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Had very good dinner restaurants. The beach in front of the hotel is amazing clear waters wonderful for snorkeling. Even got to bring out the kayaks.
Disorganized management. The restaurants have a very disorganized way to arrange reservations. The reservations are scheduled to a specific time and customers are guided to their tables 10 to 20 minutes later. The buffet is always full because the staff doesn't know how to manage the sitting of guests. There is always a long line at the host section. In addition, when going to the Italian restaurant we had to wait 40 minutes to get our food served on the table. This is unacceptable.
-Once you tip the staff, service quality is top notch -If you make friends with any of the servers, they will help you get special meals that aren't on any menus -Alcohol quality was good -If you're into all inclusives, this one is about as good as they come
The deceptive photos of the hotel were 40 years old. It is severely Outdated. Rooms were in need of a complete refurbishment since NONE of the room's features, furniture or fixtures matched ANY of the deceptively old photos. Our Room -- 1410 -- shown as the corner room on the ground floor swim-up lazy river pool -- was SO freaking loud as it's next to the main walkway NOT shown where all of the outdoor equipment, bar goods, pool towels are taken early every morning. The Room Doors have NO Sound insulation; all of the noise of EVERY person or cart coming by goes straight under your front door. There are NO Soft closing front doors, so EVERY DOOR SLAMS SHUT. The room air conditioning WOULDN'T STAY ON. 3 of 4 days I had to call for service, and it still didn't work. MOSQUITOS & FLYS in the room at night kept us under attack in bed EVERY NIGHT. Unlimited-Luxury is more than just a phrase, and NOTHING LUXURY applied to this property. There simply was NO luxury anything. And NO OCEAN VIEWS from my Swim-up Preferred Suite. THE ONLY rooms to consider a Swim-Up Suites; all other room types are just not worth it.