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Location Old bathroom, rust . Outdated room. Found a bug in the room.
The staff was very friendly, especially on our second visit, remembering our names and other specifics. The check in and check out process was rapid. Located right off I 40 and conveniently in the middle of a bunch of very good restaurants and useful stores.
The hotel staff was very friendly and the hotel itself was in great condition. Room was clean. All appliances worked. There were large dogs staying in the hotel that began barking early in the morning.
The shuttle took us right down to the old city where all the venues are and picked us up, but only till 11pm. Unfortunately the festival ran later than that. In an effort to ease the hangover on the second morning of the festival, we went to the restaurant at about 11 am, and the bar was closed. We asked for a mimosa and a bloody Mary and waited about 15 minutes with no drink. We went outside after we gave up and the server chased us down, offering the drinks on the house, but we were just over it at that point. One time before i stayed here and was having sex with my girlfriend and the manager actually called the room when we were done and asked us to keep it down. Thin walls, apparently. II'm going to the Hilton next time I stay in Knoxville.
Very clean, wonderful staff, excellent location to the downtown activities. The pool was smaller than I would have expected from such a nice hotel. There was no hot tub or sauna.
Liked the on-site dining and bar. Site is quite and family friendly. Bathrooms a little cramped in rooms. Needs better space utilization.
Beds very soft, pillows very nice
We were in room 717. Brawling in the next room (715) brought management up twice. (Someone else called the management.) Dog barking down the hall. A party down the hall broke up at 2:30 in the morning with much shouting. In the room, lumpy old bed, peeling wallpaper, old mismatched furniture and lamps in the room. I have photos. We stay there every December when we visit family. This is our first bad experience. Do not accept a room on the 7th floor!
Love the lobby! It's luxurious and makes the guest feel more sophisticated. The bathrooms were also top notch. The toilet was very loud when it flushed not allowing for quick middle of the night restroom trips without disturbing your significant other. The hotel room doors need hydraulics. Other guests slammed the doors and it was VERY loud. I understand people are having a good one but it should be quiet after a certain point. Hydraulics on the doors would fix that!
I booked the room the day of at 1125PM planning to arrive at 3 AM. The first thing the staff told me was that I'd probably be charged again bc they wipe the previous day's reservations at 2AM. They kept saying if I didn't use your website and booked through them then it wouldn't be an issue but they made sure to be clear that using the third party site was not the way to do it. Thankfully I wasn't charged twice but please indicate this timing issue and the need to call if you'll be arriving late on your website so people are aware. It was a very stressful first encounter and I was unsure if they'd charge me again until the morning.
Nothing special about this place except the price. The location was not as close to our destination as we were told. Staff always seemed busy chatting with each other. Entrance ramp and deck area difficult. Way over priced for what you get. No place to walk dogs.
The location was nice and the lobby looks nice. The room size was nice and the bathroom was just fine. Our room smelled funny. We had to spray perfume to help. The beds sunk in the middle and the furniture was in bad shape, stained and tore up.
I like the non-smoking environment all the building. And very clean room too. The room is so small compare with what it displayed on website.
Did not have coffee maker in room but had coffee. Treadmill in workout room did not work. Did not bottle water @ store at check in & when asked if vending machines on floor staff at desk could not tell me. When told staff at check out about coffe pot & treadmill (and these are important to me) did not even offer an apology.