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Everything was amazing. The room was HUGE, clean, and well-appointed. Felt like a $150/night room, but I only paid $65 or so. Will definitely find excuses to need a hotel again so I can go stay there again. :)
Clean room, good food, friendly staff. Location was not easy to get to.
Clean and large rooms. Very nice for the price.
Central location and close proximity to the Mall area were both positives. The staff was OK as long as honesty isn't a criteria. When we arrived, we were given the wrong room (one king bed does not work for a family of two grandparents, one adult daughter and a baby). We were told that they were sorry, moved to a two-queen bed room, and assured we would be given a different room the next day. When we went to the desk the next day, we were told that we were on a waiting list if there was a cancellation but no rooms were available--that they would call us if a room was available. They then put us back in our original room. Unfortunately we had pre-paid. They refused to issue a refund, citing the clause in the pre-pay agreement. We paid for the two-king room, were given a one-king and had to rent a room in a nearby hotel for our adult daughter and grand-child. The two-queen room we had on night one was filthy. The one-king room was cleaner. The fireplace in the one-king room did not work. They did not service the room everyday. It seemed to be a "by chance" sort of system--some days we had housekeeping, other days we did not.
Front Desk personell were very helpful. Offered to assist with a smile. Room was spacious and comfortable. Breakfast was pretty good. Eggs were dry from sitting, Otherwise Breakfast was good.
Room was clean - comfortable & quiet - the staff was friendly - the rates were reasonable & they upgraded my room
It was a great stay as always. The breakfast is always amazing. Good restaurant and friendly staff.
The room was dirty, with dirty wash clothes laying on the floor when I arrived. There was patch work done to the walls with no paint. The walls had many stains, scuffs, and mystery substances. The ice bucket had some sort of syrup all over it and in it. The bathroom had toothpaste all over the walls, the counter had not been wiped and there was someone else's facial hair trimmings all over. The wash cloths had holes in them as well. Can't say I would stay here again.
We stayed for 2 nights during Special Olympics state competition, and were impressed with lots of delicious options at breakfast. Our room was clean and comfortable. There were no issues with noise during our stay in late August. It would be nice if the breakfast opened earlier than 7 am on the weekend.
Staff was excellent, facility was well maintained, indoor pool, very interesting decor throughout hotel. Nice restaurant and bar at hotel. I would highly recommend this hotel to family and friends.
Walls are thin. I could hear the entire phone conversation the woman next door was having at 11pm. I could here loud kids across the hall as well. Additionally, they have sensor lights in the room that cause the entire room to light up in the middle of the night, even when everyone is asleep.
We chose to stay here due to the price compared to other hotels in the area. That was a big mistake. The employee who checked us in was sick and coughing. We had to ask for a couple extra pillows as there was only two in the room. Then we found the bugs in the bed! We ended up leaving the light on all night hoping that would keep the bugs at bay. Obviously we were not comfortable we hardly slept. Upon checkout the employee was rude and wasn't worried about helping those checking out.
The room was clean, neat, attractive and well appointed. breakfast was $10.00. I headed off to McDonald's
I like that was very clean and checking in and out was very fast. Good service! I plug in the small refrigerator and it make a loud noise all night long but I was too tired to unplug it ,
It is in a great location. Older and needs updating.