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Staff was friendly. Beds were comfortable. The waterpark was a great addition for the stay. And only $3 per person was fantastic. Great value for the stay!
Everything was horrible from the moment of check in. I was overcharged by $160, which for a 2 night stay was only supposed to be $167 originally from booking.com. The total was $384 that I was charged for those 2 nights. After I thought about it, I spoke to the manager who checked me in and he said he didn't know why he charged me that much. The pet fee was understandable but not the other charges. I thought he would fix this like we discussed, which included a partial refund and extending the stay by an additional night. However, on the added day Housekeeping knocked on my door 4 times then called security to have me removed. I walked over to the office to have them fix this again. I ended up having to pay another $84 on my card because the manager did not fix the issue or process my additional day properly. In the system he put me in a different room, which was not told to me or show up on the housekeeping reservation list. I hated the experience and will never go back not do I recommend this place for anyone.
Good right on the beach good pool and play area for kids. Rooms were clean.
Room was filthy upon arrival run down. Front desk sent maids in to clean and had to argue with them to change nasty dirty sheets with stains. They had to clean kitchen and living room food was left stuck to the furniture coach was deplorable. Dishes were put away with food on them just nasty. I would not recommend this establishment to my enemy.
The staff went the extra mile for our comfort. Very helpful and congenial.
Lumpy beds, warm water for tea in lobby at mid day.
Convenience, location business center and staff
The service was poor from day 1 till I got home and is still poor. Day 1 - dirt or something around the toilet and tissue roll was broke. Fan above stove broke. broken knife in drawer. gave knife to lady who cleans rooms says not my job. day 2 - Called about fan - still no knife returned -no one showed to fix fan- elevator stopped working, stuck on 3rd floor day 3 - called again about fan and knife - no one cleaned room called for towels twice had to go get towels from main desk. got knife around 4pm day 4 - no one cleaned room again, called about fan, now someone shows late that day. day 5 check out, daughter left phone, called at 2 spoke to a fairly rude female, who showed no concern with taking my name or number and said some might call me tomorrow. called back at 6:30 and spoke to a very rude female who tried to hang up after saying the cleaning people went home at 4. I told here I called over 4 hours ago, she looked it up and said they found it but the lost and found person is gone and want be back till Wednesday and there is nothing that anyone can do. So I am still waiting to get my babies phone back.
Lack of hot water in shower