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This is a perfect location if you need a clean and comfortable place while passing through. The pillows were crummy.
The hotel was easy to find, and very affordable. Decent breakfast. For the cost, it was worth it. After sitting on the bed in my room, I realized that the pillow-top mattress was FLIPPED OVER (who would do that??? why???), and I was sitting on the hard under-surface. I had to take off the sheets and flip it back over (with the help of family), and re-make the bed. When I called to let the front desk know, the staff basically said "sorry, I have no idea why that would be" and didn't offer any other platitudes. It was all very, very strange. Either someone in housekeeping is completely clueless about mattresses, or they just don't care. A guest shouldn't have to re-make the bed after arriving to a fresh hotel room.
Building looks up to date and nice. Breakfast was good and crew was nice. It is a good place that just needs a bit more attention to detail. The bathroom needed a bit more attention when cleaning. It was very crusty behind the faucet on the sink and around the tub caulking. The sheets and pillowcases looked like they had not been changed. Surely they were, but it could be that the sheets had lipstick spots that didn't come out in the wash. I think they just need to look at what they are doing a little better.
Love the setting and the staff. The bar area is very nice for socializing. The food is very good too! No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.
beautiful facility; courteous staff Internet access should be included in the price of the room; even Days Inn and Super 8 have managed to do it, you'd think Marriott could.
Indoor out door pool Did not like a joining room , or that refrigerators are only available upon request. For three hundred bucks per night I could have done much better.
The staff was very friendly. I really liked the on site restaurant. The locations was very convenient. The bathroom in my room was a little dated and dingy.
The location was great, the rooms were comfortable. The staff was accommadating when I called requesting to check in early. The room could have been a bit cleaner. I saw floss on the floor between the bathroom and the room which was not from me. It is nice being in the city center but it is also very loud, they do offer ear plugs though. Lots of sirens in the city.
We liked everything about our stay, from the comfortable room to the gorgeous pool. We would stay here again in a heartbeat.
Nearly everything. The hotel is cute, cozy, and the staff are very nice. The rooms are GREAT, with everything we could want and laid out very well. The value for the money far exceeded our expectations and we will stay here again when we return to the area, as well as recommend it to others. We didn't stay on the 2nd floor, but it seems that lack of an elevator could be a problem for some. A larger coffee bar would also be nice for such a cute place, and a better waffle maker for breakfast.
Staff was great and very helpful. Rooms were more than adequate. Breakfast was a little lacking but it was free so it fulfilled the what it promoted.
Clean and updated facility. Very friendly customer service. Good breakfast. Quiet. Great location near interstate. No elevator.
Under reconstruction. Noisy. Windows covered in opaque plastic
We had such a fun weekend in Lexington! I loved that Campbell House was so close to downtown- it took us about 10 minutes to drive in to all the shops and bars. The lobby was beautiful, our room was perfectly adequate. The set up of the hotel is a little confusing, but upon checking in, I was given a map of the grounds so I could find my way around. My only real complaint is that the halls and elevator were really dark.
Beautiful decor and hotel. Decent location if you're visiting in town for work or pleasure. Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.