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1. Attempted to make amends with some comps. 1. Showed up to a room that was not the room I booked online. Booked a King Suite, they gave me a Junior Suite and would not change. 2. The first room we got, had been used by someone. Soapy water in the sink. Soap opened and left beside the sink with wrapper. Water bottle opened and half drank. Urine on the toilet seat.
Great staff and great location The parking garage was a little dirty but I've seen worse.
We came to kingston. For the purpose of buying a new home for our family and Internet access was crucial. Very disappointing .
We had a very clean and quiet room (business class away from elevator). The staff were all very friendly, the service at the restaurant was great and we checked out the pool and water slide before they started to get a little busy with lot's of kids. Not walking distance from downtown (or much else) but still a good location for getting around the city.
The staff friendly efficient even with a midnight fire alarm and the guests standing around in the parking lot they were really goodt This hotel has a water park and is popular with families. Can be noisy
Our room's view of the Lake was beautiful! Room was filthy!!! Bathroom ceiling had mold, walls had spill stains on them, and the pillow cases on the one bed had not been changed as long hair strands were found on them. We did not stay the night!
Good rate and location. TV channel selection was poor.
The location is within walking distance of the downtown core. (The first restaurant is only a minute walk away.) The staff is both friendly and efficient. The rooms are spacious, well equipped and extremely quiet. I love this hotel!!! Overnight parking is expensive at $18/night.
We had a great room, overlooking the water front. Staff was very friendly. Perfect location to visit Kingston.
great room, easy location, free breakfast is always nice parking was expensive
We loved the water front view from our window and the super comfortable bed with fantastic pillows! We also appreciated the very clean pool and hot tub! Oh and having Starbucks available in the hotel was great too! It would have been great if the window was a door opening onto the balcony outside our room! Also some shampoo and conditioner in the pool shower would have been nice.