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rooms were clean, a bit dated. The food and food service staff were good. The house cleaning staff was friendly and ready to help in anyway they could. Hard to find location.(sign needs updating). Desk clerk was very rude and unprofessional at check in and again at check out. We were unlucky to get the same one twice. She must be a relative of the owners. Printer in the business center needed ink. When we informed the same desk clerk and we were told, "we know". No attempt was made to fix the problem. Less than helpful. Couldn't find our reservation but offered to check us into the hotel at a higher rate.Another clerk came to our rescue.
You can probably still see my initials in the dust on the shelves in the bathroom... And will forever since they don't seem to clean. There was no where to set our suitcases, so on the floor. The carpet was so badly loose I tripped at least 3 times over the biggest wrinkle.
House cleaning is bad
Friendly staff, nice bar, there was live music the one night which was fun. The room was average, there are a few bars/restaurants within walking distance. Overall good experience, and I got free cookies when I checked out! No Fridge, No Microwave Was not aware the entire Hotel is under construction, would have been nice to know before hand.
My toilet would not flush, my shower would not drain and the phone did not work to call the front desk for assistance. When I went down to speak with the manager, she said I'm sorry but there is nothing I can do just call where you booked and complain about us then maybe they will give your money back. They did not offer me any way to resolve my inconvenience nor did they send anyone to the room to verify my complaint. I'm glad it was just an overnight stay.
Location was good, staff was great, rooms were comfortable. Overall clean and nice Room cleaning staff is in need of improvement. There was some hair in the shower and they only cleaned slightly during our stay. They made one bed sloppily and left the other unmade. The hotel was under major renovation so access was slowed to the entry and elevators, but it will be great when it's complete.
I loved everything about the town surrounding the hotel. The beds were soft inside the hotel, very comfortable. This is about the only nice thing I have to say about the hotel. Will be visiting the town again soon, but WILL NOT stay here. We originally booked the hotel for it's indoor pool AND separate hot tub in the pool area. When arriving at the hotel, there was no hot tub like the pictures on the site. This was a big disappointment since this was one of the biggest reasons we even booked with them. Also, their breakfast is outrageous. $10 a person, you have to make almost all your things yourself. The only decent thing we seen on the menu was the omelets so we were willing to pay the money just to have an omelet. When getting to the window to place the order, the chef told us he is not cooking omelets right now because he was semi busy. We got out of line completely and went eat somewhere else. We stayed out of the hotel as much as possible the entire weekend
We love Hampton Inn for the cleanliness at this price. This place was no exception. Great room. We were upgraded at the front desk to accommodate or needs without any extra cost. Will continue to stay at the Hamtpon Inn every time we travel. The breakfast here was not as good as the others we have stayed at in the past. It just seemed that the breakfast was an after thought. Still , was decent in spite of the downgrade.
Not much maybe parking and front staff Room was smelly and my first sight when I pull up was a guy in his underwear on the first floor with the window cracked open smoking a cigarette. Yuck!! Then I could not sleep because there's a guy in the hallway right by my room talking on his cell phone half the night. So annoying. Stay somewhere else in Lafayette not worth what you pay.