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When we first arrived, we were give rooms (we booked two rooms- one for us and one for another couple) in the Marriott Suites Hotel. My booking said that we each had King Suites. i had actually called the hotel directly and spoke with the Manager, Bryce, who confirmed those facts. However, our room was 2 Queen beds and the other couple's room was not a suite. I called down to the desk to see if a king room was available and Bryce answered. He said that we could certainly have a king room, but in the main hotel, not the Marriott Suites. He then mentioned that the hotel rooms had just been renovated. Both of us moved and the rooms were beautiful and much nicer that the Marriott Suites room. Those rooms were dated and worn. The hotel rooms were new and very, very nice. Bryce took care of us easily and efficiently. Great Riverwalk.
I liked the proximity to the River and the view from the room. Staff was nice and no serious problems. I don't like the room2room doors. And the $7 per day self parking fee.
Updated modern rooms. Great showers. Great location, lots of local restaurants and bars. Fast free WiFi. No free breakfast but there is a small Starbucks in lobby. Wish it was open all day not just mornings. Couldn't connect laptop to TV connections hidden.
Clean. Spacious. Friendly staff. Affordable. Great location. Would stay again and recommend. I liked everything.
Aesthetic was pleasant Beds were comfortable Hotel was clean Breakfast was tasty and plentiful
Pleasant and helpful staff Spaciousness Microwave and frig Comfortable lobby and breakfast area 24-hr coffee/tea/water No towel bars No grab bar in tub - could prevent accidents No full length mirror Would like more choices at breakfast Prefer larger napkins at breakfast No shower caps
The room was very clean and the hotel was roo The bed wasnt comfortable like the last time we stayed. The shower didn't even feel like last time. Would go back for the same room we liked before
comfortable bed cooling/fan system, room never cooled down until we checked out in the am. front desk clerk was rude, unfriendly, i asked him questions , he never answered, all he did was point or look down, ignoring me. hot water in shower was pitiful, too cold to shower. stains everywhere in the hallways, no signs indicating locations for ice machine, soft drinks.
Staff very nice, very convenient location, comfortable bed, lots of TV channels, decent size room The maids NEVER cleaned our room. We had to go downstairs and ask for fresh towels everyday -- there was no phone in the room to call the desk. Our mini fridge did not work. After the first night, there was NO hot water. The free breakfast was cheap & pretty terrible. But worth the cheap rate in my opinion.
It's newly remodeled. The lobby and common spaces are nice. The gym and restaurant are currently under construction but look promising. The location is good and it's a nice historic building. Minutes from anything in Augusta. My room was very, very small and the hallway light shone into my room through the door jam at night through a crack about 1cm wide.
Very charming place. Although the hotel has been updated the person in charge has done a very poor job thus far. Things like towel rakes have not been installed.