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Clean, neat, and comfortable
Great breakfast, location, and staff.
The location of the hotel was perfect, right off the highway, overall pretty clean hotel, thats it, nothing else good about this hotel in my opinon. The beds were SUPER UNCOMFORTABLE, 2 full size beds in a room with 2 adults and 1 child. Could barely sleep, there are no dressers, at least not in the room i was in to put away your clothes you have to live out your luggage while staying their. Rude staff. Several youth sports teams were staying at the hotel, EXPECT noise and a bigger mess than usual. Sausage tasted like cardboard, breakfast lady was rude. Never again, not me!!!!
Hotel was nice and clean with excellent check-in service. My only complaint is that we waited quite a while for a bell captain, but finally gave up, found a cart, and took care of our own bags. Overall, probably the best hotel in Springfield, IL. The internet service was extremely slooooooooow. I called the front desk and got credit for the service with no questions asked.
Very clean, friendly and helpful staff. I only hope I get this hotel in future trips.
The hotel was welcoming, but not at all busy on a Saturday night. The pool and hot tub looked nice, but the excercise equipment was not up to standard. One of the 5 machines was not working and there was no treadmill nor eliptical. It was difficult to find with poor signage.
The hotel is very well located. Staff is helpful and cordial. Room heater needs to be clean and fix. The room was cold heater didn't work an dust was coming from the furnace. Also food needs improvement. I ordered breakfast room service and came on time but the quality of the food is poor. The ham was dry, and potatoes where from 2 or 3 days before.
Front deck staff were very nice and helpful. Breakfast staff paid little attention to tables especially if you did not get the buffet.
Loved the central location. Staff friendly. Clean. Great cookies. Shower curtain smelled like mildew. Wish beds were queen, instead of double.
Great friendly and helpful employees. Would have been nice to have breakfast included in the cost of the room , i.e. Hampton Inns.
They should have more staff at the check in counter when the hotel is full.
The location is very lovely and romantic for couples trying to get away from the hustle of the city life. The room is spacious and the bed is to my liking. The showers temperature regulator is wonderful and the staff is very helpful during breakfast time. Overall I have a good experience during my stay here. One negative factor I did not like is that the backdoor is open most of the time. What if bad people just enter in there? Safety should be a priority. One instance I don't like is that we asked for extra towels and toothbrushes and the staff said we should pick it in the counter, our room is at the far far end of the building so my companion have to walk all the way up front to get it.
I stayed there for one night because of weather, the people are very very helpful and the room was very special clean with all amenities. The price was very good. I will stay again there
Nice rooms and great breakfast included.