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A nice hotel especially for its location. Breakfast wasn't anything special. Mainly just bagels and oatmeal. I did see ants crawling on the wall once.
It's within walking distance of most things you might like to see in Louisville. We paid up-front for our reservation so we were committed to staying here. When we arrived, we were informed that we had to pay an extra $5.00 for parking. The mgr collected the money but did not give a receipt. This was in the off season. The hotel was less than half full. We just feel that we were robbed of $5.00. The only good part is they didn't use a gun during the robbery.
The location was very close to 4th street live and was walking distance to most attractions downtown. The toilets leaked around the bottom and almost flooded the bathroom
Rooms were updated and nicer than I thought they would be
It's close to 4th st Didn't feel safe at night, do not walk around at night. Just take a cab or drive.
It was all that you expect from a econo lodge, friendly staff, clean rooms and right in the heart of the city, the only downfall is the breakfast, however it's the se at all of these hotels. Two types of raisin bran and some different bread products. That being said I recommend this hotel to all. Thanks econolodge Louisville for a good nights stay at a good price.
No refrigerator or microwave in room was inconvenient.
Location was great, hotel was gorgeous, large comfortable rooms. Very slow, inattentive service in English Grill; slow service and poor food quality in the Lobby Bar.
Staff is nice and does its best to be helpful Hotel is badly in need of a refresh. My room was tired, carpet had stains. Quality is really variable.
Wonderful lobby bar and a beautiful old grand hotel. My new go to for Louisville Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous
The architecture Being charged for parking
Perfect atmosphere with tremendous service. Really hated to leave.
Our stay at the Brown Hotel was exceptional. Great location to all attractions and site seeing. The hotel was very nice, clean, and spacious. The staff was very friendly and helpful. Overall we were very pleased with our stay at the Brown. Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.
Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.
Beautiful atmosphere, excellent staff. The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.
need more updates with carpeting - or better cleaning service
Our experience overall was great...but I don't feel it was anything over the top for the type of property that it is and rate that we paid per night. The location was good...and many of the staff members were very hospitable and kind.. James in in-house reservations was wonderful, as I called to reconfirm our reservation, note our preferences and that it was Anniversary and he blocked us accordingly. Evan and Amanda were truly welcoming at check-in. Colin our Bellman/Valet was very personable and always gave great recommendations. Shamaya in housekeeping was so very friendly and welcoming...always offering us chocolates which was a sweet touch!! There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.
The staff was superb. Service was impeccable. The facilities were very clean. The beds were comfortable. We enjoyed every aspect of the Brown Hotel. A hot brown for breakfast at the J. Graham's Cafe was the perfect ending to our stay. Loved it! The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.
Comfy bed Room smelled musty
Staff The basic rooms
Stayed the night for an event at yum center. It was very. Ice to have access to event from hotel skywalk I like a softer mattress. But it didn't really effect my slumber lol.
The hotel was very nice and the staff even nicer. It's location and views are great. Downtown Louisville has an eclectic selection of restaurants and bars as well as different museums within easy walking distance if you choose to explore. If not, there are several bars and eating places there at the hotel. We parked the car when we got there and only had to get back in it once when we went to Churchill Downs. We will stay again if our travels take us back to Louisville. The prices for some of the casual food places was too high. $2.65 for a large coffee at the walk up Thelma's and $16 per person at the Magnolia Cafe for an ordinary breakfast buffet is a bit much.
The hotel was in a great location Everytime I asked someone working there a question, they either didn't know or wouldn't help.
Good location. Greatly in need of many updates. Extremely outdated property.
Our suite was very nice. Bedding and bathroom were both very clean and fresh.View was great - we could see the city and the river from our vantage point. The room had a nice bar area with refrigerator, however we had to ask for extra glasses. There was a stain on one of the chairs, a light bulb was out, and we only had one drinking glass in room. However, they replaced the light bulb promptly and brought us extra glasses when we asked.
