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The bed was exquisite and especially the linen, just like I have at home The price
Staff was friendly and rooms were clean. Only 2 elevators worked; felt the price was a bit much for what was offered, considering the hotel charges extra for breakfast and for parking.
Hotel was in a nice area ,walking distance to a nice restaurant Trolley every 15 minutes breakfast housekeeping forgot to clean 1day for the price it should be microwave in room
Location was excellent. Connects to the convention center. Trolley stop is just outside the doors. No electric vehicle hookups. Valet is $26/night but no setup for EV charging. Because of this would not have stayed there if was not part of a group booking.
The bed was nice and fluffy, clean. Nice room, decent gym. There was a trolley stop right outside the hotel. We didn't partake but it was a good option. VIP lounge nice but not always stocked. Liked that it was on the 19th floor. Wasn't aware that the parking was valet only until we got there. $26 per night when there is a parking lot across the street for $12 per night. If you park valet you have to call in advance every time you need your car.
There's a $26/night valet fee for parking. Was not aware of this until you already arrive at the hotel and there's no other parking available.
It was a very pretty hotel in the lobby, pool, and gym area. The staff was not friendly, the bathrooms were dirty, and the comforter was stained. When I talked to the staff about it they were very rude.
Location was excellent along with the fitness center. Very much enjoyed it.
We had a corner room with a beautiful view of the Memphis bridge. The bed was comfy and the staff was great. Access to the club on the 19th floor was nice with delectable food served all day. We will definitely stay here again. It could have quieter in our room but very nice anyway.
The location for a cook convention center graduation was perfect. There was ample room in the lobby for family and friends to meet and talk. The staff was very helpful and the area was safe. Parking can expensive over a weekend stay. There is ample street parking adjacent to the hotel, but it also puts car at risk of theft. This location also requires you to drive to almost all attractions in the city not in the cook convention center.
Staff was wonderful Parking- You either agree to pay roughly $28a day to valet or are forced to park in a public shady pay per day lot across the street.
Location Door key card did not work had to go down twice to get it rescand. Over charged my card $80 and I had to call to get it canceled five days later.
Traditional rooms and bathrooms are very small for the price paid...
Very central and convenient location - many historical sites, restaurants and bars walkable from the hotel Awful service all around - room service, cleaning staff, lobby bar, etc. All provided VERY slow service (i.e., did not turn over our room until almost 8pm at night, never provided clean towels despite calling twice, room service took almost 2 hours despite being told it would be less than an hour). Repeatedly told incorrect or wrong information (i.e., asked about where to buy a tshirt that we saw in a case in the lobby and was told the store doesn't exist, even though it's around the corner from the hotel, was told check out was 11am but it's 12pm)
Every single staff member was informed, diligent, kind and respectful. They all went out of their way to make out stay amazing! Loved everything!!
We were there during the holiday season & the lobby was so beautifully decorated with a huge Christmas tree, gingerbread village, & holiday singers. The room was very quiet, clean, comfortable. The bathroom however is TINY. You literally have to straddle the toilet to use the makeup mirror. The staff was super friendly. The sit down restaurant off the lobby was absolutely delicious & very reasonably priced. My only disappointment was that I had made my reservations months ago & others in our party who had made reservations directly with the hotel last minute, got a holiday deal which was much cheaper & included breakfast.
Great location. I remember going to the Peabody with my grandparents when I was a child and it's a classic. Loved motion sensor lights below the bedside tables to help direct me at night. Nice room, in general. I attempted to check in at 3:15. First, there was no record of my stay for that night . . . they had me booked for Sunday instead of Saturday. This may not be the hotel's fault. The staff was nice and they fixed it, but then I had to wait THREE hours to get in my room. I had somewhere to be, so this involved leaving my luggage on a cart in the hotel and hoping for the best. I was pretty miffed. I complained when I was in the lobby bar getting a drink, though, and the nice server (manager?) took care of my bar tab, so that was nice. Apparently it was an overbooked weekend. It was definitely chaotic.
Nothing We booked our stay 8 months ago when we arrived at 11 pm we called to tell them we would be late we even payed a Peabody hotel town car to pick us up at a train we were told they did not have our room we had all are needed info from our booking 3 people checked in beside us while we waited 20 minutes to talk to manager we were called to back room and treated like we did something wrong one person in lobby even said wonder what they did manager was rude and over bearing tried to tell us we were rude because we did not want to go to another hotel but we had to it was 11 pm we found out from desk clerk at this hotel that the Peabody has a common habit of over booking and sending us away with 8 month ahead booking the people who got rooms at same time we checked in were part of a group shame on you Peabody for your treatment of guest! What makes it worse is you do it all the time
Always love the service and romantic atmosphere with piano playing in the lobby.
