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While the place was nice, I was most impressed with the staff. They were very friendly and helpful. There are many homeless people in the area and it's not very safe to go out at night.
The gym was not too bad. Extremely unprofessional front desk teams. Called me at 09.30 pm to come down and pay the bill because I was checking out the next day. I spend 200 nights in hotels all over the world. Never made such an experience before.
It's a great value downtown. It was close to the graduation of our daughter at the U de Erre. I have stayed here before on business and will definitely come back for my next trip to Monterrey. It's not a super luxury place, but a great place to stay in general. The breakfast is just fine and included. The breakfast dining room is a microbrewery restaurant in the evening. That's convenient!
Location We have atayed here bfore and breakfast was included however this time they advised us breakfast was bor included because we booked through kayak instead of dirrectly through them. This is the first i have ever heard of this rule.
I like where is located easy to go out and have fun, breakfasts w staff was nice. Shower , when I was on the shower water wil be so cold or to hot everything else was ok
This hotel is very convenient to the train station and fairly convenient to the city center (old market). It offers a mid-range type comfortable clean room (we went with a double with our own restroom) and includes a buffet breakfast (Polish style -- sandwich meats, etc).
This is a great property if you are in the south side of Monterrey, it's located right smack in the middle of a shopping center with lots of restaurants. This hotel is walking distance from ITESM and if you have a helicopter you can land on the top floor, not kidding.
Location , close to downtown The elevators don't work properly, and their card system the worst i have ever experience
The location of this hotel is wonderful. Many restaurants, bars, etc within easy walking distance. The service was not as good, check in was friendly, but when I was faced with an issue (needed to buy pesos on Good Friday) the staff was ill equipped to help me or even offer solutions. Room service was nice, but housekeeping rarely cleaned the room during our five night stay and seemed not very motivated to do a good job. Wifi was good, but you have to re-authenticate every day.
The locations was great, had shopping that you can walk to and felt very safe.
The cleanliness of the rooms, food, security, and service.
Very nice new hotel close to downtown area and major streets. Good restaurant and hotel located in a strip shopping center with several really great restaurants. Nice experience.
The hotel was a complete chaos.Getting an elevator to my floor was always an ordeal. The card key failed constantly and I could not communicate with any other family that was staying in the same hotel but on a differ floor. I had to dial front desk first.
For me the day starts with a good breakfast and their morning buffet is very good-not fancy but just a very good breakfast with a lot of choices. Beats the hell out of continental breakfasts that I usually experience when traveling. The staff at the front deck was top notch-very helpful with all my requests and questions. If you are with someone who enjoys shopping at a mall, the skyway takes you directly from the hotel to the mall and it appears to be upscale but I am not a shopper. No car needed for this and it's but a 10 minute walk over the highway. Because I speak not a word of Spanish, the front desk took care of all my taxi needs. I look forward to visiting Monterrey this December and will definately stay at this hotel again.