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The breakfast buffet was fantastic The servers were the greatest !
I complained on 2 of the intended three nights of smoking. THere was clearly smoking in one of the rooms near mine or on the floor below. The security team agreed and said that they could not do anything about it. Clearly the cleaning staff would have noticed after one night and been able to stop it. I had a headache and woke up with my allergies inflamed . I had to leave the hotel. I went to the Marriott Midtown Suites...awesome...
Staff and location
Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
Flies in the room. Hair in the toilet. Was not clean
They had amazing customer service!
Supposed to be free wifi. And free parking not amazing at all
I loved the view from our floor and the room overall was very comfortable and clean.
For the cost I would hope for a peaceful nights sleep but instead loud music was played half the night along with younger girls running and laughing up and down the hall. Very disrespectful.