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The gym was not too bad. Extremely unprofessional front desk teams. Called me at 09.30 pm to come down and pay the bill because I was checking out the next day. I spend 200 nights in hotels all over the world. Never made such an experience before.
While the place was nice, I was most impressed with the staff. They were very friendly and helpful. There are many homeless people in the area and it's not very safe to go out at night.
the staff they do a good job. the service at the restaurant the best. the look of the interiors they try to hard trying to look well, but everything looks fake bad finish. the shawre leeks the barroom smells bad and the carpet and floors cheap.
Because it is very confortable, and it is in a good place and accesible to the mall
The location of this hotel is wonderful. Many restaurants, bars, etc within easy walking distance. The service was not as good, check in was friendly, but when I was faced with an issue (needed to buy pesos on Good Friday) the staff was ill equipped to help me or even offer solutions. Room service was nice, but housekeeping rarely cleaned the room during our five night stay and seemed not very motivated to do a good job. Wifi was good, but you have to re-authenticate every day.
The locations was great, had shopping that you can walk to and felt very safe.
The hotel was a complete chaos.Getting an elevator to my floor was always an ordeal. The card key failed constantly and I could not communicate with any other family that was staying in the same hotel but on a differ floor. I had to dial front desk first.
It's a great value downtown. It was close to the graduation of our daughter at the U de Erre. I have stayed here before on business and will definitely come back for my next trip to Monterrey. It's not a super luxury place, but a great place to stay in general. The breakfast is just fine and included. The breakfast dining room is a microbrewery restaurant in the evening. That's convenient!
I like where is located easy to go out and have fun, breakfasts w staff was nice. Shower , when I was on the shower water wil be so cold or to hot everything else was ok
Location We have atayed here bfore and breakfast was included however this time they advised us breakfast was bor included because we booked through kayak instead of dirrectly through them. This is the first i have ever heard of this rule.
Staff friendly and always helpfull. They close the pool for one day, because of one event.
This is my first time staying at a Novotel in Mexico and I was pleasantly surprised, this is a great hotel for business with prime location near restaurants and shopping in the border between upscale neighborhood of San Pedro and Monterrey.
I liked the security that my car was not in the open and limited access to the parking garage That the hotel was so hard to find