business or just a get-away experience.
Great complimentary breakfast. Nice good size room. Mattress was too firm.
At only $20 more then our traditional budget hotel stay this is quite a value! Spotless bathrooms, quiet and elegant feel throughout, super professional staff. We will be staying here again. Oh, and I love the central location.....close enough to the hustle and bustle of the south side of Springfield, but far enough away to enjoy the laid back pace of the north side. Can get to the zoo in 10 minutes, or Battlefield Mall in 10 minutes.....and Bass Pro is 5 minutes away! Can also walk to downtown (half mile walk, but flat nice sidewalks) restaurants too....and thats our style. Thanks guys!
Everything was great except the pool was closed
When we tried to check in the front desk informed us that there were not any rooms available, even though I had already paid for one. We had to wait for a cab to take us to the "sister" hotel, a marriott near the airport which was 15 minutes away! Not happy!
One level. No elevator required. Quite location. Clean room. Laundry. Layout required a bit of a walk for Breakfast.
basic drive up hotel. Clean. Nice families at pool. But, they didn't lock the connecting door before we arrived, so I had visitors at midnight, drunk and disoriented. It was scary and they "couldn't" do anything for me because I had made my reservation through booking.com I'd only stay here if I had to or was with another adult. Loud at night after 10....
Everything Well run and the staff is wonderful.
Clean facility with friendly staff poor sign placement made it a bit hard to find.
This hotel was cleaner than one I stayed in that had only been open two weeks. Decor a little outdated but the cleanliness of the room made up for it.
Good price for a fair hotel. There was no hot water in the room our first night but the manager moved us to a much better room and hot water the next day.
The staff was very friendly! Air wasn't working in the first room they gave us but they quickly got us moved to one with ice cold air.
The service was fantastic and the staff were very nice and helpful. Also I thought that the price was a good rate and the hotel room was great as well. N/A
You'd think reserving a room six weeks in advance and paying in full would be enough for this hotel to keep your booking but that's not actually true. Someone else can show up before you, take your booking and you'll be transferred to a lesser hotel, miles away and the staff will make you feel like it's your fault. I've stayed in there in past and it was a really mixed experience. The walls are paper thin but it was in a convenient location. I would have stayed again but now I'd say reserve a room at your own risk, who knows what will happen when you get there.