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Very comfortable bed, excellent river view, great staff.
The staff was great, the room was even better, one of the best hotels I have stayed in! The river view and the night life around was also very nice! Valet parking was the only option for 25. per night, but the staff there was very nice also.
The rooms and common areas in front of hotel spacious, clean and modern. No pool. Parking expensive
Clean on the water AC loud, had to get car from valet lot myself in the early AM. Was told would get a room with view but didn't
The staff were helpful and pleasant The location was perfect for the historic district Our room was large and spacious The valet dented our vehicle Our room was not ready at the 3:00 check in time We would have benefitted from more towels however they were brought promptly when we asked It woukd have been helpful to have a small fridge
Staff, room, and ambiance were super. Rooftop bar was great. tv remote needed new batteries
A very clean, upscale and modern hotel right on the riverfront. The Top Deck roof top bar is a great place to hang out and unwind after a day of walking the historic district. Look out over the city or watch the huge cargo ships passing through. You are located above river street with a bunch of neat little stores and just a few blocks away from City Market where there is always something going on. I'd highly recommend this place Room was a little smaller than I expected but frankly didn't spend a whole lot of time in there. Everything else was great.
We had a room directly underneath the lobby/elevator area. All we could hear constantly were footsteps and people walking around. It is terrible that this is even a room that the hotel would put people in. It seems obvious that good hotel design would utilize this space for other hotel amenities/uses rather than a room that people have to sleep in (or be kept awake in).
Location; bathroom No guest amenities; no coffee or newspapers in lobby; no fridge, bad a/c ; bad pillows; poor selection of tv channels; cramped room size. Nowhere to sit comfortably.
Love the location, fantastic to walk around beautiful historic downtown. Right on River Street. Felt very safe. The bathrooms are very nice and such a nice size, much bigger that most that are the size of a small closet. The floor was not very clean, like it had not been mopped. I would also maybe suggest another hotel if you are traveling with children. The rooftop bar is great, but you also have to contend with lots of drunks. I would not like to expose my children to the language and the fact that most people riding the elevator are seriously drunk!
Renovation has improved looks Booked King room and got double, double charged room to my card, still don't have that money back
This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay! We were very surprised and disappointed to learn they would not accept our three night stay toward our Hyatt points as a preferred customer because we book through a third-party. RIDICULOUS!!! Apparently the $825 we spent wasn't appreciated. No where on our on-line reservation did it tell us that, in fact, it asked us for our Hyatt Reward number! We stayed there this time to get our points. Had we known this we would have stayed at one of the historic B&Bs. They'll be hearing from us.
The staff was very nice and helpful. Everyone was extremely nice. The hotel was under construction. It was so loud and not relaxing. Every room heard the construction. I moved to another room to another floor in hopes of getting away from the noise. It was worse where I ended up. I was woken to construction noise. The bathrooms were old, mold around the tub, water pressure terrible, toilet seemed dirty on the outside. Had I known the hotel was under construction And so out of date, I would not have chose to stay there.
The hotel was so nice. We loved the river view. Nothing. Everything was great.
Location 2 month advance reservation, and was put in a handycap room.
Great hotel .great staff Nonr
Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.
Valet Smell at night from the paper mills
Bartender was great. I believe his name was Andrew. Got into Savannah early and was able to valet car. Room was great. View of river. Front desk didn't have my reservation upon check in but was handled quickly. Waited over an hour for room service when told it would be a half hour.
Location Location Location NEW Rather expensive for such small rooms and the bar closes early. While modern and beautiful, they completely removed the HISTORY of the hotel that they replaced. The Brice is located in the old MULBERRY property, which was originally built in the old Coca Cola Bottling factory of Savannah. It would have been a nice touch if the Brice had kept some of the old Black and White photos that were in the halls of the old hotel and displayed them, somewhere as a way to tie the new to the history of Savannah. Instead, they completely eradicated the history. The staff is good, but not great. This is supposed to be a five star hotel, and I would rate it four. No coffee pot in the rooms until you ask for it, then its delivered and is great-keurig -why not just put one in each room? That's what I expect in five star hotels and certainly at hotels in this price point range.
Great hotel. Beautiful city. Fabulous desk staff and valets.
- rooms, wine hour, allowing pets, cleanliness, drinks from bar. service and the 'no' or i'm being put out -type mentality for standard requests. I had very high expectations and am a die-hard Kimpton fan, unfortunately, with the exception of the San Francisco hotel this was the only other Kimpton disappointment in the range. I 've tried about 12+ different properties so far.
Great location, hip atmosphere, comfy beds. Seems like the staff was a bit immature or possibly new working in customer service. Check in was very "relaxed", bartender not able to help w/ wine selection, hostess made us call our own petty cab & find our own plastic cups for togo drinks. Nothing major, small courtesies like these would be expected in a place like this.