I love the Galt House hotel in general. Being from Lousiville, is is nearly iconic. The location overlooking the waterfront and the river is amazing. The beds, super comfortable and we really enjoy the Restaourant, Rivue, for a romantic dinner. The hotel is dated, has a dirty appearance in parts and when we stayed, there was an almost mildew like smell on the floor. Staff are average at best relative touchstones service. 2 examples, upon check in there was a line of at least 20 people. There were 5 staff checking in people. While I was waiting and finally reached the front of the line, one desk attendant finished up and I anticipated being called over. Instead, he proceeded to "flirt," with a young lady who was being checked in by the attendant next to him, asking if she was here for business or pleasure. WHen she informed him she was there with a bachelorette party he proceeded to give her all sorts of advice about where to go, etc. Not saying THAT is necessarily poor service, but, the attendant checking in the young lady could have provided that service, while he moved on to the next guest in line. Instead I waited for the NEXT person to finish and call me over. Second example, I went to the car to retrieve an item and my wife had asked me to track down a bottle of water on my way back. We were in the Rivue tower and I stopped at the desk by the elevators to ask about a bottle of water and where I could get one. The attendant at the desk was attempting to do something with her phone, be ever acknowledged me when I approached. I then stated, "excuse me," in a normal tone and the attendant never responded. I repeated, "excuse me," a second time , but a bit louder in case, perhaps she did nothear me. Again, no response. So a third time I announced myself, this time a little louder, perhaps a bit irritated. Finally she acknowledged me, without making eye contact, simply stating, "can I help you?" While continue to look down and "fiddle," with her phone. I asked my question she simply replied? "What floor are you on?" I told her, she replied, "vending machine is your best bet." Never once looked up.
It was a beautiful hotel at a great location! Loves of things for guests, the pool, gym, and if you want to eat there they had great options. It was a safe area and the view was amazing! We were close to a lot of fun downtown things and we felt comfortable leaving a car parked in the garage. My family had never been to Louisville ever and the location of the hotel was easy to find but it was a very confusing check in process for us! There was so much going on and so many people on a very small area it was very congested! Also when we booked I looked for "Free Parking" hotels and tgis one came up so I assumed parking would be free and it wasn't.
We will not be staying at your hotel again. On Saturday, August 6, 2016 we traveled to Louisville to exchange our granddaughter with her mother. When we arrived, there was nowhere to park, so we had to park in the parking garage, which we had to pay for. My husband went to check in while I was left to entertain our granddaughter. He informed me there was a line, of people, out the door, waiting to check in and would be approximately two hours before he would be able to check in. After 45 minutes, I asked my husband how much longer did he anticipate the wait will be. He told me the line was still very long, no employee had bothered to inform the guests of what the problem was or why it was taking so long and he estimated it would be at least another 45 minutes or longer before it would be his turn. At that point, I called the Galt House reservations and requested to cancel our reservation. I was told there was no way I could cancel and get and not be charged as the reservation was for that day. When I explained how long my husband had been waiting to check in, and how much longer he would have to wait, while I was trying to keep a child calm, the attitude was "Oh well, too bad" there's nothing I can do for you. At that point, I contacted my husband and told him to get out of line, we were leaving, we would find another hotel, which we did. I will now be charged for two hotels because of the inefficiency and obvious lack of respect for guests. This is not the only hotel in that town, and I’m sure there were others who left that ridiculous situation and were willing to pay the price of checking in to a hotel where there wasn’t a two hour wait. Because of your inefficiency, you lost nothing - we lost the cost of an unused hotel room and parking fee! Mary
That you could walk inside with the skywalks, it rained the whole time we were there. No complimentary breakfast. Then the Magnolia advertises breakfast buffet, but there was not one and a VERY limited breakfast menu. None of the restaurants were really kid friendly except for Thelma's Deli which is overpriced.
It was within walking distance to all the major attractions. The AC units in the room were extremely loud, sounded like a percussion band coming through our room each time it turned on. Also, the walls aren't very think and can hear every word your neighbors speak.
The rate was the only really good part about this hotel. Our two rooms both had very odd, strong smells. The pools were nice but there were issues with their rules being enforced.
Location worked for us, close to everything we needed. Older décor in common areas and rooms. Low quality linens and toiletries
The room smellled very bad, my wife could not sleep during the night and could not eat breakfast the next morning. One of the worst experiences we have had traveling. I am glad it was only a nights stay.
Convenient near the freeway for on the way travelers. It doesn't have elevators to go to the upper level. It becomes complicated to carry luggage. We requested a room change because the one we got had a strong mildew odor.
