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We had a great Ocean view room. The friendly staff were very nice.
Pretty view from our beachfront room. Everything is by the book. Not a good, fun feeling. They have the cruise crowd in which overtakes the whole resort- obnoxious. The lovely pool pictures on the website is freezing. The pools that are warm are trashy.
Wifi extra $ per dsy
We prepaid eight months in advance, and at check-in was told that the hotel did not have a room for us. They moved us to a sister property that was 20 minutes away. Only to have us moved back to the original property without any explanation. I would skip this hotel and opt for an Airbnb condo with a pool next time.
Staff are really good and the location is excellent. I stayed almost 9 days in the hotel and It is one of the best hotel. The staffs helped me alot bcz i don't know spanish.
Beautiful vieuw at the beach. The cleaning service, at the hotel is very good. Hotel is near shopps,discotheak and restaurants. Swimmingpools are not clean enough. The towels are very old, they are washed to many times, should be replaced . some other maintance at the hotel is necesairy.
The staff is their biggest asset for sure. Well the loud speaker for the pool activities was a little overboard.
I loved the location of the hotel. Right on the beach and loved that 3 of the el cid hotels are on the same property so many pools to choose from. Right next to señor frogs which has open bar on Wednesday and Friday which is so fun! Very loud. Under construction?? Can hear everything.