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Friendly staff and comfortable
When checking out, it was discovered that the hotel staff had not entered the reservation for the two rooms in their system correctly which resulted in them charging us for the two rooms again. As of today, they have got this straighten out for one room but not the second one. I am still waiting to hear back from them.
The welcome home feeling along with a warm cookie waiting for you when you get there.
When I had a question about the bill and called the local hotel and got Linda in accounting she was very rude! She immediately had an attitude and talked to me as if I was lying. Bad customer service!
Staff members are spectacular!
The room was smaller than expected. The bed was very uncomfortable.
The hotel was comfortable, clean, and had a nice breakfast. The hotel seemed quite safe.
This hotel is very noisy. We were on the first floor and the noise from above and surrounding rooms never stopped. We had family staying on the 2nd floor and they said the same thing. My daughter became ill (not from the hotel) and upon having to clean up in the middle of the night I discovered just how FILTHY the carpet in the room actually was. Stayed in a double room and listed 3 adults on the reservation. We had only two towels upon arrival and were only given 2 for our second day even though I requested an extra.