Location Overpriced. Pictures make it look much nicer than it is. Average at best.
This was a nice hotel, very beautiful on the inside. Great music in the bar room. Valet was super nice. Our shower had very low water pressure and as a female with long hair, this took forever And was very comfortable . also the shower was clogged so we took showers in a filled bath. When they said they would come fix it right away I thought they meant within the hour, but instead it took about 3-4 hours for the person to show up. By this time we had gone out to eat, and have drinks, go back to the room and start getting ready for bed by the time he showed. The hotel said they couldn't do anything for us because we had gone through price line to get our room, which I have never heard that one before. Room rates were overpriced in my opinion, stayed at a cheap motel that has been the same if not better.
Friendly staff, a number of good restaurants nearby, convenient to battlefields
Lobby and rooms were well decorated. The hotel is in close proximity to Warehouse Row and about a mile from the Aquarium and arts district. Kids loved the indoor pool even if it was small. The hotel could have been somewhat cheaper. We didn't eat here because the prices were just as high or more than top restaurants in town. The shower pressure was obnoxiously strong. We stood in a pool of water because it couldn't drain fast enough. Rooms are nice but a bit tight for a whole family.
Very clean. Friendly staff. Being charged for parking.
Room was clean and in good shape. Good size tub and shower. Attractive fire pit outside. Door staff was friendly. The garage's lighting was either mostly lacking or not working when we were there. Coffee in the room was poor.
I don't believe after paying over $200 a night, we should have to also pay $8 a day to park our vehicle. The air conditioning in the room wasn't working very well.
Attractive Hotel Good Location Very expensive for the small room we had. Very loud facility - room right by elevators and ice machine and constant foot traffic and loud staff members. The entire hotel was filled with a conference and we were placed in amongst them - many of the facilities were used by the conference. After a late night with lots of loud disturbances we were awoken just after 5 am and forced to evacuate the building. After standing outside for a half hour we were given no explanation on why we had to evacuate other than the 6 fire engines that pulled up - then left shortly after. I'm sure it's a fine hotel - but we just didn't have a good experience.
Great facilities and excellent staff. Indoor pool was key for Spring Break. Was not very close to main attractions in the city and not in a very good part of the neighborhood. Not the best place to walk with young children.
The room was very nice and the beds were comfortable. Having the sauna, steam room and pool/hot tub included with the stay made the price of the hotel worth it. Live music and a fireplace in the lobby made the evening relaxing. The cleaning staff was very friendly and helpful. The staff at the spa was not up to par. I have a medical condition and called a week in advance to ask about setting up a spa package that would accommodate my needs. None of my three calls were returned. As for the hotel's restaurant, The Broad Street Grille, was overpriced and the wait staff was terrible. We walked out before ordering because we waiteds so long for service.
The room was clean Small rooms for the price...... Paying to park...
The hotel is absolutely gorgeous and the atmosphere was nice and comfortable. The people on staff were nice, always stopped what they were doing to smile and see if you needed help no matter what their job was (painters, staff, etc.). The food in the restaurant was excellent and their breakfast muffins are amazing. The rooms are clean, comfortable, and elegant. The only thing I thought was odd is no one ever offered to help me with my luggage when I arrived or was leaving. I was fine on my own, I'm only making an observation compared to what I usually see at other hotels.
Charming interior and comfortable bed, but not very clean and shows its age.
Excellent friendly staff. room was small
Everything, the hotel was great. Felt like I was in the 1930s.
It's a beautiful historic place. It's difficult to get around the separate towers. The pool area should be promoted more.
Bathroom could use some detail attention, especially the bathtub. Parking is pricey.
location downtown was great for our weekend to see and do things around Chattanooga. We saw 2 outdoor concerts in the evening and really enjoy the atmosphere of downtown. No mini refrigerator in the room. Other than that the room, staff and hotel was excellent.
I was getting engaged and the staff did absolutely nothing to make it special or give me their time of day to help with improving my moment. Definitely don't expect anything more than a room key from the staff or their attention. I would have expected the staff to be a little more accommodating, but they are definitely not a 4star staff. This hotel has all the potential to be a better hotel, but the staff and no fridge in the room makes it 3 stars.
Location/Pillows/Check-in staff Poor service from valet staff. Constantly locked out of room. Hair on bed/pillows. Dated decor.
The decor and carved wood is remarkable!
Rooms were spacious but the hotel needs to do a furniture update.
The hotel was beautiful, extremely friendly and helpful staff.
Great location. Easy to get around town. Friendly staff. $15 extra charge for parking. The TV channels were not easy to navigate. Did not feel like it was worth the money.
Just about everything The bar and pool close way to early.
Staff and cleanliness were above average! The fact I could hear everything happening in the hallway including to kids playing some game at 7:30 am on a Sunday and one guest continually knocking on another guests door while saying housekeeping at least 20 times in two morning.
Location to downtown was great Staff complained to each other in front of guests, room was small and even though it was a corner room, it only had 1 window. Only 2 elevators for 15 floors and its shared by the staff (no freight elevators) so wait times were bad. Check-in time was 3pm but room was not ready until 3:45pm. Overall it was "ok" but not what I expect from a DoubleTree.
It was not a bad hotel, the staff was friendly and the rooms were small but clean. It's not bad if your just staying for a night or two. Would not recommend for a long stay. Wish the beds would of been a little more comfortable, they need to update there beds. The bathroom is very small. Need to refresh the rooms better.
Pleasant place to stay. Clean room. We had to change rooms because the first one smelled like smoke, but they did it without a problem. Nothing
Very nice room - no complaints breakfast was disappointing. Orange juice was made from powder, no coffee or hot water for tea, a typically poor quality motel offering
Non-smoking floor Moldy, musty odor coming from the ventilation system; low-quality bedding - thin sheets, skimpy blanket, and comforter with holes from cigarette burns
House keeping left a giant hair ball in the tub and it didn't smell clean. Very small rooms and beds... even smaller bathrooms.
I wanted to find zero hairs on the pillows and sheets and towels, but instead I found at least 10 and stopped counting. There was mystery stains all over the comforter; red and white... There were spots on the towels and the floor was sticky. It obviously had not been cleaned between guests and there's no way those sheets had been changed. The room had clearly been recently "remodeled" but it still felt dirty. Despite the remodeling the overall feel of the hotel and the room was unsettling. My friend and I stayed there for about 6 hours total and that was more than enough. We did bond over our mutual hatred of the room, so if you're looking to get closer to the person you're staying with, this is a good place to go.
Close to many activities. No linen or towel refresh.
In making a reservation, you expect not to have to wait to get the room you reserved. I had to wait over an hour and a half past check-in time for the room to be cleaned.
Overall the hotel was nice. My only issue, of which is minor, was that they charge you to park on hotel property. Thought that was just a nickel and dime fee. Besides that, no complaints. Great hotel.
Room was small but comfortable. Breakfast was good. Close to downtown so we were able to walk to most locations for dinner and drinks which was very nice. Close to aquarium, ballpark. Had to tell the maid to service the room. Elevator made weird noises so we took the stairs.