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Rooms were very comfortable and breakfast was a treat. Front desk staff was extremely helpful. She let me check in early. Great location for Keeneland and U.K. football, Rupp arena, etc. Property under construction, but that happens everywhere.
hotel layout Room was filthy
Place had a fire several weeks ago...that should be added to the website to properly inform potential customers.
The hotel was easy to find, and very affordable. Decent breakfast. For the cost, it was worth it. After sitting on the bed in my room, I realized that the pillow-top mattress was FLIPPED OVER (who would do that??? why???), and I was sitting on the hard under-surface. I had to take off the sheets and flip it back over (with the help of family), and re-make the bed. When I called to let the front desk know, the staff basically said "sorry, I have no idea why that would be" and didn't offer any other platitudes. It was all very, very strange. Either someone in housekeeping is completely clueless about mattresses, or they just don't care. A guest shouldn't have to re-make the bed after arriving to a fresh hotel room.
Polite and helpful staff, clean and quiet room. Excellent choice for a low-budget room. Our bathroom door did not fit its frame and could not be closed.
Was too much noise near pool hall in restaurant. Other than that, ok..
Not really a lot to like about this place. Worst hotel experience of my life. I entered my room to find a prescription pill laying in the middle of the floor, a bathroom garbage can that had not been emptied, and a dirty stained duvee. I decide to venture to the pool and the pool itself was not bad. The locker / restroom was another story. There was mold everywhere, it looked like the roof has been leaking for a long time. It was dis colored and looked like it was about to fall in. Leaving the pool area through the courtyard I found that none of the outside doors to enter back into the main part of the hotel were open or in working order. I nearly froze walking all the way around the hotel. 4 doors and none of them were in working order. I was on the first floor which was supposed to be a no smoking floor but the entire thing smelled like an ashtray. The TV channel guide had about 40 channels listed. 8 worked (sometimes). All in all it was a horrible experience. I will not ever stay at a Ramada again, nor will I recommend them to any business acquaintances.
Building looks up to date and nice. Breakfast was good and crew was nice. It is a good place that just needs a bit more attention to detail. The bathroom needed a bit more attention when cleaning. It was very crusty behind the faucet on the sink and around the tub caulking. The sheets and pillowcases looked like they had not been changed. Surely they were, but it could be that the sheets had lipstick spots that didn't come out in the wash. I think they just need to look at what they are doing a little better.
This place is gross. There was a kitchen fire and it is under construction. All the workers stand by the entrances smoking and eating the weak continental breakfast. Do not take your kids unless you want them to learn how to swear. Also, was watching the news when I woke up, and the Waffle House next door was just recently robbed. Stay away.
Clean rooms but very slow WiFi. Not good for streaming or fast browsing. Need to increase speed immediately or don't stay if you need to save money on phone charges.
Comfortable bed Informed by email my last day that amenities were closed and 150 deposit put on card many rude employees good weekend breakfast but week day very stripped
This is a perfect location if you need a clean and comfortable place while passing through. The pillows were crummy.
Beautiful decor and hotel. Decent location if you're visiting in town for work or pleasure. Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.
We had such a fun weekend in Lexington! I loved that Campbell House was so close to downtown- it took us about 10 minutes to drive in to all the shops and bars. The lobby was beautiful, our room was perfectly adequate. The set up of the hotel is a little confusing, but upon checking in, I was given a map of the grounds so I could find my way around. My only real complaint is that the halls and elevator were really dark.
Under reconstruction. Noisy. Windows covered in opaque plastic
Love the setting and the staff. The bar area is very nice for socializing. The food is very good too! No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.
Indoor out door pool Did not like a joining room , or that refrigerators are only available upon request. For three hundred bucks per night I could have done much better.
beautiful facility; courteous staff Internet access should be included in the price of the room; even Days Inn and Super 8 have managed to do it, you'd think Marriott could.
Very nice decoration
We found the service to be good. The room was clean and parking was relatively easy. I think we lucked out in the timing. We had a very quiet stay, but the room came with ear plugs. Maybe guests should check what events are happening at Rupp Arena before booking.
The location was great, the rooms were comfortable. The staff was accommadating when I called requesting to check in early. The room could have been a bit cleaner. I saw floss on the floor between the bathroom and the room which was not from me. It is nice being in the city center but it is also very loud, they do offer ear plugs though. Lots of sirens in the city.
The staff was very friendly. I really liked the on site restaurant. The locations was very convenient. The bathroom in my room was a little dated and dingy.
We liked everything about our stay, from the comfortable room to the gorgeous pool. We would stay here again in a heartbeat.
good location, good linens, good on-site restaurant and bar. Need more window sound insulation, I had to change rooms after first night due to both traffic and HVAC noise that was so bad that I did not get any sleep. first room smelled like it had been smoked in. Second room was much better for traffic and no HVAC noise. Very noisy door slam sounds down the hallway and generally thin walls, could hear people in room next door sneeze and converse. My last stay at Hyatt in Cambridge, MD was far superior to this property.
We had a wonderful romantic weekend that could not have had a better atmosphere. Thank you.
Comfortable beds...and we very much like the sitting room separate from the bedroom. Restaurant food at dinner could be improved
The entire staff was exceptional. A wonderful place to stay.
Pool, managers rception We booked online and while we had a confirmation, they didn't show it. Staff called booking agency and got into a heated discussion in front of us. Told them that is not the way they (E.S.) does business, but they'll let us have a room this time. I think they would have put us in the basement if possible. At the managers reception my wife went up at 7:29 and was told that she had one minute to order instead of simply servicing the customer my wife felt like she was imposing. Brakfast the next morning was the same, it ends at 9:30 on weekdays and they were literally taking the tongs from my hands at 9:28. Pool was nice, patrons had left used towels and empty cups and bottles laying around the pool and gym area
breakfast, complimentary drinks, beautiful, kind staff, romantic, good location, quiet
Looked nice. Close to the interstate. My wife and I were traveling with our 1 yr old daughter for a wedding in Lexington. Our baby got sick that night so instead of trying to get her to sleep in a strange place we decided to pack up and head home. Because we were in such a rush and focused on our child, we left 3 of my wife's shirts hanging in the armoire. We called back to the hotel as soon as we realized this the next morning and were told housekeeping "did not find these items". There is no doubt where we left them. If they could not be found the next day, it's because housekeeping had taken them. It was our mistake for leaving items behind and I'm sure the hotel has a policy relieving them of responsibility for lost items, but I would expect human decency and professionalism to come before 'policy'.