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We had a great Ocean view room. The friendly staff were very nice.
Everything is by the book. Not a good, fun feeling. They have the cruise crowd in which overtakes the whole resort- obnoxious. The lovely pool pictures on the website is freezing. The pools that are warm are trashy.
The facility is great and the staff is over-the-top helpful. From the check-in front desk people, to the maid service, to the wait staff throughout the facility. Had a great time and looking forward to the next time we can visit.
We came for a three day vacation, we had not had one in 4 years. Upon check in the hustled us for the all inclusive. I was on the fence, my partner said it sounded good. I really just wanted to get my behind to the beach. Gullemina made some reservations for us for breakfast and we were all set. Turns out, breakfast was not optional and it was a presentation to buy a time share. We had no idea. We lost half a day of our three day vacation to a presentation where we were chastised for not taking such a deal. We were paraded through emerald bay, the nicer resort and promised breakfast. We went PAST the gorgeous breakfast and into a dark room where we served ourselves from a stale buffet. Irritated is a mild way to put our feelings at this point. That and the room (at the older resort) was dark and dingy, the beds were full size with plaster head boards, the lighting was AWFUL and the all inclusive, if you dont want to leave the resort, which is the point, was REALLY limiting. The food in Mazatlan is AMAZING - if we didn't get the all inclusive we could've eaten some amazing things....So all in all we were disappointed. They robbed us of good food and half a day but mostly it just felt shady.