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STAFF was very polite and accomadating. room was clean and comfortable. but no Microwave! not good. we like to heat leftovers from restaurant. lobby and halls were pretty torn up almost trashy but the room was nice so we overlooked same. comparing to other hotels next time i will stay at a NEW 3 star hotel for same price. if you have a worn hotel you cannot compete with the new ones at same price
House cleaning is bad
rooms were clean, a bit dated. The food and food service staff were good. The house cleaning staff was friendly and ready to help in anyway they could. Hard to find location.(sign needs updating). Desk clerk was very rude and unprofessional at check in and again at check out. We were unlucky to get the same one twice. She must be a relative of the owners. Printer in the business center needed ink. When we informed the same desk clerk and we were told, "we know". No attempt was made to fix the problem. Less than helpful. Couldn't find our reservation but offered to check us into the hotel at a higher rate.Another clerk came to our rescue.
Friendly staff, nice bar, there was live music the one night which was fun. The room was average, there are a few bars/restaurants within walking distance. Overall good experience, and I got free cookies when I checked out! No Fridge, No Microwave Was not aware the entire Hotel is under construction, would have been nice to know before hand.
The welcome home feeling along with a warm cookie waiting for you when you get there. How you walk in on the second floor and the access to the rooms is ducked off by the elevators.
Our room was nice. It was well updated, quiet and clean. The staff was courteous and the maid was sweet. We did have to change rooms since we stayed an extra day, but it was little stress. Our first room had a better view. There was construction as well. The front desk was kind of awkward.
The courtyard is nice. Location away from the i10, but quiet and rather central and convenient. Free laundry machines. Stiff staff never learned to smile. Outside hot tub was troublesome, had to fetch engineer twice and wait while he figured out how to make it work. Once it worked, the water jets were super weak -- when I complained, all they could say was a thin 'sorry'
Loved having the sleeper sofa and kitchen in the room- great location as well! Our remote in the bedroom didn't work and one of the lamps didn't work - we didn't pursue this- no biggie
clean, friendly, accomodating In the future, I'll try to stay on first floor
I loved everything about the town surrounding the hotel. The beds were soft inside the hotel, very comfortable. This is about the only nice thing I have to say about the hotel. Will be visiting the town again soon, but WILL NOT stay here. We originally booked the hotel for it's indoor pool AND separate hot tub in the pool area. When arriving at the hotel, there was no hot tub like the pictures on the site. This was a big disappointment since this was one of the biggest reasons we even booked with them. Also, their breakfast is outrageous. $10 a person, you have to make almost all your things yourself. The only decent thing we seen on the menu was the omelets so we were willing to pay the money just to have an omelet. When getting to the window to place the order, the chef told us he is not cooking omelets right now because he was semi busy. We got out of line completely and went eat somewhere else. We stayed out of the hotel as much as possible the entire weekend
Good breakfast, nice updates rooms Nothing
Breakfast was great and very complete. Pool is clean and has a nice view of the river (which is also seen from the room window). The surroundings could be better (for tourists). But it's just a short drive from better things.
Staff friendliness i think your hotel should price match online pricing for hotels to convenience your customer.