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It's comfortable and in a great location in heart of Louisville.
The bed was so uncomfortable and the sheets were like sandpaper. The room was dark and lighting was poor and the place needed updating badly.
This is a awesome hotel in a great location. Staff at the desk were exceptionally friendly and helpful. The room was decorated in a very modern style. There was a 65 inch TV in the room. The hotel also has a restaurant and bar. I ate 3 meals there and the fool was good and preparation was excellent. I would not hesitate to stay there again.,
I did morn like the fact that when housekeeping knocked on the door at 9:30 am to try and service the room and told them no thank you, After telling them no they proceeded to try and enter the room at 10:30 am. This time I had the catch latch on the door that stopped them. I will not ever stay at another Hyatt again. Poor painting throught hotel.
Gorgeous and historical!
For the price of the hotel the room’s cleanliness could be improved upon. I found a hair in the bed and when asking the hotel staff to change the sheets they indicated it wa my own. It was not until I mentioned the different color and consistency that they sent someone up. The person they sent clearly had never made a bed before. Also the decor seems outdated teetering on the edge of almost eu Ned down.
The staff was very helpful and friendly. The room was clean and comfortable.
Need to have free Internet. It's 2015
Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us.
I was kept up all night by the steam heat valves. There seems to be a pattern in reviews that if you are in a room ending in 26, this is the case. When I went to the front desk, they seemed to know and just gave me another room. This is obscene. Nobody should be assigned rooms that they know will keep you up all night. Additionally, the construction in the lobby and changing of locks make the overall experience a pain. Add to that the insect in my room and the running toilet and I'm not happy. They did address all these things, but that was really not enough.