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room was nice furniture worn parking garage terrible. it appears that they tried to put too much hotel in to little a plot
We came to kingston. For the purpose of buying a new home for our family and Internet access was crucial. Very disappointing .
Good location in the little town, staff was friendly at check in. I'm not sure how this is considered a four star hotel. It's a 2.5, 3 at best. Tacky shampoo/conditioner dispensers in the small shower, mediocre bed... Our duvet had rips and holes and stains in it. We had a "lake view" room... And you could technically see the lake if you leaned all the way to The right side of the window and looked all the way to the left. Past the rooftop of the next door building, a parking lot, and between two tall buildings there was a sliver of water about three inches across from my perspective... How charming. The worst part was how thin the walls were though. I could hear every word the people next to us said, every flush of the toilet, even when they turned the fan on in their bathroom. I called the staff downstairs twice because it was so noisy I couldn't sleep. They said they'd ask them to be quiet but I lost about four hours of sleep by the time they finally went to bed at 4am. Not fun when I had a 12 hour drive the next day. No one really seemed to care at the hotel. Parking is $15 additional a day also. So I ended up paying a lot of money for a really terrible nights sleep in a dingy hotel.
Our room's view of the Lake was beautiful! Room was filthy!!! Bathroom ceiling had mold, walls had spill stains on them, and the pillow cases on the one bed had not been changed as long hair strands were found on them. We did not stay the night!
Good rate and location. TV channel selection was poor.
We had a very clean and quiet room (business class away from elevator). The staff were all very friendly, the service at the restaurant was great and we checked out the pool and water slide before they started to get a little busy with lot's of kids. Not walking distance from downtown (or much else) but still a good location for getting around the city.
The staff friendly efficient even with a midnight fire alarm and the guests standing around in the parking lot they were really goodt This hotel has a water park and is popular with families. Can be noisy
Friendly staff and the room was spacious and had a beautiful view to the waterfront. Very convenient to walk to the K-Rock centre One of the elevators wasn't working causing long wait times to go up/down to my floor. The sink in my bathroom was clogged. The underground parking was full had to park outside and was accidentally charged twice for parking.
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Staff was gracious and the room was of good quality. I think the fitness centre should offer more than it does. A couple of machines and a few weights is not enough.
We loved the water front view from our window and the super comfortable bed with fantastic pillows! We also appreciated the very clean pool and hot tub! Oh and having Starbucks available in the hotel was great too! It would have been great if the window was a door opening onto the balcony outside our room! Also some shampoo and conditioner in the pool shower would have been nice.