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Everything was amazing. The room was HUGE, clean, and well-appointed. Felt like a $150/night room, but I only paid $65 or so. Will definitely find excuses to need a hotel again so I can go stay there again. :)
The room was awesome I recievd ate mail that said check-in by email. I did that and when we arrived the staff memory behind the counter said we never get those. I don't know what that is
Staff were very helpful, friendly. Upgraded us to double suite! Clean, spacious. Beds were very comfy. No issues
It was a great stay as always. The breakfast is always amazing. Good restaurant and friendly staff.
very friendly staff nothing I can think of
We stayed for 2 nights during Special Olympics state competition, and were impressed with lots of delicious options at breakfast. Our room was clean and comfortable. There were no issues with noise during our stay in late August. It would be nice if the breakfast opened earlier than 7 am on the weekend.
It is in a great location. Older and needs updating.
I like that was very clean and checking in and out was very fast. Good service! I plug in the small refrigerator and it make a loud noise all night long but I was too tired to unplug it ,
The room was clean, neat, attractive and well appointed. breakfast was $10.00. I headed off to McDonald's
Walls are thin. I could hear the entire phone conversation the woman next door was having at 11pm. I could here loud kids across the hall as well. Additionally, they have sensor lights in the room that cause the entire room to light up in the middle of the night, even when everyone is asleep.
One of the most uncomfortable bed I've ever slept on. The heater in the room was extremely noisy but it was too cold to turn it off. Woke me up evey half-hour or so. The smallest noise in the hall travelled gage length of the hotel and into the room. Would not stay here again.
Staff was excellent, facility was well maintained, indoor pool, very interesting decor throughout hotel. Nice restaurant and bar at hotel. I would highly recommend this hotel to family and friends.
Central location and close proximity to the Mall area were both positives. The staff was OK as long as honesty isn't a criteria. When we arrived, we were given the wrong room (one king bed does not work for a family of two grandparents, one adult daughter and a baby). We were told that they were sorry, moved to a two-queen bed room, and assured we would be given a different room the next day. When we went to the desk the next day, we were told that we were on a waiting list if there was a cancellation but no rooms were available--that they would call us if a room was available. They then put us back in our original room. Unfortunately we had pre-paid. They refused to issue a refund, citing the clause in the pre-pay agreement. We paid for the two-king room, were given a one-king and had to rent a room in a nearby hotel for our adult daughter and grand-child. The two-queen room we had on night one was filthy. The one-king room was cleaner. The fireplace in the one-king room did not work. They did not service the room everyday. It seemed to be a "by chance" sort of system--some days we had housekeeping, other days we did not.
Room was clean - comfortable & quiet - the staff was friendly - the rates were reasonable & they upgraded my room
Front Desk personell were very helpful. Offered to assist with a smile. Room was spacious and comfortable. Breakfast was pretty good. Eggs were dry from sitting, Otherwise Breakfast was good.
i had to leave for an unexpected business trip and stayed at this hotel the staff was so friendly and the rooms were perfect i was on a business trip but the staff made me feel welcome the pool and spa were perfect after working all day i would definately stay at this hotel again
As a stranded passenger, due to cancelled flights...I was placed at the Holiday Inn by my employer. What a great location and the staff could not have been more accomodating. I even received an upgrade to a huge suite as the staff saw my disappointment in not getting to fly home that day. Breakfast at the adjoining restaurant was so much more than I ever expected....and room service for dinner had such a pleasing presentation...I felt as if I was on a vacation and not a work related trip. Kudos to the staff, you made a stressful situation a pleasant delay. Also, the free van service to the airport was perfect. Literally door to door service.
The IPod clock radios were wonderful and a nice extra. Would not expect this in a Bloomington, Il hotel--along with the contemporary design. I was most impressed and excited. On top of this, I was upgraded just for asking at check in--wonderful staff.