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The staff was excellent. They were helpful and very friendly. The restaurant was great. It is close to the airport. I have recommended the hotel to friends that are planning trips to Santiago. My trip was over to quickly. I look forward to my return. I did inquire about a hotel reward program. The staff said there wasn't one. He may have been unaware of the program.
The casino Not good at all.
It was convenient to get to from the Autopista. Good water pressure in the showers. The mangu was delicious at the continental breakfast. The front desk staff and the door men were very helpful. The rooms were pretty dated and a little dreary. It's not that peaceful of a stay as the casino and it's bars/clubs are right below. There was some obvious prostitution happening in and around the hotel. One of the male waitstaff made a very inappropriate come-on to my friend, that really made her feel incredibly uncomfortable. Location is not really near good Dominican food or local spots.
the servise was good, parking, key to room had to re-new every day
First of all, I like the bed's comfort, and then the customer service staff. I don't like the location. It's a little bit noisy.....
The staff was wonderful, and the facility was clean and comfortable. No complaints. I would have liked a pool and more dining options, but for the price, it was a great deal!