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Loved the beach and location. Also most of the staff were very nice and helpful. Showers were huge and very nice. Taxis from the airport cost like $40 but should cost maybe $20. Ocean view=barely if any ocean view. Food mostly verrry mediocre/gross. Rooms very uncomfortable. Plastic over matress makes you sweat. No wifi in the rooms. Just when your outside. Other all inclusives ive been to have ppl bring you drinks. Here you had to keep getting up to get them.
staff was very friendly,food was ok,room was very clean and good for mexico.
I liked the attention, cause first when i arrived they gave me a room where the a/c was not working ok! but they immediately changed me the room without any problem! I think they should have a little more food variety, but ok!
Good tourist class hotel with friendly staff. Clean public spaces and rooms. Food is the only dissapointment; but many good restaurant choices across the street in the plazas. Room maintenance issue was quickly resolved. Been there five years in a row and keep going back.
I would recommend this hotel. People are very pleasent. It was peaceful, great for just relaxing.
The hotel was very nosiey, dirty elevators and the food was vengeful. Especially the 'kosher' turkey/bacon. The room had a nice view, and was cleaned well. Typical problems at checkout with extra charges.
very nice staff and a perfect location room maintenance could be a bit better, at my room the bathroom was a bit worn.
We got a really good deal at the Krystal so it was worth the money. The view was excellent from the balcony. The pool was nice. Very clean. Staff was friendly. Excellent location close to restaurants and shopping. Beware of items being charged to your credit card. Keep receipts. Air conditioner and toilet leaked a bit but no big deal. Food and drinks at the hotel a little high. Beach was a little rough but clean.
This is a very warm and friendly hotel, with excellent location and facilities.
My wife and I stayed here for 5 nights in April '09. It was too pricy for us by my wife works for an airline and we got 50% off. Brand new hotel. Beautiful, oustanding service. Each room has it's own plunge pool. Very private. On a cliff. No swimming beach but they will give you bikes to ride down the hill to a public beach. Otherwise a 5 minute cab ride to Ixtapa or 30 minutes to Zihuatanejo. We stayed just before the swine flu epidemic made news. Of the 59 rooms only about 10 were full when we were there. Had the whole place to ourselves. The economy was really hurting the tourism there. Every night there was a small bucket of Coronas and chips and salsa in the room as a warm up for dinner. Staff would do anything to make your stay the best it could be. Beware you will be charged 10% gratutiy and another 18% taxes on top of the room rate. I assume this is common in Mexico at 5-star hotels. Two very nice negative edge pools on the property as well as a fitness center. We would definit...