Das Hotel ist toll, pompös und stilvoll eingerichtet. Die MitarbeiterInnen sind sehr freundlich und witzig.Das Frühstücksbuffet ist total lohnenswert und hervorragend nein
Sehr gut geführtes, schönes Hotel. Pool ist klein und leider gab es keine Sonnenschirme (bei 105°F)
Angenehmes Ambiente. Sehr zuvorkommendes und qualifiziertes Personal. Gute Lage. Tolles Preis-Leistungs-Verhältnis. Jeden Abend gibt es von 22 - 23:00 Uhr ein traditionelles Peanutbutter and Jelly Buffet. Nein.
Die Lage ist sehr gut, nah an der Innenstadt/French Quarter, nah am Convention Center. Die Mitarbeiter waren immer sehr freundlich und hilfsbereit, Ausstattung, Service, Essen sehr gut. Und es gibt eine nette Tradition in diesem Hotel: Jeden Abend von 22-23 Uhr gibt es für alle Hotelgäste "PB & J", d.h. Peanut Butter and Jelly und heißen Kakao bzw. kalte Milch. Dieser Service ist kostenlos.
Ein Grand Hotel mit Stil. Erfrischend anders als die üblichen Ketten! garnichts
Durch Angebot hervorragendes Preis-/Leistungsverhältnis. Sehr gutes Personal, Ausstattung des Hotels sehr gut. Zentrale Lage. Für Amerika sehr gute Küche. Reichhaltigstes Frühstücksbuffet. Top Pool im 9. Stock auf dem Dach mit toller Aussicht. Fitnessraum gut ausgestattet.
Dass die kaputte WC-Spülung sofort nach Meldung repariert wurde. Dass es in den Gängen extrem kalt war. :-) Aber das ist auch das Einzige, was man bemängeln könnte.
Sehr günstige Lage in der Stadt; an der Reception bekamen sehr guten und freundlichen Service, insbesondere von der deutschsprechende Praktikantin. Die Freigabe eines reservierten Betrages beim Kreditkartenkonto, dauerte zu lang, obwohl der komplete Rechnungsbetrag schon längst mit der Kreditkarte bezahlt wurde.
The location was great: close enough to Bourbon and Canal Streets so I was near the action, but removed enough so that noise was not a problem. The bed was comfortable and the bathroom had very good water pressure. Housekeeping heads for the hills around 2 or so, so if your room is made by then you are out of luck.
Great staff and location
The hotel is right around the corner from Bourbon St, which made it very convenient.
Great rooms that are well designed for accommodating multiple family members
We were right in the middle of everything. All we had to do was walk out of the hotel and we were right there. The rooms were awesome. Way more than I was expecting. The staff was great. We will definitely have them on the top of our list when we return. Nothing
My friends and I ended up here last minute when our original plans to stay somewhere else didn't pan out. We were a little stressed when we got there given that we were far from home in California and had to find this place last minute in an unknown city. But from the valet to the front desk, the staff was super friendly and helpful and made it so easy for us. Our room was clean and well decorated. In fact, the whole hotel is very nice and a great value for your money. On top of that, it's in the perfect location in the French quarter. if I ever find myself in New Orleans again, I'll definitely be staying here. There was only one thing and very minor. Being that it is the French quarter and so close to bourbon street, my friends and I had a late night. We knew we were going to want to sleep in and take our time getting ready in the morning, so I called the front desk to see about a late check-out. They said It was perfectly fine we just had to put the do not disturb sign on the door and be out by 1. At 10:45, housekeeping came knocking on the door. We yelled no thank you and then we could hear her talking to another employee about how we weren't supposed to be there. Then at 12:30, they came back again as we were preparing to leave. It wasn't a huge deal, but I think maybe the late check-out policy should be better communicated with the cleaning staff.
We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.
The door separating the bedroom from the living room area. The bathroom was beautiful and the bed was very comfortable
Hotel was very nice and clean. Staff was friendly and helpful. Everything in French Quarter was a short walk including Jackson Square. Would stay here again.
