Hotel staff was friendly, room was clean and comfortable, and the cookies were delicious upon check-in and check-out. I wish the room would have had a bathtub/shower combination, but it only had a shower. The ice machine on my floor was not working properly, but they sent someone up promptly to fix it. The only real complaint that I had was that I was double charged for my stay. I was charged once through my booking site and again at the hotel. I still haven't received my refund yet.
Loved the central location. Staff friendly. Clean. Great cookies. Shower curtain smelled like mildew. Wish beds were queen, instead of double.
Pay extra for parking. Should be included. This is the highest priced hotel in town.
Great friendly and helpful employees. Would have been nice to have breakfast included in the cost of the room , i.e. Hampton Inns.
Every worked well for us. Needs refrigerator in rooms.
Facilities and rooms were updated and modern. Good for the price. Restaurant and small bar in lobby. Very comfortable. The towel in my room had stains on it.
Clean newer motel.
I thought that with the money that you pay for a room you should at least be able to get some breakfast for free. Not saying the entire menu just some items
The hotel is beautiful. The staff was professional and courteous. I would highly recommend this hotel.
Very clean, friendly and helpful staff. I only hope I get this hotel in future trips.
Hotel was nice and clean with excellent check-in service. My only complaint is that we waited quite a while for a bell captain, but finally gave up, found a cart, and took care of our own bags. Overall, probably the best hotel in Springfield, IL. The internet service was extremely slooooooooow. I called the front desk and got credit for the service with no questions asked.
Traveled to visit Lincoln historic sights. Hotel looked promising and proved to be ok - but... The weekend we visited the hotel was nearly full with a child beauty pagent and weddings. This meant the pool was in high use. Asa result, the hot tub was broken, the pool was so dirty the bottom was not visible and no clean towels. Guest rooms were terrific, nicely furnished, the beds very comfortable and teh common areas well cared for. The Friday night seafood buffet was very good, but has very dim lighting. The lighting in the dining room reminded me of a dated 1980's style hotel - a big departure from the true nature of this property. Our family would consider staying here again, but would ask about occupancy levels in advance. If lots of weddings or a beauty pagent were taking place, we'd select a different hotel This property is probably very good for business travelers.
Great location. Rooms and bathrooms were large. Walking distance to many resturants. We did like the breakfast buffet, everyone got something they liked. We enjoyed the gym. pool and terrace.
The hotel was welcoming, but not at all busy on a Saturday night. The pool and hot tub looked nice, but the excercise equipment was not up to standard. One of the 5 machines was not working and there was no treadmill nor eliptical. It was difficult to find with poor signage.
Really liked this hotel and thought it better than the Intercontinental in Rosemont. Just wish we would have had more time to advantage of the many amenities offered. Will stay again when time is not crunched.
I would highly recommed this hotel ,great location off majot highway and upper class hotel with clean and comfortable rooms
The front desk staff was professional and efficient with the checking in and out process. The hotel was clean, well maintained with several options for dinning in the hotel as well as surrounding the hotel. This was a bonus for us since we have small children. The pool was nice, it is located on the top floor of the hotel and the deck connected to the pool had a great view of the city. We would definitely stay again.
Although they say they have shuttle service, they do not pick-up from the Amtrak station. I was on an overnight stay with my kids. The room, lobby and pool area was very clean and well maintained. The front desk was helpful and friendly. The only bad thing I could say is that the television in the room was older. The location has many good nearby restaurants. I would definitely stay again.
The room was wonderful.
Good location We did not stay. The room smelled of smoke (non smoking) the window at floor level was tampered with and weeds were high.
The front desk was very friendly when we had to change rooms three due to cleanliness. The hotel is not clean. The first room we had smelled like smoke and had hair all over the shower. The second room we were put in had an unflushed toilet and the AC didn't work. The final room was better but not very clean.
The hotel was lovely. I really didn't expect the hotel to as nice with the amount of stars it was given. The only thing to me was they took to long seeing to your needs. Not enough staff at the front desk.
Shower was dirty and extremely small. Glass doors were visibly dirty. Front desk was surly and complaining about his co-workers to the customers. Probably will not stay again.
Clean, comfortable with friendly staff. Easy to find; restaurants nearby; remarkably extensive breakfast included (eggs, sausage, waffles, yogurt, etc)
The room was disgusting. There was a used washcloth in the shower, feces on the bathroom wall, it was not vacuumed, and the pillows were dirty. The hallway had large stains and did not appear vacuumed. I checked out right away and went to another hotel.
Great price. The hallway floor wasn't vacuumed the entire week I stayed. Half of the breakfast items were out and not refilled.
We liked the cleanliness and we loved the location. It was near everything we wanted to see and all our favorite stores. But it was at the end of the mall so we heard no vehicular noises. We took a short walk to a Mexican restaurant and it was fab! We left our room around noon Sun but no one cleaned the room. Hate to come back to messy bed and damp towels on the floor. Nothing could be done exc fresh linens delivered to room. We missed breakfast Mon bec we didn't know hrs shortened on week days.
This guest did not leave comments about this hotel.
Very comfortable beds & pillows. Good breakfast with excellent attendant. Great shower. Good AC.
Rates Room I was first assigned had the bed made but it definitely had not been properly cleaned or restocked with new towels. Also, being 6 ft 4in, the beds were just too soft for my liking.