The staff was absolutely amazing! Pools were great as well as the rooms! Me and my kiddos will definitely be back!
Breath of fresh air after being on the road in several states and paying much more for much less. Clean inviting room. Was so tired and just wanted to sleep. The young man at front desk was very accommodating when we discovered we couldn't pull the rack with our luggage down 3 steps and gave us another room. Couldn't stay longer!!
We requested a fridge when we made the reservations, front desk told us to call ahead the day of, so we did just that. Called the day of and they said it will be in n the room. We checked in and again asked about the fridge, they didn't have it set up yet and said they would do so, well that was at 3pm, it didn't get to the rm until 11pm. I called down a few times to check and was told the maintenance man was busy and I have to wait! Tried to explain to them that I had medicine that needed to be refrigerated and that I was trying not to be a pain. Didn't matter, the front desk was very short and rude with me.
It was conveniently located. The room had a very strong air freshener smell, which made me wonder what they were trying to cover up...
Clean Fire alarm system wasn't checked and started beeping sound all night
Location to mall It is very old, needs renovation really bad. Hallway not air conditioned. Bathroom very small.
I've stayed here many times before but feel like this was the worst yet. We typically stay here because the location is great but I may have to find something else in the future. The staff is great though. They're very friendly. My room smelled musty as soon as I walked in. I thought by turning the A/C on would help but it didn't. All weekend it was musty. The A/C in this room didn't get the room cool even though I had it on the coolest setting. The hairdryer broke, which was no big deal since they replaced It immediately. The plumbing in the shower needs to be repaired as water was coming out of a hole towards the base of the faucet. There were cracks in the tile and the toilet was so low I felt I was sitting on the ground. Their Continental breakfast had no variety. Only bagels, cereal, mini muffins, bread, biscuits and gravy and awful tasting hard boiled eggs. If you're on a gluten-free diet, beware. Oh they did have a couple pieces of fruit. I did enjoy the coffee! Hope this review helps others make a good decision.
We liked the location, close to everything that we did in Louisville. Nice pools indoor and outdoor. Friendly staff that gave great restaurant recommendations. A bit older, but they are doing renovations. Not many choices for hot breakfast and the breakfast room was a bit crowded later in the morning. No refrigerator in the rooms.
Location was pretty good, and the hotel was among the cheapest I could find. Belgian Waffles at breakfast were an unexpected plus. Beds were uncomfortable, motel-type layout is always annoying, bugs everywhere, both the door to our room and the bathroom door were hung incorrectly, such that the main door let in light and bugs, and the bathroom door wouldn't stay closed without being held.
Got stuck in the bathroom, couldnt open the door from inside
Location was close enough to where we wanted to be and far enough away from all the traffic Outdoor pool so it was too cold to go swimming
All gates to pool were locked and no posting as to why. The continental breakfast was the most minimum you could do (not a good value). Otherwise stay was good but definitely more on a utilitarian level.
Location Outdoor pool
Super close to downtown, with just using a back road (River Road) and then freeway exits in and out. Good quality hotel if you just need a night or two. Clean and staff were nice. Not much, bad was a little hard but other than that, everything was great.
Stay was very nice, price was great! No protein items with included breakfast, no spa.
The staff and location were great Most uncomfortable beds ever.
This is an older drive up hotel that is well maintained. The rooms have been updated and are nice. The bed was comfortable and the pillows were great. The bathroom had new tile and was clean. The pool area is nice and large with a lot of deck space. The breakfast has a variety of food and the coffee was great. The location by the river and Champions Park was convenient to a variety of places to see. The hotel is close to Clifton which has a great Main Street with local restaurants and ice cream. The outside of the building needs to be updated but is clean. The hotel shows wear of years of guests not treating things right but it is cleaned up.
the outside halls need updated, you can tell that it used to be enclosed, but not any longer.
Ideal location. Should have a free breakfast option.
If you're only staying for one night this hotel is a must. It is right downtown and close to everything. The beds are comfortable and room was huge. They had an open balcony so we got upgraded to that room. Short walk to the river or Louisville slugger museum or take the trolly to 4th Street Live! A little expensive but if only staying one night and want to see as much Louisville as possible this hotel is a must.