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The room ac unit was noisy, and when it was on, it smelled stale and like smoke even tho it was a non smoking room. Also I was not used to not having glasses, ice, and a coffee pot in the room.
Nothing. The hotel was like a hostel, the outer area smelled of urine. It offended my wife so much that after one look a d smell, we we t and found anthoer hotel Everthing. It looked lkke a hostel with homeless individuals around the property. Spend a few dollars kre and stay at a good hotel
The ease of attending performances at the VBC without having to rush. We live in Madison county, but it's nice to have a night out with the girls. The show was great, the hotel very poor for any price. Our room was so dusty you could write your name on every surface. The A/C didn't seem to work, the bathroom floor was damp when we checked in at 5 ish. One of our key cards didn't work on the garage parking or the room door. The clerk who checked us in seemed to be very bored with the whole process. The TV screen had something smeared all over it. We have stayed here before and know what good service and cleanliness is. I was sent a email asking what our preference for the room was, floor height, view, etc. I requested a room with a view of the park. Our view was of the roof at the VBC. Will not be staying with Embassy Suites for any other VBC performances.
Many things were very good. Housekeeping staff were very good. Breakfast staff very good. Check in and final check out staff (the same person) was excellent. Check out was not good. The first man I approached hardly acknowledged me and then made no eye contact. He didn't follow through with my request for bellhop service. Had to call on 5 consecutive days to get a simple answer as to whether or not I had left an item in my room.
Helpful staff. Clean. Parking garage with plenty of spaces (at the time at least. .. may vary at another time? ?) Internet (wifi) was 12$ additional on top of charges for the room.
Location. Restaurants nearby. Carpet had a huge spot missing. Like a burn? Dead bolt was busted on door. Carpet was saturated in dirt. Loud neighbors and riff raff in the parking lot loud til 4 am.
It was so clean the pillowcase smelled like detergent. The entire wall behind the beds was a giant mirror. I'm sure that's done to make the room feel bigger, but every time I rolled over in the night, I could see myself. It was startling.
The sleeping area of the room was exceptionally clean, I was pleasantly surprised.I was equally surprised to find the lower shelf in bathroom was dirty.
Never seen such a clean Hamton Inn - thanks! The bed was not comfortable
It was clean beds were nice staff was helpful
I was really impressed with the friendliness of the entire staff. They were all exceptional, above and beyond with hospitality. The bathrooms left something to be desired. Not at all what they needed to be.
Location Bathroom not as clean as I expect
The typical Hampton style...Rooms were nice. Breakfast was good as usual. Place was clean. This must be a converted motel. You have to enter the room from the outside. There's no hallway entry. Not a safe situation if you're a woman traveling alone. Should be posted on their website just so people know ahead of time.
The staff was all super nice. I didn't feel safe. This Hampton Inn used to be a motel. The doors open onto the parking lot. I was on the third floor but my door opened to an open air un-secure walk way. (Think the Tv. Show my name is Earl.) Super ghetto architecture. The rooms were clean and had the usual Hampton Inn decor. But it was a little like putting lipstick on a pig. THis building has the architecture of a 1970's motel. I would NOT RECCOMEND!
Only issue was ordering room service. Food was not worth the money and a little dissapointing for the price. Everything else about the stay was great.
Westin in Huntsville has always been a great spot to stay. Clean, Comfortable, and plenty to do and see with shopping, spa, and movies. Enjoy it every time. No complaints.
Lobby was beautiful and comfortable for visiting Strange smell around the pool
Bobby and Cedric (bell staff) we're great. Room was clean. Breafast was excellent, but costly. Bathroom was nice (rain shower showerhead) View from room was horrible, glass cover on side table was broken and jagged, large urine stain on mattress liner, Breakfast was expensive (felt like it should have been included for this price), two lamps didn't work. Mini fridge not cool enough to store food, just cool off cokes.
Bed was comfortable, it was nice and cool in the room. Everyone we encountered was very nice. Walls are way too thin. Our neighbors played country music at 1am so loud, for at least an hour. You could hear kids running in the hall and their parents hollering at them