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we order room service, adn the quality and taste of the food was excellent!! and the service very kind.. i was aware not to leave things in the car like gps, laptop, etcccc..and we felt a litlle afraid of going out for a walk... increase security please
They need to upgrade their TV's bad!!
I was at a conference - there was everything we needed. The guest rooms were very comfortable - lots of pillows! A few things: A light on the podium in the Grand Ballroom would be a welcome addition. Also the chairs aren't comfortable and they are placed too close together. The escalators were broken. I don't like that you have to go outside, walk a distance, then carry your luggage up stairs to the car, when parked on the roof level.
Location was good. Room was clean and spacious. Bathroom was not what was shown in picture. Had a tiny tub and shower while the picture showed a spacious glass enclosed shower.
In town to visit family and the separate living area in our room provided a great place for us to all gather before and after dinner. The entire suite was spacious, comfortable, and clean. The complimentary breakfast was delicious and had great healthy choices. All the staff were very friendly. The location is great and walking distance to some fabulous eateries. Would definitely return.
proximity to bars and restaurants downtown Some house keeping issues in the room
A good service, clean rooms with good Wifi, comfortable beds Breakfast is ok Resaurant has a small choise but a good price and quality
My wife and I appreciated the obvious desire of the staff to offer good service. Please review critically the instructions on the desk phone in Room 812 and see if they work. For example, pressing the button for a message from another guest does not work. One tries, with no success, phones the operator, and is told that one must dial 5. A waste of time to guests and your staff. There may be other examples. 2) A servicing of the door closers would be useful. Now, they slam the door (of Room 812).
The bed and linens and soaps were fantastic! When I booked on line they did not get my written message until too late.
Convenience of have the room and conference in the same location. Loved the food. The hotel restaurant offers a good variety.
Our family really enjoyed the pool and waterslide
Great hotel with friendly staff that was right off the 402. The room smelled very stale and damp.
The staff was exceptionally helpful and very quick with check-in and check-out. My family was accommodated in adjoining rooms without hassle. The building is very dated and run down. It is in dire need of repairs and a thorough deodorizing and cleaning. The rooms continue to smell of smoke and food from longer term guests and the decor is dated and old. The beds are not queen size, so if you book for two ensure you get queen beds, not two full beds.
My first impression of the hotel was not good. It needs some upgrades