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Staff was wonderful Parking- You either agree to pay roughly $28a day to valet or are forced to park in a public shady pay per day lot across the street.
The bed was nice and fluffy, clean. Nice room, decent gym. There was a trolley stop right outside the hotel. We didn't partake but it was a good option. VIP lounge nice but not always stocked. Liked that it was on the 19th floor. Wasn't aware that the parking was valet only until we got there. $26 per night when there is a parking lot across the street for $12 per night. If you park valet you have to call in advance every time you need your car.
Location Door key card did not work had to go down twice to get it rescand. Over charged my card $80 and I had to call to get it canceled five days later.
The staff at check in were wonderful. I was told during check in that breakfast was included in the rate and when I checked out I was charged. When questioning the charge the young lad behind the counter started arguing with me and blaming the charge on using a third party and was condescending.
Every single staff member was informed, diligent, kind and respectful. They all went out of their way to make out stay amazing! Loved everything!!
I did not like the ( service fee ) I was charged . I know that where ever we go, I will ask about this hidden fee & if they have this fee I will not tip any of the help due to the fact I'm already paying it with the xtra fee their employer charged me
It's a shame. The hotel is really nice, but the lightbulbs they've chosen to put in the rooms make them feel like a morgue. The CFLs put out this nasty blue light that is unsettling. Bad lighting choice! My other gripe was the fact that I got what's called a luxurious tub included with my room. Turns out it's just a run-of-the-mill tub you find in any cheap hotel. . .
The staff were very friendly and helpful Mattress was dippy and lumpy
Great location, very friendly and helpful staff. Best value for the money in the area. Parking garage
Great location, central to city for food and entertainment within walking distance. Housekeeping staff didn't keep up to date with replacing amenities. Did not replace towels one day.
The Madison is beautiful. The staff are very friendly. The rooms are spacious and very clean. The bar has excellent food and drinks. The bed was quite uncomfortable.
The room was very spacious and comfortable there was no parking for the hotel, and when we checked in there was nobody at the front desk a bell boy had to go find someone for us
Proximity to downtown area No hair dryer in room
Only good thing was the location Door dead bolt handle missing, also door didn't seal when closed. Toilet handle was broken, bathroom light fixture was burned out, mildew on the shower curtain, lamp missing a light bulb, dirt in the corners of bath room and on the door. The pool water was green.
location it was like spring break with drunk college kids yelling and screaming and fighting. not relaxing.