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We had stayed there previously and returned based on the all-inclusive package, beautiful pools and beach, combined with adjacent scuba facilities. Cozumel has some of most beautiful reefs in the world and it also offers easy access to the mainland to explore Mayan ruins and the local "cenotes". Again, our family had a fantastic vacation. Meals for standard dining buffet style were always good, but not exceeding expectations. It was difficult to schedule dinner reservations at the three special restaurants they offer. In some areas cleanliness of the grounds could be improved. The only other negative aspect, was the bars do not open until 10:00 am - difficult to get a Christmas morning bloody mary.
the grounds are nice very nice, pools clean, beach is clean the rooms are small but they work just fine. the food sucked, the hot food is cold and the cold food is room temp. they seem to be trying with what they have, i would gess the management needs to step it up with the kitchen budget. we did the dive experience, soooo, i thought the rooms were going to be upgraded, no, just a towel bar to hang a few things on. with the UDE you have access to a special room that has food and bev. nice touch. we did dive a few time with Prodive, the staff are really cool.
Friendly staff Disorganized management. The restaurants have a very disorganized way to arrange reservations. The reservations are scheduled to a specific time and customers are guided to their tables 10 to 20 minutes later. The buffet is always full because the staff doesn't know how to manage the sitting of guests. There is always a long line at the host section. In addition, when going to the Italian restaurant we had to wait 40 minutes to get our food served on the table. This is unacceptable.
-Once you tip the staff, service quality is top notch -If you make friends with any of the servers, they will help you get special meals that aren't on any menus -Alcohol quality was good -If you're into all inclusives, this one is about as good as they come -Any activity you would want to do is riddled with upcharges, it felt a lot like Vegas in that way. -Anything you have to pay for is far more expensive than can be justified. Things like plastic flip-flops made in Mexico are priced in the $500+Mxn range. -You miss out on the authentic Mexican experience staying on the resort, but you waste a disproportionate amount of money by not eating and drinking your fill at the included restaurants.
It is a very nice resort. I loved the all inclusive meals and drinks. It was so nice being able to go out to the pool any time of day or night. It was so relaxing and they had some fun events planned but lots of downtime and quiet too. The room was peaceful, extremely clean and well maintained... and I loved my balcony with the hammock on it. The water slides and swim up bars were fun. Room service all day and all night was nice. On more than one night, the crowded bar had no DJ until after the kids resort next door was done. They had his equipment out on an empty beach playing music to no one while everyone was upstairs ready for fun... but we had to wait for him to finish playing music for the kids. The songs that eventually were played was pretty boring... Macarena, The Wobble, Cupid Shuffle... its like they had a playlist of favorite group dance songs from long ago on remix and no real good music. It was played at every event, each day, multiple locations. We asked for special requests songs a few times and were denied. The food was unlimited... but no one was ever really happy with the taste or portions. It was either really low quality with too much... or really good and only a couple bites.
Everyone is beyond nice Nothing
Intercontinental- Presidente is a nice fading upscale hotel - after check-in we were IMMEDIATELY directed to a desk to sign up for sales pitch to their vacation club in exchange for breakfast and a 24 hour car rental. The ''club'' gives you a room triple the size and double the ammenities (two sinks, bathtub, sofas & chairs) of non-club members who pay triple the price for a VERY average room. We didn't know that the free breakfast included the company of the salesman. The ''club'' category room is very nice, but was not available for us as non-club members even though there were several available. The room we paid quite handsomely for was not adequate for three people. Staff is very friendly, english comprehension is marginal. Food is delicious. Plastic bar glasses observed simply being rinsed off and reused. Beach lovely. My son & husband obtained their scuba certification right on site. Seems to be a fun family place with lots of little children. Older children kept us up several ni...
From the welcome we received when we arrived to the hospitality each day we were impressed! We felt like we had the entire place to ourselves. They even had books by each pool to read. The food was delicious, the view was even better!! We had always stayed at an all-inclusive resort, so this was a change for us. We expected to spend a fortune on food and drinks, but were pleasantly suprised that we got what we paid for. The most relaxing resort we have ever been to,..and we travel a lot. The only thing we missed at this resort was entertainment in the evening, it was DEAD!
We first came here 20 years ago, now we come every year because it is quiet, professions services, wonderful beach, and great food right on the stie. There are 2 restaurants so we can take our pick. The beach and pool offer a great place to relax. It is a little pricey but we recommend this place to all of our friends.