The hotel did not honor the booking.com price quoted and, in fact, threw in significant costs per person for the "all-inclusive" plan (which is the only plan available)... They claimed the price was for two adults and two children under 6 which they claim are free.?. Our booking clearly said 6 persons yet they charged us an additional $39-108 per person, per day depending on age.
Very comfortable and relaxing vacation resort. We had teenagers and it was great knowing they were safe and there was always activities going on. The staff works hard to keep everyone accomodated.
Mellow atmosphere, very attentive staff, nice layout, good food, ocean location, entertainment, nice room. Cnn tv reception was poor or unavailable- No music downtime (or mellow music) by poolside to relax, think, snooze, or read in relative peace. Lobby computers did not interface well with aol.com. No business center available for printers to make copies---etc.
Food was exceptional for all- inclusive. Resort is run- down, and needs a lot of updating.
We took advantage of the free kayaks and paddle boards. The guy working there was excellent. The bartenders and waiters were good but a few more waiters would have been perfect. The buffets and menu restaurant food was good for the most part. There was no plug in at the computer desk. They broughtr 2 prong extension cord for a 3 prong plug which was useless.
We loved the gym facilities, tennis courts. Great breakfast spread which was included, rooms were nice and clean. Staff friendly and would deliver drinks to the beach/ poolside. Wished the beach was longer to walk (cove with little peninsulas that were rocky to cross to get to the next small cove) Didn't like the lunch restaurant/ outdoor eating options during the day.
Lack of cleanliness of rooms. On our last day they knocked on door to spray for bed bugs. Woke up with bug bites each morning not knowing from what until they came to spray. Will never stay their again because of the lack of cleanliness. Staff were fabulous.
Having to pay for WIFI
Room size and amenities. Pool area. Expensive WiFi fees.
Great hotel, great value for your money, pay no attention to the complaints of lizzards and bugs on the rooms. All hotels in the Puerto Vallarta have this 'problem' because they are so close to nature.
Arrived late, but was able to extend check out the next day before we moved on to our next destination. Clean room. Not crowded. Free WiFi in the lobby area. Nice pool area and access to the beach.
Pool area, view, size of rooms, cleanliness, beach access, noise level, excellent service Still seemed expensive, food could be better
Every single person who works at the westin was SO nice! One morning at breakfast downstairs, I had mentioned to the waiter that my boyfriend and me were loving this place but getting bit so bad by mosquitos after he asked how we were doing. When I came back from getting my breakfast at the buffet, there was mosquito repellant sitting on our table. Arnoldo (our waiter) had left it there for us to use. So nice!! Everyone there was just happy and did whatever they could to make our stay enjoyable-which it was. This place is clean and set in the most perfect location. We cannot wait to go back!!!
Upon check in we were given a different room that we had paid, After discussing several minutes , we get the room we booked in kayak website.
Room was nice and relaxing. Check in was easy. Free wifi only in lobby. Beach was not cleanest water, but most if you go to the beach usually you would leave PVR.
Staff was excellent even before I arrived, especially because my flight was delayed and wanted to ensure my room remained reserved. The manager assured I was still a guest no matter how late I arrive, and also extended my check out time! Outstanding service in my book! Renovations limited the gift shop from being opened, but that's about it.
Staff was very nice. The facilities were clean. It did not promise anything it did not deliver. The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.
The hotel was in a great location and close to downtown. The rooms were spacious and clean. Small balconies, late maid service,
Room upgraded, lovely view, good pool waiters and restaurant staff. Reception manager tried to overcharge me on room price that was agreed with Active Hotels coming up with all sorts of reasons for the overcharge - had to argue over phone and face to face at reception with me actually adding up with a calculator at front desk to show manager that he was wrong. Eventually he agreed that he was wrong but by that time I was really stressed and this spoiled by last few days- really embarassing. Hotel no atmosphere at night, no entertainment, no music, same taped music around the pool for 14 days!! Location at entrance not nice as in dirty street downtown and had to walk through more dirty streets to get to the malecon. Left same comments with hotel for future customers
The staff was absolutely phenomenal. My partner and I were celebrating our 10 year anniversary and the staff was so welcoming and helpful. We booked one of the Honeymoon Suites and was delighted with it. The jacuzzi and hammock chair on the balcony were a very pleasant surprise and we used them every night. We loved that all the rooms had a sea view and the sunsets were gorgeous! The pool was clean and kept at just the perfect temperature. We will be booking again for next year's vacation.
Beach next to the hotel. Large room. You don't need an all inclusive there is plenty of good options to eat and bats near the hotel. swiming pool was empty all the time because the beach is within the hotel. Vallarta Tours recommended, offered at the front desk.
Word "meh" would help me define the value. Price value. Price is only encouraging unnecessary inflation for the town. It needs to be cheaper.
Incredibly small room. Nothing like the booking pictures.
Great location! Staff are unfriendly and look like they hate their job from end on!
Location, service, and clean. Old furniture,
The location is really good. The rooms are clean (our maid was a delight; she worked hard and the cleanliness of the room showed it). The hotel staff is dynamite. The hotel is older and showing some signs to wear-and-tear, this is to be expected along the ocean. I would definitely stay at the Tropicana again! The restaurant and bar need some special attention! Some of the staff, in these locations, is ill-tempered and uncaring; this was in sharp contrast to the graciousness of the rest of the staff. Food choices were limited and the restaurant was not open for dinner. The Tropicana, to be a major hotel contender in P.V., needs to attend to their food and beverage departments.
For the most part, the staff was wonderful, and especially helpful and friendly were the guys supplying the pool and beach chairs and umbrellas. Also a special mention for Marcella. She does an excellent job of keeping the beach and pool areas in order, while also having a smile and being sociable. I don't want to forget our maid. She took great care of our room. Just a few things I didn't like. The internet service is not good. It's bad enough to have to go to the lobby for service, but even that was spotty. The staff in the restaurant were impatient and a little cranky at times, but I think this might be because, in my opinion, the restaurant is understaffed. Just one more thing. We have some friends that live in Puerto Vallarta, and wanted to have them up to our room to have a cocktail before we all went out to dinner. They were turned away, and think that was rediculous.
I hardly ever take the time to review places I've stayed, but I felt the need to share my opinion on this one... My fiance and I recently stayed 3 nights in the honeymoon suite, and we couldn't have been happier! The room (and the entire resort) was gorgeous, the food and drinks were great, and the staff were all sooo friendly and accommodating. It was luxury & relaxation at its finest, and we would highly recommend this resort to anyone! We are missing it already :)
Beautiful atmosphere, large room, good food. They sneakily roped us into a VERY unpleasant time share presentation and were pretty rude about it. We only stayed for 1 night so they basically soured our entire opinion of the place. You also need to take a shuttle and go through a bunch of annoying stairs or elevators just to get from your room to the main lobby.
Staff was unconditional, very friendly and respectful. The pools were clean at all times as well as the whole property. The room was always clean and well maintained Their food is really good. Must try the japanese restaurant The beach is beautiful try snorkeling in there they have very cute fish. Sometimes, the trolley took forever. And if you are planning on leaving the property early before the trolley starts operating try to walk to the lobby because when we had our excursion to marrietas islands we called for a ride to the lobby ( we were in tower 5) and they never made it. We had to walk to the lobby and then wait for a taxi in the lobby. We ended up being late to the excursion meeting time. But were lucky enough to get in to the boat.