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All the amenities were included in the room and full breakfast. Clean and comfortable. The breakfast was nice, however, with a little effort in preparation, it could have been really good. Train whistle was a little bothersome.
Large room. Cookies and hot cocoa available. Friendly check in Smoke alarm at 5 am. Evacuation into cold. Later discovered it was caused by someone smoking in a room. After alarm, room keys were reprogrammed with no identification required. Just tell clerk whatever room you want. You could have gotten into anyone's room. Road noise. Train noise. Loud room heater and refrigerator motor cycled on and off all night. I was refused compensation for a horrid night.
1. Rooms were spacious and clean 2. Hotel staff were so friendly 3. Breakfast was decent. Quantity and quality both were good 1. Either the walls were super thin or the couple in our neighboring room have really not done it in forever. But, you can hear almost everything.
basic drive up hotel. Clean. Nice families at pool. But, they didn't lock the connecting door before we arrived, so I had visitors at midnight, drunk and disoriented. It was scary and they "couldn't" do anything for me because I had made my reservation through booking.com I'd only stay here if I had to or was with another adult. Loud at night after 10....
One level. No elevator required. Quite location. Clean room. Laundry. Layout required a bit of a walk for Breakfast.
Check in was easy and staff was friendly. Great location. Nice lobby. Bed was comfy. We've stayed here before with good success. This time, not so much. There was a leak in the room next door, so they were working on vacuuming the water. Our air conditioner didn't work.
Great complimentary breakfast. Nice good size room. Mattress was too firm.
At only $20 more then our traditional budget hotel stay this is quite a value! Spotless bathrooms, quiet and elegant feel throughout, super professional staff. We will be staying here again. Oh, and I love the central location.....close enough to the hustle and bustle of the south side of Springfield, but far enough away to enjoy the laid back pace of the north side. Can get to the zoo in 10 minutes, or Battlefield Mall in 10 minutes.....and Bass Pro is 5 minutes away! Can also walk to downtown (half mile walk, but flat nice sidewalks) restaurants too....and thats our style. Thanks guys!
You'd think reserving a room six weeks in advance and paying in full would be enough for this hotel to keep your booking but that's not actually true. Someone else can show up before you, take your booking and you'll be transferred to a lesser hotel, miles away and the staff will make you feel like it's your fault. I've stayed in there in past and it was a really mixed experience. The walls are paper thin but it was in a convenient location. I would have stayed again but now I'd say reserve a room at your own risk, who knows what will happen when you get there.
Clean and friendly. Well appointed. Well above average quality for area. Great restaurant, excellent room service. Secure elevators. Parking is a bit tricky. Events/restaurant can fill the most accessible spaces. Internet a bit sketchy in our room. No free breakfast.
The stay was excellent. The staff was helpful and very friendly. Location in town was perfect Everything was great.
It's beautiful and cozy. There was no refrigerator in our room. Some medications need refrigeration like insulin and eye drops. We could have also enjoy a cold beer in our room.
Yes the neighbors next door to us noizy and pounded on the wall in the middle of the night.
The hotel was close to where I was going. I stay at this particular Holiday Inn Express often. Always a friendly staff. Always neat and clean
Location. Of things the hotel has control over, staff friendliness. No.