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Beds where great!
They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
Very helpful front desk staff went above and beyond in helping me. The view of downtown is the best in the city. Ice skating across the street made me feel like a kid again. So convenient... we walked to Lidia's restaurant! This is a great place!
Lines to check in and out were long and slow. I suggest you sort lines. I had prepaid and booked and still had to stand in line to check-in for 20 minutes.Had to pay by day for WiFi. So we went to free wifi locations away from hotel. Should not have to pay for that in a hotel that charges per day what this one does. And the charge per day for parking again should at least be one fee per stay. Now for the worst part of our trip. We were put by elevator. And could hear the elevator every trip up and down. All day and night. Did not get a good nights sleep. So if you stay here make sure to ask for room away from elevator locations!
Location and cleanliness was great. They do have a shuttle to take you places within 3 miles but it want not operating during my stay because of staffing problems. Staff was courteous and helpful.
When I arrived and checked in/got the keys, and when we were walking to the room, the staff called us saying that my visa didn't go through!! They tried again but it won't go through! So we had to leave the hotel, we went to a different one.
We had a wonderful time KC is amazing
That we have been charged for the Gym usage (US$ 5). This is ridiculous.