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We had everything we needed -- a comfortable bed to sleep in for the night at a price we liked. There was a power outage during our stay -- it made getting ready a bit difficult. It also made breakfast a little complicated -- coffee ran out, toasters didn't work, etc. The hotel is undergoing renovations, but I'd assume a generator or some form of backup would be available.
Rooms were very comfortable and breakfast was a treat. Front desk staff was extremely helpful. She let me check in early. Great location for Keeneland and U.K. football, Rupp arena, etc. Property under construction, but that happens everywhere.
This place is gross. There was a kitchen fire and it is under construction. All the workers stand by the entrances smoking and eating the weak continental breakfast. Do not take your kids unless you want them to learn how to swear. Also, was watching the news when I woke up, and the Waffle House next door was just recently robbed. Stay away.
We found the service to be good. The room was clean and parking was relatively easy. I think we lucked out in the timing. We had a very quiet stay, but the room came with ear plugs. Maybe guests should check what events are happening at Rupp Arena before booking.
good location, good linens, good on-site restaurant and bar. Need more window sound insulation, I had to change rooms after first night due to both traffic and HVAC noise that was so bad that I did not get any sleep. first room smelled like it had been smoked in. Second room was much better for traffic and no HVAC noise. Very noisy door slam sounds down the hallway and generally thin walls, could hear people in room next door sneeze and converse. My last stay at Hyatt in Cambridge, MD was far superior to this property.
The staff was very friendly. I really liked the on site restaurant. The locations was very convenient. The bathroom in my room was a little dated and dingy.
Love the setting and the staff. The bar area is very nice for socializing. The food is very good too! No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.
Indoor out door pool Did not like a joining room , or that refrigerators are only available upon request. For three hundred bucks per night I could have done much better.
beautiful facility; courteous staff Internet access should be included in the price of the room; even Days Inn and Super 8 have managed to do it, you'd think Marriott could.
Average at best. Stairs! Really! The so called continental breakfast was disappointing with what was offered. The service person was even worse. Not their fault though. Hard to run the check in counter and the breakfast room at the same time. Better to go to MacDonald's next door.
Front desk staff very nice. No wifi entire stay. Everyday the room had not been cleaned incorrectly.One day they emptied only one trash can.next day they didn't leave any wash cloths. They didn't have any ink to make any copies then they changed me $1.00 to make the copies but if they had wifi I could of printed my own copies. .
A slight musty smell in the room
We had a wonderful romantic weekend that could not have had a better atmosphere. Thank you.
The entire staff was exceptional. A wonderful place to stay.
Comfortable beds...and we very much like the sitting room separate from the bedroom. Restaurant food at dinner could be improved
We had such a fun weekend in Lexington! I loved that Campbell House was so close to downtown- it took us about 10 minutes to drive in to all the shops and bars. The lobby was beautiful, our room was perfectly adequate. The set up of the hotel is a little confusing, but upon checking in, I was given a map of the grounds so I could find my way around. My only real complaint is that the halls and elevator were really dark.
Beautiful decor and hotel. Decent location if you're visiting in town for work or pleasure. Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.
Under reconstruction. Noisy. Windows covered in opaque plastic