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The food was good. We had different options throughout the whole day. Never went hungry. Staff at the restaurant and bars very nice Check in and out was horrible!. Very understaffed and unprofessional. Took about an hour to check in and about hour to check out.
Dinner Buffett was first class. We only booked for one night but we were impressed with the grounds and dinner. Our room was too cold even with the AC turned off. Check-in did not go smoothly as we booked, and I thought, paid, on kayak just 5 minutes before checking in. Still, at the front desk there was a big delay in processing us and finding our reservation. They had us pay at the front desk so I will be checking the credit card bill. This was a very nice resort, though my husband and I don't gravitate towards resorts.
This is a nice resort, and a great value for the price I paid. The staff were all very friendly and helpful, I would definitely recommend My room was not available at check in.
We liked the fact it is 18 years + resort , the food at the a la carte restorant was perfect and the service was amazing ( Fransis ) The rooms does not match the hotel facilities... they are very poor in design , very dark and has humid on the seiling ...A/C makes lots of noise...
The food was very good, even though variability wasn't the main focus of the chef. Don't get me wrong the hotel is good, the thing is i am a local, hence i have more to do outside of the hotel than inside. bathrooms were too small, limited activities
Beach front is gorgeous. Best part of the resort! Rooms were not super clean. You could tell the place needs some serious work done. Food was mediocre and so were the drinks. Definitely a party atmosphere. Not what we expected and we will not be returning.
Best food I have had at an all inclusive in Puerto Plata. Staff was very friendly with lots of activities. Service in restaurants was incredible, by day two Domingo knew what we wanted and had it ready for every meal by the time we were there. Top shelf liquors available at select bars, safe is free, casino is right next door, beautiful beach, close to airport and city, would likely go back. We had 24 people come from 15 to 78 and all had a great time (and not one person was ill from food) Definitely more family oriented than for younger people, rooms were a bit dated... We had an outlet hanging out and a fridge that didn't work (we weren't in there very much), restaurant reservations can be hard to come by (if you get one go Japanese, by far the best) , less beach people trying to push excursions than other places but still there (they are honest and had better deals for the same stuff as the resort, IE we had resort goers in our group set up by the beach guys, but we paid a lot less), good liquor is really only found at the front bar
Weather , staff from other hotels bugging in beachfront , loud bad music at restaurant
I LIKED EVERYTHING!!!!! EVERYTHING WAS EXELLENT!!
I was attending a Wedding Vow Ceremony and upon arrival to departure Everyone was very polite friendly with the best attitude. Food deliciously prepared, my suite was very clean, furnished appropriately and very comfortable.
This was my second time staying here and it is 100% better. The rooms are updated and they are really nice, the restaurant was updated and that too was really nice. The food was amazing! We are very well. The entertainment was cute and funny, the whole family enjoyed it. Most of all, the staff were all amazing. Everyone always had a smile on their face and they were always eager to help. We had 13 people and the moved tables, chairs so we could all eat together. They even sang to my sister in law for her birthday. Great place, we'll be back again next year!
Probably one of the best hotels I have stayed at in Puerto Plata and I have been to five of them. Gorgeous views, courteous staff, all your needs addressed, good food, only place I have stayed as a resort/hotel that actually has Dominican food. It was not all inclusive. Food and drinks are seperate. However the prices are reasonable and the week was cheaper than I expected. Next time knowing that I will just budget differently.
It was so nice to have everything pre-paid and to enjoy doing or eating whatever we wanted whenever we wanted. The Beach was lovely. The pool clean and beautiful. The room was quaint and the balconey a major plus!! Staff was often unavailable and unhelpful. When trying to plan our arrival, we emailed asking about taxi services available and got no response. We finally called twice and were told they didn't provide any taxi service and that we should get a cab for $15 from the airport. When we arrived we were surprised to find a sign with our name on it and transportation waiting for ur...they picked us up in a BUS (for two of us!) . We thought it was great luck...and then the next day told us they were charging us $60 for it! Over three times what they quotd to us before. It was a major issue - the whole situation was due to a miscommunication among their staff and job division there.
Staff was excellent, food was great and drinks plentiful. Would stay here for sure. Rooms are outdated and no King size beds.
Aftershow and environment Took too long to check in