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River view was great but the trade off is that you have a small room. The 20-somethings basically took over my floor making noise well into the post-midnight hours and waking up my young child. Security was very responsive and really leaned on them after I finally called down to the front desk. Breakfast was very much a 2-star experience. The breakfast buffet space was about 800 square feet ... the hotel has 22 floors and the place was pretty full the weekend I was there - you do the math. Som e design engineer needs a smack in the head over that one. No free parking. No microwave in the room. Sound from other rooms/hallways really travels.
Clean and comfortable. It isn't a Hilton Hotel. It is the Waterfront. As a result, we had a very hard time finding it. Luckily, they honored the reservation. There was an additional charge for parking, which was not mentioned.
The view The fact we had one bed for 3 people and the manager was the rudest person I have ever met I. My life
Very happy with the hotel! Great location Staff could be a little more welcoming!
quite clean and friendly staff no elevator
Clean, warm, comfortable bed, nice shower, quick cab ride to downtown/Caeser's Windsor. Small TV with no on-demand or guide station. No mini-bar. Bare minimum continental breakfast. Staff were polite but overly conversational.
Rooms were clean and set up nice. Also bed was very comfy and good bath products.m Stayed on the second floor so felt like the trucks outside were right under us. Could hear people in the next room too clearly
The location very good for both local and cross-border shopping. The rooms were very comfortable, including the beds. Staff very accommodating and quick to assist. The buffet breakfast was excellent! The only negative is that they do not have a restaurant, however, there are several within the immediate area.
We usually stay at Hampton Inns when we travel in the USA. The Windsor location gave us perfect location for our business and access to cross the border. The hotel rate, compared to the U.S. average per night cost seemed HIGH - which is why we booked thru kayak - to obtain a lower rate. But, by doing so, we were unable to obtain the 'Hilton Honor points'. Also, we suggest to ask for a room at the back of the hotel - the street noise could be excessive if you are a light sleeper.
Good location, excellent customer service from front desk,fait value for the rate. Neighbouring guests were very loud, very late in the evening.
Breakfast was decent and parking is free. Close walk to casino Very noisy at night. Bunch of 19 yr olds running the halls drunk. Room location was not good as it was beside the ice machine and could hear it all night long. As well as could hear then pulling out breakfast carts while trying to sleep. This is well before 7 am. I would say around 5-6 am. Also smelt stale in the rooms and needs redecorating badly.