The staff at check in were wonderful. I was told during check in that breakfast was included in the rate and when I checked out I was charged. When questioning the charge the young lad behind the counter started arguing with me and blaming the charge on using a third party and was condescending.
The hotel was very clean and in an excellent location. My husband and I went to Beale Street and had a lot of fun. The people at the Peabody hotel in Memphis were extremely nice. We will definately come again. I enjoyed the hearing the history of the ducks and loved seeing them walk down the red carpet. I give y'all excellent ratings. Thanks for a wonderful stay! I had nothing bad to comment on the Peabody Hotel in Memphis.
Our room was on the 10th floor, on the Mississippi River side of the hotel, so we have an absolutely FABULOUS view of the sunset on the river. It was phenomenal. We were celebrating my mother's 80th birthday. Everything at the hotel and all the employees with whom we came in contact at the hotel were wonderful. It was a perfect weekend.
I did not like the ( service fee ) I was charged . I know that where ever we go, I will ask about this hidden fee & if they have this fee I will not tip any of the help due to the fact I'm already paying it with the xtra fee their employer charged me
Clean, great location and really enjoyed the personality of the staff and the property. One of a kind.
The accomodations were excellent, the location was great and the staff was extremely helpful and friendly
I loved the proximity to Beale Street and how accommodating the staff were. Everything was luxurious and wonderful. I have no complaints.
The beds are so comfortable. Pay extra for.parking.
It's a shame. The hotel is really nice, but the lightbulbs they've chosen to put in the rooms make them feel like a morgue. The CFLs put out this nasty blue light that is unsettling. Bad lighting choice! My other gripe was the fact that I got what's called a luxurious tub included with my room. Turns out it's just a run-of-the-mill tub you find in any cheap hotel. . .
the rooms were clean and comfy We paid for a room with a King size bed for my husband and I and were given a room with 2 full size beds. We were not happy at all. This was our first time to book through Kayak and we were not happy when the lady at the front desk informed us that when we book through a 3rd party, that the room we book was considered a "suggestion"
Great location, very friendly and helpful staff. Best value for the money in the area. Parking garage
Staff was extremely friendly, view was fantastic! Didn't do my research was expecting a pool and hot tub
I guess the headline says it. The service was exceptionally cordial, which is more a statement on the times we live in, where a friendly greeting is no longer guaranteed in the service industry. The room was clean and spacious. The location was good, too. Only there one night, so can't say more.
The room was very spacious and comfortable there was no parking for the hotel, and when we checked in there was nobody at the front desk a bell boy had to go find someone for us
The Madison is beautiful. The staff are very friendly. The rooms are spacious and very clean. The bar has excellent food and drinks. The bed was quite uncomfortable.
Stayed in the presidential suite due to a complimentary upgrade. Very romantic settings with dimming lights, round bed, music speakers. Great honor/wet bar with every refreshment you need. We loved it!!
Proximity to downtown area No hair dryer in room
Close to Beale Street. 7 minute walk. Not outrageously over priced. I would stay again. Very small double bed room. Carpet was stained in several places. Bathroom needed a deep cleaning.
Only good thing was the location Door dead bolt handle missing, also door didn't seal when closed. Toilet handle was broken, bathroom light fixture was burned out, mildew on the shower curtain, lamp missing a light bulb, dirt in the corners of bath room and on the door. The pool water was green.
I expected to be disappointed. But I was pleasantly surprised and this was a clean convenient hotel at an affordable price. I will come back Not many amenities
location it was like spring break with drunk college kids yelling and screaming and fighting. not relaxing.
Nothing. Lights in bathroom did not work. Requested them to fix or another room. They refused. Room smelt moldy and smoke. Carpets were dirty with animal hair. Asked for refund. They couldn't do anything about it since I booked thru your office. Contacted your office and received NO service from operator. Still waiting for some type of response. NOTHING. Ended up booking another room on my own at different hotel since I could not get any help from your office. This will be the last time I use your service and will be proud to inform my family and friends.
The location was great - within walking distance of many things to do in Memphis. The concierge at the hotel was very helpful and friendly. Shower pressure was good, and beds were comfy. Not a lot of tv channels (not that you should be watching tv on a vacation!), and it smelled a little weird (like all hotels).