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Staff was friendly, room was clean, comfortable bed and round the clock room service! Room was on the smaller end
Great location downtown. All of the staff, from the valet to the front desk went above and beyond for all of our needs. The rooms were nicely furnished and clean.
Walking distance to downtown and Jakes restaurant. Excellent location. Parking poor right now. Adjacent parking and indoor walkway under construction next door.
comfy, very well appointed, etc. noise in hallways. we were next ice machine and it was very loud every time someone came by
The beds were comfortable. The valet people were very nice and accommodating. The bar was nice but pricey. The front desk staff were not very helpful. Our room was not cleaned the next day. The beds were made but the bathroom was still dirty. In the lobby restroom they were out of soap and toilet paper.
Comfortable and beautifully appointed room. Northern.com showed no rooms available for weekend but kayak.com got us a king bed, beautiful room at a reasonable rate
The restaurant in the hotel had the best steak I have ever eaten. A bit pricey but very good . The staff was more than accommodating.
To say the staff were fantastic would be an understatement. They were personable, helpful, and professional. We felt at home from the moment we arrived! They were full for the night and out of roll-aways, but they helped us find extra pillows and bedding for our son to sleep on the floor.
The service and accommodations were great. It is located in the center of Billings, so you are surrounded by restaurants, and activities, most of which are within walking distance. We stayed for two nights. On the second evening my wife and I returned to the room to discover it had not been cleaned. The cleaning crew was out on the floor when we left that morning, so we assumed it would be done. But we had enough towels for the second night, so no big deal. Everything else was great.
Beautiful boutique hotel in the heart of good old billings. I had a choice of a more expensive strip hotel or here. All was great. This was an amazing find. Go somewhere else for breakfast. Bernies is too expensive.
Every person we dealt with from the hotel and attached restaurants were wonderful. Some of the best customer service these world travelers have ever experienced.
the room was very clean and the grounds were well maintained. pretty flowers on the grounds and on the railings in window boxes. great breakfast was included at a nearby restaurant the restaurant for which we received breakfast credit was very busy during the morning hours. on the second morning, which was a sunday, it wasn't worth the long wait for breakfast, so we opted to go elsewhere and pay for our meal. the property is very dog friendly. there is a small area with artificial turf for the dogs to void; this was pretty gross.
Beds were clean and comfortable. Shower and Bathroom were amazing. Price was decent. Had a billing error but it was promptly fixed. Location and Parking is strange. Restaurants are limited until you drive a mile down the road. Everything seems to close early.
Great location near many restaurants. Door to room was stuck.
A larger room than usual (#250); a nice surprise. Parking is always competitive and feels somewhat unsafe late at night due to odd under-building spaces and dark corners. Downtown Billings not the safest place for this kind of lot. Finding your room and nearest stairs is also problematical due to add-on feeling to the buildings.
very clean and located in center of town easy location parking is a little tight
Location Rudeness of Front Desk Staff Debris and stains on room carpet Uncomfortable beds
Included breakfast at Stella's is awesome.
No breakfast. Long wait on hold to reserve room. Finally hung up and used kayak. Then received no hotel points.
Like? It was way over priced, as a small modest budget hotel room....down town next to the "rough part of town"....with our ground floor window right on the busy street level, immediately on the sidewalk.... Noisy. Room 107. Oh well. Live and learn. Above....
They have great shampoo, conditioner, and lotion! I was expecting a lot nicer place. The parking situation is terrible.
the bed is very comfortable
Nice rooms. Pool area was nice. Stellas restaurant is definitely a plus. We were charged twice!! And weren't given a aaa discount or military discount.
The breakfast bar needs work. Needs more options and restocked. They were out of stuff at 9am and Wasn't getting restocked.
Overall solid place to stay. Wife had issues with the bed comfort, I did not. Breakfast full of carbs with little proteins available.
Indoor pool, 24 hour fitness center, location, room size, comfortable stay, courteous stay Conintental breakfast was disappointing, loud neighbors above (kids running around)
Clean and comfortable. All that you expect in a good hotel.
