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Quite, clean room, friendly staff, quick check-in Also the restaurant food was very good The bath tub was very slippery, and one had to be careful.... A rubber matt would have been useful..
Excellent location with beautiful views of Kingston, the staff went the extra mile to welcome you and the room was incredibly comfortable Nothing
Great staff and great location The parking garage was a little dirty but I've seen worse.
Our room's view of the Lake was beautiful! Room was filthy!!! Bathroom ceiling had mold, walls had spill stains on them, and the pillow cases on the one bed had not been changed as long hair strands were found on them. We did not stay the night!
Good rate and location. TV channel selection was poor.
We had a very clean and quiet room (business class away from elevator). The staff were all very friendly, the service at the restaurant was great and we checked out the pool and water slide before they started to get a little busy with lot's of kids. Not walking distance from downtown (or much else) but still a good location for getting around the city.
The staff friendly efficient even with a midnight fire alarm and the guests standing around in the parking lot they were really goodt This hotel has a water park and is popular with families. Can be noisy
Staff was gracious and the room was of good quality. I think the fitness centre should offer more than it does. A couple of machines and a few weights is not enough.
Great location, suite & bed were very nice, probably best free hot continental breakfast I've ever had at a hotel. Room shower looks very nice, but actual shower space is small and cramped.
We had a great room, overlooking the water front. Staff was very friendly. Perfect location to visit Kingston.
We loved the water front view from our window and the super comfortable bed with fantastic pillows! We also appreciated the very clean pool and hot tub! Oh and having Starbucks available in the hotel was great too! It would have been great if the window was a door opening onto the balcony outside our room! Also some shampoo and conditioner in the pool shower would have been nice.