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Infinitely better than our previous stay at crown plaza. Staff at desk was helpful and nice. Room was quiet as requested. Comfortable. Will be returning upon next visit to Hamilton. Only (minor) complaint is there was a leftover towel on the shower curtain rod from previous occupant.
Beds are so comfortable ,room is nice and roomy very clean fast elevators and nice you don't have to go outside to get into the mall direct access to the stores and restaurants. I only had one complaint and that was the pool ladders into instead of steps older people with limited mobility can't climb ladders into or out of the pool I had a hard time getting out thought maybe we were going to have to call for help but with a little perseverance I got out really enjoyed the pool and hot tub they need to have better access ,stairs instead of ladders would solve that problem
Very old hotel, facilities are very bad, design is very bad, quality of room is very bad. Drawers are broken. Clothes press requires 1 day. Toilet is bad. It dose not meet the criteria of sheraton. I would rather go to another hotel or remove sheraton name from the hotel. Very old hotel, facilities are very bad, services are so bad, design is very bad and old, quality of room is very bad. Drawers are broken. Clothes press requires 1 day. Toilet is bad. It dose not meet the criteria of sheraton. I would rather go to another hotel or remove sheraton name from the hotel.
Check in staff was great. Too noisy. The cars and trucks going by made it impossible to sleep.
Frendly, clean, location great for getting in and out without being held up with traffic Not at all, great inn for staying
The rooms were nice for the money and were updated. The continental breakfast was lacking. Just some toast cearl and milk. They didn't even have cream cheese.
Clean, bid rooms
The one bedroom suite was quiet, clean (except for slightly smelly water in the ice bucket), and big enough for us to spread out (we have a very light sleeper of a daughter, I'm seven and a half months pregnant and have to sleep sitting up with a pile of pillows, and my husband has health issues that make sleep difficult for him). We arrived around 12:30 at night. I was nearly too tired to stand when we checked in, and obviously very pregnant. Check in was fine until I asked for a luggage cart. They didn't know where any were right then, and didn't feel like looking for any, apparently. Knock-off Red Roof Inns have luggage carts. The woman who checked us in said to park in the basement ($12.99) and bring our stuff up that way. Knowing that we had a sleeping toddler, a big cooler, and a lot of odds and ends that had to come up with us, I asked, well, is it faster and easier to bring things in through the lobby doors? No, she assured me, the elevator is closer in parking. Here it's all the way down the hall. Parking was a byzantine nightmare. It's not a lot designed for consumer use, but clearly a parking garage for valet use. You can tell because of the double parking spaces, where people parking on their own would be left parked in but valets can juggle cars, and because of the huge columns everywhere, and because the spaces are way too narrow for people who still have to unload luggage. Many of the more expensive cars were parked across two spaces (of course), to prevent being hit or scratched, so there was literally one space left. That space took us about 15 minutes to find. Then there was the matter of unloading and lugging everything through the 85 degree heat to the distant elevator, sad and sleepy toddler in my arms while my hubby carried way too much. To summarize, parking and then unloading took an additional 45 minutes, when we were already beyond exhausted. Someone should have offered to help us bring up our luggage through the lobby doors, and then I could have put the toddler back to sleep while my husband parked. Would have been much faster. But for whatever reason, they didn't want us to bring our stuff through the lobby. Or they just weren't thinking. I don't know. As often happens, my husband had difficulty sleeping. I called down at 10:30 the next morning to to ask for a delayed/extended check out, and was told that it was impossible by someone who was brusque and clearly in a bad mood. I woke him up so we could be ready to leave on time. On a whim, I called back at 11:30 and asked if it would be OK if we stayed until 1:00, the usual delayed checkout time, and this time was told yes. He went back to sleep for an hour. As I checked out, I explained my disappointment with the lack of luggage carts, the dishonesty about the ease of unloading from the basement parking garage, the fact that no one had volunteered to help at all (for context, I'm pregnant enough now that people volunteer to carry two grocery bags out to the car, a much easier task--I don't take them up on it, but then again, it's not usually past midnight when I go grocery shopping), and that the first person I called about delayed check out had been so rude and had denied it reflexively. The woman behind the desk in the morning was politely very defensive, but not helpful.
Great indoor swimming pool, my kid didn't want to leave!
Free parking! Its becoming more of a rarity. Was skeptical going in being that I just came from the same hotel but in Vaughn and didn't like that one much but this one was waaaaaaaaaay nicer! Nothing at all, keep up the great work!
The location No