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got there thinking it was an 'ALL-INCLUSIVE' resort booked for 1 week and upon our arrival we ended up paying another $* for the 'All-Inclusive' package bc we were on a European Plan [EP] be cautious when booking with this resort ---- for people with money to burn LITERALLY!!!!!!!! The kinds that light up their cigars with $*bills and people who own mansions with golden toilets!!! front desk customer service were money hungry lions oh and not to mention that YELLOW faucet water was DISGUSTING I was afraid to brush my teeth in case I caught Salmonella or an Ameba!!! and BTW do not plan on having fun during your stay it mostly caters to the older population so if you are not soon to retire do not consider this place and even worse is the DANGER outside the resort lots of crime and poverty it is GHETTO FABULOUS! disappointed customer :I
Did not honor our all-inclusive package and online service refused to honor its guarantee.
I went with my 24yr old son. We enjoyed the natural beauty of Casa de Campo but I think we missed a little bit of night life. Unless you went to La Marina (after 11:00 pm everybody starts leaving) or Altos de Chavon(the discoteque starts after 11 pm there was no other place to hear music (at least for younger people. Other than that I enjoyed the trails for my jogging, the beautiful beaches and the neat golf car that the hotel provides. I wished to have stayed longer as to enjoy other activities that the hotel offer. I was mostly visiting a friends house which is in Casa de Campo, so hopefully I will visit Casa de Campo again, though maybe I will stay in one of the villas which are so beautiful.. I do think that the hotel needs a little face lift. My fiirst stay at the hotel was twenty years ago and it shows that the years have gone by.
The beach very unfrendly service. the hotel was to big for me. i leaved one day earlyer as planned and nobody asked me why. one of the barmen did not knew to prepare a mochito - instead he prepared a capirinha. noone from the staff is greeting the guest by passing (there where only 2-3 who made an exception). to few employees for to much guests. the food was not very good. a hotel that i would never ever visit again.
The staff was very unfriendly, unhelpful, and knowledgeable!
Being on the beach . overpriced for the food and service . Our special valentines dinner which cost extra got ruined by their poor service and there was no compensation. The people who book excursions just want to sign you up with some kind of activity and forget to tell you details . Most importantly poor English so lack of communication
The best beach. Viva restaurant and the Mexican are the best. Hotel for smokers. I had to visit my pulmonologist doctor. Smokers everywhere. I spend most of the time in my room, because the smokers. Smokers on the beach, in the pool, inside the beach and the pool, smokers everywhere. 2. Eat fast or Glenys will take you off to the Buffet. 3. If you need a Towel in the pool avoid the Young guy light skin with yellow eyes, he is really rude. 4. We had a flood situation in our room and blackout at the middle of the night but Alessandro helped us.
Don't know We didn't like receiving a call on our way to the resort and being told that there was a mistake and that there were no rooms available because they were sold out. This was on our way to the place so we had to head back home. This after my card had been charged and the booking confirmed, now I have to wait up to a week to receive my refund. This is totally unacceptable in my book.