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Enjoyed our stay!! Nice hotel
It was close to the concert venue No breakfast. Charged a deposit for incidentals but the room did not have anything other than a phone and TV.
The room was very clean and the staff was polite. Check in time was later than 2.
Clean riverview room! Super comfy beds. Short walk to Blind Tiger restaurant (must go!) Casino was generous! (Results may vary. LoL) Staff was nice and helpful. Overall GREAT! No pharmacy nearby. Would have bought hypoallergenic soap and other toiletries from gift shop if they had it. My fault for having sensitive skin.
Overall nice place, room was laid out nice, with plenty of room. Bed was comfortable.
The hotel itself was really nice. The beds were comfy and shower was clean. The front desk apparently had some issues with late checkouts from the previous night. My kayak check in stated my room would be ready at 3:00 even though the hotel had stated their check-in time was 4:00. We got to the hotel at 3:10 and found out that none of our rooms were ready and that all they could guarantee would be a room before MIDNIGHT and if they could get us a room at that time, they would refund our money. They had no kind of "waiting list" ready or procedure on how to take care of us in an oderly fashion. I was actually told to "just go to the bar area and ill come find you". I later found out that people were putting their names down with some of the other customer service representatives so I got back in line and was now 5th in line. They actually did get us into our rooms around 4:45 or 5 but they could use a refresher course on customer service!
Friendly and welcoming staff The charge for parking. The noise coming from the pipes in the hotel. At 4am every morning the toilet would make this loud sqealing sound that scared me out of my sleep. I had to get out of bed just to flush it and make it stop
The room itself was nice and pretty clean. Could have got that at La Quinta for cheaper though. Hallways smelled bad, front desk staff unfriendly, $7 for parking, $11 for breakfast, bad coffee
We had an amazing time. The hotel was perfect in every way. The pool was outstanding. All staff were wonderful. Can’t wait to come back.
The staff treated you like family and friends. (This excludes the lady who served breakfast...she was extremely rude and openly rolled her eyes and showed her disdain that we would show up at 10:30 for breakfast (even though breakfast is served until 11 am every morning). Chris was AMAZING!!! I knew if I asked Chris, he would make it happen. People who can afford a place like the Remington, generally do not like being told no. I can honestly say, I never had to worry about being told No at the Remington. If I wanted it, they made it happen. The woman who served our breakfast in the morning. She was extremely rude and openly rolled her eyes and showed her disdain that we would show up at 10:30 am for breakfast (even though breakfast is served until 11 am every morning). This woman told us to serve ourselves. Then she only brought out 4 meals even though I Ordered 5. Then she argued with me claiming I ordered 4. Why would I decide that one person doesn't get to eat breakfast? And then instead of making the meal she forgot to cook in the first place, she just left and never brought the 5th meal for my 5-year-old son. Her behavior and the way she spoke to me in front of my children will never be forgotten. It was rude and I hope that Remington fires her for her behavior. People do not go on vacation to be treated so horribly. Luckily the other staff at the Remington is so amazing and kind and polite that it completely overshadows that one breakfast (I didn't go to breakfast the next morning just in case she was working. I was headed to my dad's last chemo appointment and I didn't want to deal with any bad attitudes.) The Spa was out of this World Amazing! It was closed on Sundays (which I think is a mistake)...however, they will call one of their technicians and have them come up there just for you. I have stayed at close to 400 hotels in my life ... hotels ranging from Luxury to the Holiday Inn. Out of all the hotels I have stayed in, the Remington is the ONLY ONE that I will ever stay at in Shreveport, LA. I have never wanted to stay in the same hotel more than once (I'm a big believe in new experiences and new adventures and "YOLO"). The Remington has completely changed that mindset. I can honestly say, that I will never stay in the same hotel that I've stayed in before ... unless I'm in Shreveport, Louisiana!
The shower curtain rod kept falling when I was in the shower and hit me several times on the head. The faucets need some tlc in regards to cleaning.
TOSSED AND TURNED ALL NIGHT AND THOSE PILLOWS WHAT THE HELL KINDA PILLOWS ARE THOSE. THOSE PILLOWS SUCKED!!!
The mattresses need replacing. They provide poor support. The bathroom doesn't have an exhaust fan to remove or reduce effects of hot showers.
The hotel was clean. The staff were friendly. It's a stylish and well kept place. The complimentary waters and sweet tea in the lobby 24 hrs a day was a very nice touch. The bathroom door didn't lock. The mattress was firm, and the adjustable pressure dial on it didn't work. The prices of the sundries in the pavilion pantry were overly steep, and were not listed on or in front of the goods.
There were bugs in the room. Neither phone in the room worked so I didn't get my wake up call that I asked for at the desk. The shower head wasn't properly installed so water sprayed all over the bathroom.
Overall pretty good!
Low price Train tracks next to hotel and loud trains at night