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Take this hotel off your list especially if you might need any assistance from the Bell Staff or Valet. Experienced non-existing service on last 2 visits. Staff not busy and chapping with each other but don't expect them to even offer to help with any luggage or items you are carrying in or out. Not what I thought was standard for Hyatt but I now know different.
We liked the location. It was nice to be able to be right downtown. First the pool was closed for re modeling. Why would you close the pool during the middle of summer? We were hoping to at least have a refrigerator in the room. Having to pay full price for parking during the weekends was shady since I could've parked a couple of blocks down the road and paid $2. I told the valet I didn't want to continue my valet parking after 1 night and they charged me for all 4 nights. The king size bed was uncomfortable and didn't have a fitted sheet so every night we had to get up and fix the bed so we weren't laying directly on mattress.
The breakfast was dope, the beds were great, employees are some of the best. Rooms don't have have refrigerators for some reason and the ac hardly worked.
The comfortable bed and pillows were memorable, as were the location, funky vibe, pet accessibility and pet amenities, workout facility, view and lounge with entertainment on the weekendsâ€¦ I've stayed here before and always love my experience. We loved it all.
The front desk clerk was extremely helpful and energetic. The check out clerk was pleasant as well. The window coverings were stuck in the up position. there was no cord or remote(?) to bring them down at night. The City lights were a disturbance while trying to fall asleep.
Great location in beautiful and fun Greenville! Convenient parking, friendly staff and good value Sliding doors in bath and closet are noisy- but that is not too big of a deal.
Loved the layout and very spacious with everything we needed. Brought the dog and it was perfect. Great value! Bed could have been a little more comfortable.
VERY nice room (especially for the price we paid). The staff was courteous, the free breakfast was very nice. And, most importantly, the bed was extremely comfortable! The hot water in the shower was scalding hot. Fortunately, I checked it before jumping in. That's a minor complaint on an otherwise excellent stay.
Second time staying at this location. I enjoy the fact that the hotel was just seconds away from the highway which made it really convenient to get downtown. The free breakfast was nice. I love that the TV plays ocean/rainforest sounds so I can relax at night. The parking is a little bit of an issue. If you don't get there before to late then you are finding yourself hiking to the nearest entrance. I did have an issue with my key this time. I had to hike to the rear entrance and it did not work. Then to the entrance and it still did not work. So I had to literally almost circle the hotel to use the front entrance and wait to be buzzed in. Staff resolved issue quickly. The breakfast is nice but not a lot to choose from except carbs.
Clean, comfortable, Free wifi. Has an outdoor pool but didnt get to use it. Breakfast could have been better. I would prefer if they reduce the price and not provide breakfast.
The location was good. An easy drive to downtown. Our room had an adjoining door to the room next to us. The people in that room had their tv on loud all night long. The room also smelled when we got there. The combination of these 2 caused a bad night's sleep.