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Under reconstruction. Noisy. Windows covered in opaque plastic
Beautiful decor and hotel. Decent location if you're visiting in town for work or pleasure. Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.
Pool, managers rception We booked online and while we had a confirmation, they didn't show it. Staff called booking agency and got into a heated discussion in front of us. Told them that is not the way they (E.S.) does business, but they'll let us have a room this time. I think they would have put us in the basement if possible. At the managers reception my wife went up at 7:29 and was told that she had one minute to order instead of simply servicing the customer my wife felt like she was imposing. Brakfast the next morning was the same, it ends at 9:30 on weekdays and they were literally taking the tongs from my hands at 9:28. Pool was nice, patrons had left used towels and empty cups and bottles laying around the pool and gym area
The entire staff was exceptional. A wonderful place to stay.
We had a wonderful romantic weekend that could not have had a better atmosphere. Thank you.
Comfortable beds...and we very much like the sitting room separate from the bedroom. Restaurant food at dinner could be improved
Looked nice. Close to the interstate. My wife and I were traveling with our 1 yr old daughter for a wedding in Lexington. Our baby got sick that night so instead of trying to get her to sleep in a strange place we decided to pack up and head home. Because we were in such a rush and focused on our child, we left 3 of my wife's shirts hanging in the armoire. We called back to the hotel as soon as we realized this the next morning and were told housekeeping "did not find these items". There is no doubt where we left them. If they could not be found the next day, it's because housekeeping had taken them. It was our mistake for leaving items behind and I'm sure the hotel has a policy relieving them of responsibility for lost items, but I would expect human decency and professionalism to come before 'policy'.
Indoor out door pool Did not like a joining room , or that refrigerators are only available upon request. For three hundred bucks per night I could have done much better.
Love the setting and the staff. The bar area is very nice for socializing. The food is very good too! No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.
beautiful facility; courteous staff Internet access should be included in the price of the room; even Days Inn and Super 8 have managed to do it, you'd think Marriott could.