Nice suite style room, good staff, location They were performing some work to the facade of the hotel. At 9:00 am they were literally right outside our room pounding with hammers. I looked out the window and a worker on scaffolding was right outside of our window. Had my girlfriend been in a state of disrobe, he would have been able to tell were all of her freckles are. 9:00am....on a Saturday....in New Orleans....in the Quarter. I had been out late drinking the night before, so you can imagine a 9:00 wake up call with a hammer was most unexpected....and un-welcome. No mention of the construction was made during our check in.
The staff was awesome, every person we encountered at the front desk and valet was in a great mood and extremely helpful.
Friendly staff, very close to Bourbon Street. No locks on bedroom and bathroom doors
Die Zimmerreservierung (für 3 Personen) hat nicht funktioniert, der Deluxe 2 Double Beds Room war nicht frei. Zuerst wollte man uns in ein Zimmer mit 1 Double Bed + Klappbett legen, dann in ein Zimmer wo bereits jemand schlief und letztlich in ein Zimmer welches für 2 Double Beds viel zu klein war. Einen Tag wurde das Zimmer versehentlich nicht aufgeräumt.
Nice and clean. Close to the main attraction. Noise when trying to sleep. Air vents would slam down making a loud noise and jolted me awake all night. Out of items more than once when ordering room service. Cold pool with no hot tub.
The location is very convenient -- on Canal right between the French Quarter and the CBD. The rooms and facilities are very comfortable and well appointed. There was nothing lacking. What really separates this hotel, though, is the staff. From the front desk people, to the people on the door, to housekeeping, to the valets, everyone was amazingly friendly and helpful. A very positive attitude permeates this hotel. I certainly would stay again. The only negative aspects were that the hotel's front (on Canal) is undergoing a major renovation which makes it hard to find the hotel from Canal and, sort of related to this, the actual front desk/check in area is not on Canal at all. It's on Common. I understand the hotel wanting a Canal address, but it does make it confusing to find the check-in area.
I liked the room and where the hotel was located I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.
Wonderful service, comfortable and clean. Great location for us. Would love to stay there again. No cold water from faucet
The bell hops were nice and that's about all I can say nice about the place. When we got there they couldn't find our reservation. They put us in a tiny room. (We paid extra for a corner executive king.) After 4 hours the room was still at 80 degrees. We were moved to a corner executive king (what we should had have from the beginning.) We called down to the front desk for a bottle opener waited 2 hours they never brought it up. The pool was dirty and disgusting. They claim its a 4 star hotel but we will never stay here again. We should have gone to the double tree.
Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA Pipes broke the last night and our room had wet carpet; they moved us once I reported it
Not as expected for a JW
The salt water pool was nice. I really wanted a balcony room and they didn't even asked me if I want one. The water didn't even get hot shower
Great location. Close to restaurants and nightlife. Fabulous Staff. Try Restaurant R'evolution, it was a fabulous experience. Currently the hotel is renovating. Our room was near the construction area, so it made the visit less than optimal and not our normal Sonesta experience. I look forward to a future visit once the renovations are completed.
Parking $45 too high. Noise and construction would have pick other hotel if known.
Location & parking Quality, condition & service not up to par with reputation and cost. Not family oriented. Very old rooms. Certainly not a luxury property.
Have stayed at this location numerous times but have never had such a small cramped room. AC could not keep up wife was hot and uncomfortable both nights. Called maintenance first day of stay and he said it was working ok. Could not enter the hotel without being accosted by losers trying to get you to come into their strip clubs which surround the hotel.
location, value and decor breakfast was overpriced
Ii liked Royal Sonesta's central location, sense of history, in house restaurants and jazz club. The beds, linen and towels were luxurious. The hotel is showing some signs of age. Light to right of bed did not work. All the elevator buttons would not light up. Small things.
Decor, hotel pool , downstairs bar Elevators but they're putting new ones in
Great location! Down in the heart of French Quarter. Kayak didn't inform me we needed to pay for Valet parking, but a great stay.
location $40 per night parking fee