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It's location is the best. It was close to everything. I felt very safe. The staff was very friendly. Very inexpensive. Great value for my money. Very few amenities. I had to open the window because the AC was not turned on. But it was great for the price.
Nothing, bad service. Nothing, bad service.
That it was close to the consulate Everything staff was rude, they had bed bugs.Staff wanted to hook up with customers there when they traveled alone. 6/6/15
This was false advertised as being in America and I didn't stay there because I had to rebook a hotel that was in AMERICA. I want my money back. It's not in El Paso which is what I typed in. Beware.
excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean. the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos
Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff) The gardens and pool are beautiful, clean, and family friendly. Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom. The staff was courteous but not as friendly as I would expect, I have previously stayed in Hotel Maria Bonita and the staff there was much friendlier, no matter where we turned all the staff would say hello and asked if they could be of assistance. In Lucerna we had to ask for any help, some of the staff didn't even acknowledge our presence.
Very unclean, beds very uncomfortable, no hot water, beds were stinking and not clean with some ugly liquid spoiled over the sheds. This is my last time I will visit this hotel.
The staff was very friendly and helpful. The facility was very nice and comfortable. Safe parking lot as well and safe property. Access to the hotel is a little difficult as the streets to cross are very high traffic areas without proper signals or traffic control.
It's close to the consulado In internet show a picture of the room and we you're see the room is smaller that's disapointed
I have to travel to Juarez Mexico for business purposes.I stayed for 9 days and the service was excellent staff and people there are very nice. They have delicious breakfast which is included. Most of the customers where there for similar reason so we share experiences and I left leaving great friends there. I will definitely come back and choose same hotel again. I didn't like WiFi. I couldn't access to my tablet no Internet access and the only computer you can use is old. I think if they provide better Internet connection would be really nice and ppl would feel 1000 % satisfied.
All ladies front desk great the guy in front desk rude security great people very helpful The guy in front desk not very helpful very rude
Me gusto la alberca y el jacuzzi la limpieza del lugar y lo amables q son. Lo único malo fue que el transporte al aeropuerto no esta disponible para todos. Solo hay 3 corridas y si hay una compañía de varias personas. Tienes que pagar taxi y es muy caro.
They had a restaurant down stairs so I didn't have to wander far for food at random hours. Close to the mall and the US consulate along with the Medical center and the biometrics place. Very friendly and great service.
The hotel amenities were very nice, very clean, there is a nice Spanish style to the hotel. It has a very elegant, relaxing feel to the hotel. The staff was also very accommodating of my children, even going so far as to straighten our pack-n-play, which we had brought from home, every day. There is not a refrigerator or microwave in the room.