Room was nice. Lots of counter space in the bathroom. Comfortable chairs. Good to have fridge and microwave handy. Our AC didn't work even after the maintenance man fixed it so the room seemed stuffy after awhile. We had to open the window to get some fresh air.
The staff was nice but that was really the only part we liked. The rooms were small and dirty. The pool was green and the hot tubs had dead skin floating in them. The bathroom had black mold on the ceiling and you could barely move in it. The shower head was for midgets. The whole hotel smelt like tuna and bad fish.
location, value reservation was to include a microwave and fridge, but room had neither. At least it was close to the ice machine for my cooler
Being moved to room to room because TV didn't work or to late at night and they don't have linens or towels in a room and the one room that had working TV and linens and stuff bed was horrible never stay there again
not a thing worst stay ever had to change rooms 4 times . 1st room door was kicked in . 2nd room heat did not work. 3rd room bathroom sewer backed up as I walked in. 4th room had wasps in it. P;EASE DO NOT SEND ANYONE THERE. Thank you Marcia Bundy
the staff are very forget full. you call them to pick you up and forget to. or drop you off at wal-mart and say you'll have to get a cab back. and thay use a pick up not a van. the rooms was not clean, and the up charge is bad to use the pool is free but water side is 1.25 hot tubs not sure and house keeping not sure how much that is but keep the door locked so thay don't come in on you... I had my phone stole from the pool side.. hall ways smelled and the hooker staying in the hotel are a pain. one asked me two time if I whated to come to there room for some fun. and people smoke weed in the rooms... if my truck was working and not in the shop I would have been out of here.. but im stuck so....
The staff was awesome and accommodating. The people with the slide and hottub rocked The breakfast menu needs to expand, the hotel needs to update all rooms.
This hotel was very old and run down. Everything was in need of renovation.I was scared to use the bed because the linens were old, wrinkled and smelled stale. The towels were all stained.
The breakfast was good, friendly staff. The room smelled like smoke.
Staff was mostly friendly lobby was clean and nice breakfast bar was decent in general the room looked great, loved the tv/dresser armoire combo. dirty pool ants in room kids in room across from us were in and out of their room till after 2:00 and banging on their door. most of the time we thought they were knocking on our door so we go up to see if all was okay. in the morning they were training housekeepers and one that appeared to be the head housekeeper was reprimanding a new employee and was so loud and nasty we could here her clear out in the hall.
Check-in process was quick and easy, breakfast was good and breakfast area was clean. The pool and slide were fun (we were the only ones it it)! Our kids loved that part. We had a dog yapping next door every time someone walked down the hall or out of our room. The room was dirty (corners had dust and hair balls, spots of who knows what on the floor, and the bathroom was lightly cleaned, at best). The frig was unplugged (which we didn't know and put food in it) and one of the shelves was broken. The smell was awful when we walked into the room...obviously the housekeeper smelled it because the window was wide open but it still stunk horribly! Overall, it was hard for me to feel comfortable since the room was so dirty. I would have requested a different room had we not arrived at 11:30 p.m. with 3 exhausted children!!!
House keepers were very professional and polite. They have an up beat attitude and if they dont like their jobs they definitely are great at pretending too. Laundrdry is too expensive the washer cost $2 the dryer cost $2 but you have to run the dryer two times for it to dry your clothes Thoroughly. and the front desk will not give out any change especially for laundry. the Front desk rented out our room with us in it. So a man walked in our room while my sons getting dressed. The pool closes at 10 we havn't had any chance to use it until finally on thursday at 9:40. We tried to swim for at least 10 minutes but as soon as we got to the pool door the Male working front desk said that it was too late.
Breakfast was decent. Our first room the door was broken, the second room didn't have a room number on the door. The room was labeled No Smoking but had obviously been smoked in for a long time. The toilet had dried urine and hair behind the seat and the shower curtain was moldy.