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1. Attempted to make amends with some comps. 1. Showed up to a room that was not the room I booked online. Booked a King Suite, they gave me a Junior Suite and would not change. 2. The first room we got, had been used by someone. Soapy water in the sink. Soap opened and left beside the sink with wrapper. Water bottle opened and half drank. Urine on the toilet seat.
Good location in the little town, staff was friendly at check in. I'm not sure how this is considered a four star hotel. It's a 2.5, 3 at best. Tacky shampoo/conditioner dispensers in the small shower, mediocre bed... Our duvet had rips and holes and stains in it. We had a "lake view" room... And you could technically see the lake if you leaned all the way to The right side of the window and looked all the way to the left. Past the rooftop of the next door building, a parking lot, and between two tall buildings there was a sliver of water about three inches across from my perspective... How charming. The worst part was how thin the walls were though. I could hear every word the people next to us said, every flush of the toilet, even when they turned the fan on in their bathroom. I called the staff downstairs twice because it was so noisy I couldn't sleep. They said they'd ask them to be quiet but I lost about four hours of sleep by the time they finally went to bed at 4am. Not fun when I had a 12 hour drive the next day. No one really seemed to care at the hotel. Parking is $15 additional a day also. So I ended up paying a lot of money for a really terrible nights sleep in a dingy hotel.
Great staff and great location The parking garage was a little dirty but I've seen worse.
Good rate and location. TV channel selection was poor.
Our room's view of the Lake was beautiful! Room was filthy!!! Bathroom ceiling had mold, walls had spill stains on them, and the pillow cases on the one bed had not been changed as long hair strands were found on them. We did not stay the night!
We had a very clean and quiet room (business class away from elevator). The staff were all very friendly, the service at the restaurant was great and we checked out the pool and water slide before they started to get a little busy with lot's of kids. Not walking distance from downtown (or much else) but still a good location for getting around the city.
The staff friendly efficient even with a midnight fire alarm and the guests standing around in the parking lot they were really goodt This hotel has a water park and is popular with families. Can be noisy
Staff was gracious and the room was of good quality. I think the fitness centre should offer more than it does. A couple of machines and a few weights is not enough.
Great location, suite & bed were very nice, probably best free hot continental breakfast I've ever had at a hotel. Room shower looks very nice, but actual shower space is small and cramped.
Continental breakfast was superb! Nice selection of flavoured coffee and teas. Decent gym with treadmills and stability balls, as well as hand-weights in the basement. Well the pay for parking is lame, $13/night. Some folks may like the fact that the parking is underground for security. But I wish I had been prompted about the parking fee. Tv selection is just basic with no option to buy any flicks.
We loved the water front view from our window and the super comfortable bed with fantastic pillows! We also appreciated the very clean pool and hot tub! Oh and having Starbucks available in the hotel was great too! It would have been great if the window was a door opening onto the balcony outside our room! Also some shampoo and conditioner in the pool shower would have been nice.