Beautiful inside and out and the staff was amazing!! Wish the cost was slightly lower
Loved the hotel decor, comfort and great staff. Rooms were nice and clean. Great 5-5 free wine and appetizers. Great restaurant in lobby but also great food recommendations from the front desk and valet. We checked in and the bathroom sink was broken. However, the staff was quick to fix the problem a d relocated us in 30 seconds.
The receptionist was wonderful. We had accidentally booked the wrong date. She was more Han accommodating and even upgraded our room since it was our first family vacation! She took time and printed out restaurant recommendations and a city map.
Even though there was lots of pets at the hotel it was kept very clean. Wine social hour was very nice. Pool was not heated.
Free happy hour and coffe everyday. Great location and friendly staff.
Off course the location is great. staff are very friendly and helpful. The happy hour at the hotel is the best. They provide finger food and wine for free and it provides a great opportunity to exchange some information with other guests. They also have free bikes to rent which is awesome given that the closest place we saw that we could rent bikes was at market place. Mattress could have been a bit more comfortable.
Personnel, except for one waitress, were great. First night there was no water. It came back on at 11:00 am the next day. We were just given an apology by voice mail. On top of the inconvienance (no bathrooms working, ick) it could have been a disaster since the sprinkler system would not have worked if a fire broke out. And we were on the 13th floor. Breakfast cost us $52.00! Really!!!??
Boring/Disorganized receptionist at Aqua Star restaurant and long waiting. The receptionist wrote my name on a piece of paper then told me to wait around 15 minutes but we waited 45 minutes. When i checked back on him , he acted confused then finally gave us a table. When we got inside, we noticed the family that came right before us were still not served. That's when we decided not to waste anymore time and leave.Overall The hotel is wonderful. More excited friendly staff and fast service
Check in time is late (4 pm) and don't count on being able to get your room a minute early.
They staff was very friendly and assisted your tend to your needs Food choices were limited...I would have like to see more salads on the menu.
It was just my wife and our Morkie and the room was more than enough. Clean place, friendly staff. You definitely want to get a room facing the river that way you can see the ships come in and also have a view of river street. You have a ferry that can take you to river street from the Westin property for FREE. That way you are not spending $ on parking. If I'm back in Savannah I will def stay there again. N/A
Great location with a shuttle that takes you across the river 2x/hr so easy to get back and forth. Pretty grounds and for the most part very nice staff. They definitely need either a bigger pool or a second pool. With as many "pool days" as you get in Savannah, its reasonable to assume guests are for the most part going to take advantage of the pool. Its way too small for the size of the hotel, and there are no where near enough chairs. They also waste a lot of pool real estate on cabanas that they're trying to upsell...that could be more chairs. But even with more chairs the pool area is simply way too small for the capacity of the resort. Overall, upselling the cabana is reminiscent of their strategy...nickle and dime guests.
The ferry ride across the river was good The customer service was horrible. Never coming back to this resort.
room was wonderful. Great shower, comfy bed, lots of pillows, very quiet. Always got a good nights sleep. loved the water taxi service. Room service guy was the most helpful and friendly person we dealt with the entire stay. He was great! We also liked the Green program, I like hotels that provide this option. front desk pretty much took the information and gave out keys. No information on where thing were, how to get to the water taxi, information on the different in house restaurants. We had to figure things out for ourselves and when we had to ask an employee, some were helpful and others acted like we were bothering them. I am enrolled in the starwood preferred guest program so I was expecting more helpfulness. Other Starwood properties had an info packet all ready at check in. Savannah is a destination spot so it would have been helpful if we had been given more information.
Very friendly and accommodating staff. The rooms and facility were very clean and the beds and bedding was awesome! Luxurious, comfortable and completely accommodating for what I was looking for, for a weekend getaway. TV remote didn't work well. Upon initial call to the hotel, the front desk stated that they did not have shuttles to and from the airport. When I left and asked the front desk to call me a cab, they stated they had a shuttle that was $10 cheaper than a cab rate.
Very clean, modern, ferry boat crossings Late check-in time
The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.
Extremely Accommodating under extended circumstances. Very friendly staff.
Comfortable, clean, convenient. Loved the facility. Would have liked to have had a sauna and/or hot tub at facility.
The location is great. The staff is generally nice and friendly. Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.
The staff are great. The location is also great. The complimentary beverages (not the alcohol) were a nice feature. The terrace with pool and fire pit is nice. I would definitely stay there again. The housekeeping was fine but could have been a little bit better. Didn't leave clean towels one of the days we stayed. The fitness center is a little small.
This is the only place we stay at in Savannah now that we do not live in town. Staff is amazing! Great room and service from all of the staff. Room was very clean.
The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.