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Average, but comfortable, hotel. Good for business meetings Very noisy heating / Air conditioning
The beds were very comfortable. The breakfast, as in most US hotels, was not included in the day rate, but was of excellent quality.
rooms were clean, a bit dated. The food and food service staff were good. The house cleaning staff was friendly and ready to help in anyway they could. Hard to find location.(sign needs updating). Desk clerk was very rude and unprofessional at check in and again at check out. We were unlucky to get the same one twice. She must be a relative of the owners. Printer in the business center needed ink. When we informed the same desk clerk and we were told, "we know". No attempt was made to fix the problem. Less than helpful. Couldn't find our reservation but offered to check us into the hotel at a higher rate.Another clerk came to our rescue.
The staff was friendly and accommodated my request my second night. I reserved a room a few months prior to my visit for a non-smoking room. When I arrived the hotel did not honor my request and gave me a smoking room since all the non-smoking rooms were taken. I guess a reservation holding certain options doesn't hold much wait. My clothes smelt like cigarettes the next day. Not cool.
The staff were very courteous, although at times informal. The room was clean and spacious with the standard furnishings you'd expect. Breakfast was delicious- HUGE portion sizes- quick service. This was for an anniversary weekend, so I paid extra for a riverview room. At check-in, I was told they were over-booked on King rooms and I was asked if I'd rather two double beds. I asked if it was possible to keep my original reservation of a riverview room, I was told that wouldn't be an issue. We get upstairs and find a lovely view of the parking lot. Go back downstairs, address the situation with the front desk, was politely told there were no King riverview rooms available (despite having a reservation for one). I pointed out that I'd paid extra for the view and was told there would be no refund nor any sort of compensation. She gave some feeble statement on overbooking and attempted to divert the conversation to area attractions. I attempted to explain how reservations work/ethics of compensation when the product purchased is unavailable. In the end she smiled and played dumb and we paid extra for a view of a parking lot.
Friendly staff, nice bar, there was live music the one night which was fun. The room was average, there are a few bars/restaurants within walking distance. Overall good experience, and I got free cookies when I checked out! No Fridge, No Microwave Was not aware the entire Hotel is under construction, would have been nice to know before hand.
nice breakfast selection Our room was center court of basketball court just outside window. Kids played ball till 10:00. We are early to bed folks from Eastern time zone, so curfew was actually 11:00 for us. Business trip with early appointment next day. Very disappointing!
Staff is great
This guest did not leave comments about this hotel.
I loved everything about the town surrounding the hotel. The beds were soft inside the hotel, very comfortable. This is about the only nice thing I have to say about the hotel. Will be visiting the town again soon, but WILL NOT stay here. We originally booked the hotel for it's indoor pool AND separate hot tub in the pool area. When arriving at the hotel, there was no hot tub like the pictures on the site. This was a big disappointment since this was one of the biggest reasons we even booked with them. Also, their breakfast is outrageous. $10 a person, you have to make almost all your things yourself. The only decent thing we seen on the menu was the omelets so we were willing to pay the money just to have an omelet. When getting to the window to place the order, the chef told us he is not cooking omelets right now because he was semi busy. We got out of line completely and went eat somewhere else. We stayed out of the hotel as much as possible the entire weekend
Good breakfast, nice updates rooms Nothing
Very helpful and friendly staff. Clean and spacious rooms and perfect location.
Breakfast was great and very complete. Pool is clean and has a nice view of the river (which is also seen from the room window). The surroundings could be better (for tourists). But it's just a short drive from better things.