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We loved the staff. They were very helpful and sweet. They made sure that we had everything we needed.
Bathrooms in all 3 rooms we saw were not as clean nor serviceable as travelers expect. Mold, mildew, leaking toilet and less than pristine tile around the paper holder made me want to leave! Then our room service meal was sparse, definitely not restaurant quality. Even my dog wouldn't eat it!
The hotel was top quality and we really enjoyed our stay. It was well located for our purpose and the staff was very friendly and helpful.
No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.
I really enjoyed the staff! They were super kind and funny, so kind that they generously gave me two water bottles because I was super thirsty after my dinner. The inn is cute, with a tiny pool and small fitness center. Breakfast was awesome too: bagels, danishes, waffles, coffee (25/7 actually), tea, oatmeal, yogurt, sausage patties and biscuits, cereal and fruit.
They did not have the room we had reserved- we had to accept a different room type. Was told that can happen if you don't reserve directly with the hotel. The next morning we were woke up to alarms going off and made to stand outside for 30 mins while the fire department clear the hotel because of a false alarm (something wrong with system).
The location was terrific. We were in Lexington for a wedding and there was a UK basketball game so traffic and parking were difficult. We couldn't be guaranteed a parking spot. The rooms were clean and comfortable.
The room was small and had no refrigerator. The air didn't get that cold and something in the room made my nose congested and I could not sleep. This went away almost instantly after I went outside. Also you have to pay $10 a night to park in the garage. For Hilton money shouldn't you get a parking spot? I think so. Won't be back.
We had such a fun weekend in Lexington! I loved that Campbell House was so close to downtown- it took us about 10 minutes to drive in to all the shops and bars. The lobby was beautiful, our room was perfectly adequate. The set up of the hotel is a little confusing, but upon checking in, I was given a map of the grounds so I could find my way around.
Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.