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The staff was super friendly and fantastic. Accommodations were great. Would definitely come back.
I liked the people at the valet and the door. It was our first time there and they were very informative of the area and had many good suggestions. I was impressed. All the people were very good.
Great stay!! The staff was great!! Love the room.
Price too much
Wife loved the bed. Room was clean and comfortable. Restaurants were good but have to give Taza's a two thumbs up on the Mediterranean Chicken and rice. We are not gamblers but enjoyed walking around and watching others do so. Primary reason for our stay was the Phillip Phillips concert which was stellar! No clear cut signs to tell you where to go for checking in. Stumbled across the Valet that worked hard to convince me I was in the right place and it was ok to leave my car.
The view from the room was spectacular! The bathroom was clean, but the shower head was sub par. It could have been more luxurious given that it's a prominent hotel.
River view was great but the trade off is that you have a small room. The 20-somethings basically took over my floor making noise well into the post-midnight hours and waking up my young child. Security was very responsive and really leaned on them after I finally called down to the front desk. Breakfast was very much a 2-star experience. The breakfast buffet space was about 800 square feet ... the hotel has 22 floors and the place was pretty full the weekend I was there - you do the math. Som e design engineer needs a smack in the head over that one. No free parking. No microwave in the room. Sound from other rooms/hallways really travels.
Everything else. Great value for the price. There was some unfinished repairs on the ceiling of the main lobby that didnt look as if it was being taken care of.
The location. It was perfect for a night or 2 in Windsor. Front "driveway" was not large enough if multiple people came to check in at once. Repairs / remodel being done was a bit of an inconvenience.
Great location for our stay. There breakfast was not good and no juices.
The view The fact we had one bed for 3 people and the manager was the rudest person I have ever met I. My life
Location was good and convenient. Has included hot breakfast which was nice. Rooms are dingy. There are on going renovations in the lobby.
Clean and comfortable. It isn't a Hilton Hotel. It is the Waterfront. As a result, we had a very hard time finding it. Luckily, they honored the reservation. There was an additional charge for parking, which was not mentioned.
The riverfront view is lovely. The inclusive breakfast is above average with a good selection and spacious and comfortable lounge. The room is quite good except for the mattresses. They could use a bit more padding.
I loved how great the staff is, and how easy the whole process was. We were just staying because we were going to a Guns and Roses concert in Detroit. We enjoyed how easy the check in, the availability of our room. What I did not like, was that when we went to our room, we found that we did not have the view that we wanted. We had a small window facing the river, but you have to be directly facing. If not, you are looking right into a wall. I wish that they would have been more specific on the posting. I am not sure if it was a Kayak issue or a Best Western issue. Better communication of the room.
We loved the view from our room. It felt good to be able to enjoy room, waterview and to go wherever and do whatever one wanted to do all within reach by a few minutes walk from the hotel. The bed was very comfortable, the room was large, clean and spacious and the view was perfect. We loved our stay there and will go back again for sure.
this hotel is very low budget and old..the rooms were clean but felt like I was staying at a motel..no amenties not even shuttle to the casino which is on same drive. Old and out dated..elevators smell like pee...very low budget not worth a 100.00 per night. Pay extra and stay at the casino. Very disappointed!!!!
Clean, warm, comfortable bed, nice shower, quick cab ride to downtown/Caeser's Windsor. Small TV with no on-demand or guide station. No mini-bar. Bare minimum continental breakfast. Staff were polite but overly conversational.
quite clean and friendly staff no elevator
Very happy with the hotel! Great location Staff could be a little more welcoming!
We usually stay at Hampton Inns when we travel in the USA. The Windsor location gave us perfect location for our business and access to cross the border. The hotel rate, compared to the U.S. average per night cost seemed HIGH - which is why we booked thru kayak - to obtain a lower rate. But, by doing so, we were unable to obtain the 'Hilton Honor points'. Also, we suggest to ask for a room at the back of the hotel - the street noise could be excessive if you are a light sleeper.
Good location, good price. Breakfast was not very good. There were busloads of families and children staying and attending a local swim meet. They made an absolute mess of the breakfast area. The food offerings were not very good. I mean, who serves baked beans with scrambled eggs? Really?
Everything great service Everything
The location very good for both local and cross-border shopping. The rooms were very comfortable, including the beds. Staff very accommodating and quick to assist. The buffet breakfast was excellent! The only negative is that they do not have a restaurant, however, there are several within the immediate area.
Rooms were clean and set up nice. Also bed was very comfy and good bath products.m Stayed on the second floor so felt like the trucks outside were right under us. Could hear people in the next room too clearly