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Friendly staff and comfortable N/A
House cleaning is bad
The welcome home feeling along with a warm cookie waiting for you when you get there. How you walk in on the second floor and the access to the rooms is ducked off by the elevators.
It was ok. Small beds. Way over priced. When I had a question about the bill and called the local hotel and got Linda in accounting she was very rude! She immediately had an attitude and talked to me as if I was lying. Bad customer service!
High standing quality hotel. A must to stay in. Congrat.and thanks.
The courtyard is nice. Location away from the i10, but quiet and rather central and convenient. Free laundry machines. Stiff staff never learned to smile. Outside hot tub was troublesome, had to fetch engineer twice and wait while he figured out how to make it work. Once it worked, the water jets were super weak -- when I complained, all they could say was a thin 'sorry'
The hotel was comfortable, clean, and had a nice breakfast. The hotel seemed quite safe. Coming off of I-10, the drive in was a few miles, which was a minor inconvenience
Night staff was helpful. Location is good for getting to UL Lafayette. This hotel is very noisy. We were on the first floor and the noise from above and surrounding rooms never stopped. We had family staying on the 2nd floor and they said the same thing. My daughter became ill (not from the hotel) and upon having to clean up in the middle of the night I discovered just how FILTHY the carpet in the room actually was. Stayed in a double room and listed 3 adults on the reservation. We had only two towels upon arrival and were only given 2 for our second day even though I requested an extra.