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Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
Beds where great! Great staff
The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
We received excellent rate through hotels.com. Location to power and light very close and they have a free shuttle. Charge for parking.
Very comfortable beds They ignored my room service card the last 2 nights.
Very Friendly staff everywhere I went. Large, clean, comfortable room. Love the view of the city. Close to food, jazz clubs, and crown center. Would definately recommend for a business trip or with the family. Nice, open bar with food.
Great location in downtown Kansas City. Nice lobby area with full service bar. Large menu served until after midnight (Saturday night) and the food was really good. Waited in line for about 30 minutes to check into room. Only 2 staff at front desk.
The rooms were beautiful, fitness center and pool were a good size, and the help and the front desk was friendly. NOTHING is included in this $200+ room. No minifridge, no breakfast, no parking, there's even a bottle of water in the room that you will get charged for if you drink.
Room was not ready at check in and staff seemed extremely disorganized. We sat in the lobby for an hour waiting for a room. When our room was finally available, they just thrust the keys at us and didn't direct us to our room or let us know when check out time was. The next morning, the phone rang and it was the staff asking if we still needed our car. We were sleeping and hadn't called for our car and they just kind of said oh ok and hung up. Then here comes housekeeping banging on the door while we're still in our pajamas. The room was nice but the bathroom door is a sliding door and is so close to the bed that you can hear every little noise coming from the bathroom. No bathroom privacy if you're not alone in the room. The hotel has been restored nicely but service needs some work.
When I arrived and checked in/got the keys, and when we were walking to the room, the staff called us saying that my visa didn't go through!! They tried again but it won't go through! So we had to leave the hotel, we went to a different one.
Location was perfect, walking distance to sprint center, many restaurants and downtown area. The decor and appearance was classy and elegant and view was outstanding. Expensive parking $14 for one night