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Location was good. Room was clean and spacious. Bathroom was not what was shown in picture. Had a tiny tub and shower while the picture showed a spacious glass enclosed shower.
In town to visit family and the separate living area in our room provided a great place for us to all gather before and after dinner. The entire suite was spacious, comfortable, and clean. The complimentary breakfast was delicious and had great healthy choices. All the staff were very friendly. The location is great and walking distance to some fabulous eateries. Would definitely return.
proximity to bars and restaurants downtown Some house keeping issues in the room
The staff was very pleasant - made you feel welcome. The Computer was down at check out so no receipt was available. One was to be sent electronically but nothing has arived.
I was at a conference - there was everything we needed. The guest rooms were very comfortable - lots of pillows! A few things: A light on the podium in the Grand Ballroom would be a welcome addition. Also the chairs aren't comfortable and they are placed too close together. The escalators were broken. I don't like that you have to go outside, walk a distance, then carry your luggage up stairs to the car, when parked on the roof level.
Proximity to train station, comfortable bed Bathtub wasn't draining, when complained they tried to fixed it but didn't work do they transferred me to another room but I had to get my language myself, the room service guy gave me the key and left. Old painting of the doors.
They need to upgrade their TV's bad!!
we order room service, adn the quality and taste of the food was excellent!! and the service very kind.. i was aware not to leave things in the car like gps, laptop, etcccc..and we felt a litlle afraid of going out for a walk... increase security please
My wife and I appreciated the obvious desire of the staff to offer good service. Please review critically the instructions on the desk phone in Room 812 and see if they work. For example, pressing the button for a message from another guest does not work. One tries, with no success, phones the operator, and is told that one must dial 5. A waste of time to guests and your staff. There may be other examples. 2) A servicing of the door closers would be useful. Now, they slam the door (of Room 812).
The staff was very helpful and friendly. Made the stay for business much more enjoyable.
Excellent facilities, service, and location.
I liked the friendliness and helpfulness of the staff I did not like the fact that there were a lot of extra charges, such as in-room music, email retrieval, self parking
Staff was very friendly, entrance was nice looking, valet parking was good. No kitchenette, no microwave, no mini bar. Fridge is too hidden. Ice wasn't available on every floor. Our towels had stains. Bed was comfy, the view was kind of crappy (10th floor view of back parking lot). HALF THE OUTLETS didn't work in our room.
Nice hotel with friendly staff. Great location in downtown London. Pool and gym areas. There is no wireless in the rooms like the website says. There is a network cable in each room though.
Love the pool and how it is laid out. The lounge on the 20th floor was very relaxing and the munchies were wonderful. We've stayed at this hotel a few times and always enjoy it. It would be nice if you had a smoker's area at the back of the hotel. Looks very tacky at the front and having to wade through the smoke to get to your car is not pleasant. My husband has severe asthma and this is always a problem.
Comfort & Cuisine
Staff was wonderful, helpful and kind. Shannon (check in ) was especially nice knowing I was stressed and sending me some complimentary wine with room service. All staff was great, breakfast gal was terrific. Tiles around bath needed better cleaning, black in spots. A turn off for me.
-the friendly, courteous staff and the room which had an individual terrace outside the sliding doors -the original room assigned had an electric deodorizer running and the fragrance caused problems with one of the children who has asthma, even after it was turned off -however, the staff was quick to give us another equally lovely room adjacent to the first one
A good service, clean rooms with good Wifi, comfortable beds Breakfast is ok Resaurant has a small choise but a good price and quality
The pool area was great Resturant food was poor
we loved the pool area. WHen my 3 year old was disappointed that she was too small to ride the waterslide, the life guards took her to help feed the koi fish! It made her day!
Convenience of have the room and conference in the same location. Loved the food. The hotel restaurant offers a good variety.
Our family really enjoyed the pool and waterslide
The bed and linens and soaps were fantastic! When I booked on line they did not get my written message until too late.
close to the high way starting to look a little run down I would classify it as a 2 star not a 3 star. Have stayed at the Travel lodge which is 2 star and it is nicer, newer and includes breakfast. I stayed at the Ramada because your rating was higher, I will stay Travel lodge next time.
Friendly helpful staff, comfortable clean room, good value for the price.
We like this ramada close to downtown staff very nice an helpful beautiful big pool an clean bed comfy too . Very happy
The hotel is good value. The cleanliness does need to be improved. There are stains on the table and on the carpets. The remote had something on it. I travel with Lysol wipes. I trusted that once I used them it would be ok,instead of being moved to a new room. It was quiet and staff friendly.
Good value, close to the highway. Bed was comfortable. Maintenance equipment sitting out in the hallway overnight. Smelled like smoke in the non-smoking room. Wi-fi signal was horrible, and kept cutting in and out, impossible to check the map.
My first impression of the hotel was not good. It needs some upgrades
Great hotel with friendly staff that was right off the 402. The room smelled very stale and damp.
Friendly and helpful staff
When I made reservation, It was listed with free breakfast, when we came we was told no free breakfast. We did stay at this hotel several times before and always had free breakfast including in rate. I was informed by hotel front desk, that if I call them direct for reservation, I can get free breakfast included for the same rate????????????
The staff was exceptionally helpful and very quick with check-in and check-out. My family was accommodated in adjoining rooms without hassle. The building is very dated and run down. It is in dire need of repairs and a thorough deodorizing and cleaning. The rooms continue to smell of smoke and food from longer term guests and the decor is dated and old. The beds are not queen size, so if you book for two ensure you get queen beds, not two full beds.