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The cost in relation to other hotels nearby and the friendless of the staff. The king size bed wasn't comfortable at all. It had a dip in the middle making it very uncomfortable to sleep on.
We couldn't even stay at the hotel...had to cancel our reservation and move next door because the beds were unsleepable they were so uncomfortable.
Good location. Easy to find. Could use a little face lift. Lapshades were dirty and cracked, bathroom counter had red fingernail polish on it. Hair dryer did not work. Minor problems that should have been taken care of before we go there.
The shuttle took us right down to the old city where all the venues are and picked us up, but only till 11pm. Unfortunately the festival ran later than that. In an effort to ease the hangover on the second morning of the festival, we went to the restaurant at about 11 am, and the bar was closed. We asked for a mimosa and a bloody Mary and waited about 15 minutes with no drink. We went outside after we gave up and the server chased us down, offering the drinks on the house, but we were just over it at that point. One time before i stayed here and was having sex with my girlfriend and the manager actually called the room when we were done and asked us to keep it down. Thin walls, apparently. II'm going to the Hilton next time I stay in Knoxville.
Liked the on-site dining and bar. Site is quite and family friendly. Bathrooms a little cramped in rooms. Needs better space utilization.
It was clean and well lit, the decor was very elegant. That's about it, the rest a collection of minor aggravations coupled with a major safety issue. 1) I had to pay for parking and told to park on top of the garage out in the weather while people who were paying to park for a local sporting event were allowed to park inside the garage. 2) The windows to the room were poorly sealed and even with the thermostat set at 80 the room was miserably cold. When I called the front desk to request another blanket, I was told there was an additional charge. 3) The entrances and sidewalks are poorly lit and the curbs painted a dark gray color. Upon returning from dinner, a short walk up the street and much later in the evening, I nearly broke my ankle when I thought I was stepping off of the sidewalk but was stepping half-way off of the curb, nearly falling in the process (no alcohol was involved). This needs to be addressed as a serious safety issue. 4) If a hotel is going to offer room service, dirty dishes need to be picked up promptly, not left in the hallway outside the room for hours and hours. This was the first and last time I ever stay at this facility and we travel A LOT.
Food in restaurant was sub par
We were in room 717. Brawling in the next room (715) brought management up twice. (Someone else called the management.) Dog barking down the hall. A party down the hall broke up at 2:30 in the morning with much shouting. In the room, lumpy old bed, peeling wallpaper, old mismatched furniture and lamps in the room. I have photos. We stay there every December when we visit family. This is our first bad experience. Do not accept a room on the 7th floor!
Nothing special about this place except the price. The location was not as close to our destination as we were told. Staff always seemed busy chatting with each other. Entrance ramp and deck area difficult. Way over priced for what you get. No place to walk dogs.
Parking was confusing.
I booked the room the day of at 1125PM planning to arrive at 3 AM. The first thing the staff told me was that I'd probably be charged again bc they wipe the previous day's reservations at 2AM. They kept saying if I didn't use your website and booked through them then it wouldn't be an issue but they made sure to be clear that using the third party site was not the way to do it. Thankfully I wasn't charged twice but please indicate this timing issue and the need to call if you'll be arriving late on your website so people are aware. It was a very stressful first encounter and I was unsure if they'd charge me again until the morning.
Did not have coffee maker in room but had coffee. Treadmill in workout room did not work. Did not bottle water @ store at check in & when asked if vending machines on floor staff at desk could not tell me. When told staff at check out about coffe pot & treadmill (and these are important to me) did not even offer an apology.
All around great stay...it was easy to locate, clean, friendly place to stay.
Warm interior finishes and decorating, room well stocked with useful furnishings, friendly and efficient front desk staff, reasonable price and good value. Bathroom ceiling had not been fully repaired after water leak.