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It is located at almost the center of downtown and you can simply walk to almost anything. The standard king size room I was given was nice and clean as well. I am fine with almost everything except with how Hilton and the staff handled my situation with the room. I originally booked the King Executive Jr suite. However, when I got there, they said there was a problem with the toilet in the room that they sold it to me. As a result, I was only given the choice of a double queen room or a standard King size room. I asked about other King exec suites but they said they cannot change to others. I then asked about the big price difference between the available rooms and if I can be compensated or refunded in anyway. They said they can't refund and they simply gave me a coupon (worth 35 dollars total for 2 people) for breakfast and free parking that is worth like 20 dollars. I was then put into a stand King room. Totally a joke. Super disappointed on how they dealt with my situation.
The staff were great and gave me some very helpful advice. The restuarant on site was very nice and the steak they served was amazing. The TV in the room was very large. The bed wasnt very firm
Location Stinky hall,no shower curtain,TP holder improperly installed,uninformed staff
The friendly staff gave us an upgrade to a corner room and it was very spacious. The bed was wonderful and the coffee in the room was better than what they served in the restaurant!! Nice fridge and coffee pot in the room. The updates were all nice too! When I booked online, they didn't state the extra charges. Parking - $17 per night, Pet fee - $50 and the restaurant food was spendy too! If I had been aware of these fees, I would have been able to compare rates better with other hotels. Other than that, I would have given this place a 5.
Great location, friendly and helpful staff, tidy and clean, upgraded finishes, nice place. The trains....
It is within walking distance to many places to eat. Hotel was dirty, carpet stained, hole in shower curtain and dirty sheets. Also very loud and you could hear every little thing through the walls. Room stunk and didn't feel comfortable at all. Ended up staying somewhere else, it was that bad. Absolutely disgusting!
The room is old, extremely dirty! and very smelly! The bed, sheet, and comforters are extremely dirty!!! The bath room, sink and tub are dirty too! The room does not have A/C and it is so stuffy inside. They still charged me +$110/night. No place for breakfast. The food they provide for breakfast is for beggers, not for travelers. The room is old, extremely dirty! and very smelly! The bed, sheet, and comforters are extremely dirty!!! The bath room, sink and tub are dirty too! The room does not have A/C and it is so stuffy inside. They still charged me +$110/night. No place for breakfast. The food they provide for breakfast is for beggers, not for travelers.
Very cozy. The mini fridge smelled of mold and there was hair on the wall in the shower:/
The location is awesome really close to UofO campus!!!! Room was pretty cramped and bathrooms could us a remodel
The staff was awesome! The rooms were clean. Woke up made waffles and bagels. We had a great stay!
The Only thing good about this motel is the location. Very close to the University of Oregon the room I booked was described as "separated Queens". When I called to ask what that meant the gentleman told me it was a room with two bedrooms. When we arrived late at night, , we were given a room with a queen bed in a tiny living room, then you had to squeeze around the bed to get to the bathroom and then on the other side of the bathroom was a bedroom . The place was freezing when we arrived and the only heater was under the window in the living room. We turned the heater on full blast, 90° fan on high. After about 40 minutes we were still freezing. The outside temperature was 26°. I called the main desk and he offered us another room. We asked for extra blankets and were told to take the blankets off the bed in the old room and move them to the new room. So we did because we were freezing. We moved to the other room which was a little bit bigger. It had an actual living room with a couch, a short hallway with a bathroom and two separate bedrooms. However, the problem was the same. Again, the only heater was under the window in the living room. We put the extra blankets on the beds and cranked the heater up on high. The room never got warm so we were forced to sleep in our clothes and our coats! We were still cold when we woke up. How is it possible to have no heat in the bedrooms??? We spoke to the manager in the morning but he just said "well it's cold outside" Besides being freezing cold, the place was not clean! I found a dirty sock under the corner of my bed! Also it's a very old building and there's not enough outlets, so they have extension cords all over the place. I don't think thats safe. The bathrooms had old tile with mildew on the caulking. The sink in the bathroom was barely held on with caulking. Also, I don't think they wash the blankets in between guests because there were hairs on my blanket. Overall a very miserable experience and I wish I had just stayed home and saved my $93. I would never recommend this place!
The pool was nice. The staff was friendly and helpful. Designated smoking tent keep people from loitering around their doors. New security system and cameras seem to have helped reduce break ins to vehicles. Not a bad place or value, but definitely had some sketchy, addicts around, but it's also Eugene and it is too be expected. The parking lot was ample, but getting out onto Broadway took some time due to the nearby intersections always being busy.
A decently clean place to stay for a night or two. Highway traffic noise is bothersome near the front of the building, but for the money and compared to similar inns in the area, it was pretty good. Traffic Noise Old bathtub
This hotel is near a great pub, close to campus, easy to get to and very clean. It was a nice stay and tasty breakfast the next morning.
everything was great do not have any complaints
Walking Distance to Stadium and University . Good location to get to running trails along the river. In general a clean hotel next to the University . Limited Parking within the hotel parking area. If you get back late you wont find a place to park and you will have to go to the overflow parking across the street. Access to the hotel is off a one way street and somewhat difficult to access if your going the wrong way. Toilet in the room was not working well and I had to get a plunger and plunge the toilet multiple times. Shower handle poorly installed and difficult to get it in the right position to turn on and then turn off. Water pressure was very limited. (My room was on the third floor).
I like staying here but before I had a chance to shower the main water line broke...stuff happens.. Overall a nice hotel, just unlucky break!
Luxurious bed. Clean. Nice shower. Good water pressure. Breakfast was a pleasant surprise. I did not like constantly hearing the sound of water rushing through the pipes. It kept me up most of the night. When I checked out, the guest in front of me told the person behind the desk that he and his family hardly slept because of the sound of the water in the pipes. He suggested you insulate the walls.
It was clean and had an easy check in and out. The pool and hot tub were nice. The shower didn't work and would not get hot either.
Computer room Maintenance guy doing loud repairs in stairwell next to room before 9 am Sunday morning. I am a marine painter/blaster that works long hours multiple days of the week. I was looking for a late start to my day Sunday morning. Rude!
The room was nice and large and had enough space for two people to stay comfortably. Bed was comfortable. Air conditioner kept room cool. Continental breakfast was good. Coffee was good. Bed cover too heavy. Was almost no counter space at sink. Air conditioner rattled. Continental breakfast food barely warm. Very crowded dining area. Parking lot was too small for this hotel. I could not find a place to park after returning from dinner with my family.
Very friendly staff. Nice clean rooms. Great location by the park.
Breakfast was good. Found some long black hairs in bed& shower (not ours). Staff left dirty coffee cups & old coffee on counter.
The front desk staff was great! The facility was okay. Parking was pretty tight There was some dirty pillow cases on the bed. The ceiling over the shower was very moldy. Overall it was okay.
The desk staff was friendly and overall helpful Rooms are dark and smelly. Feels dirty. Tiny, scratchy towels with a bar of soap and cheap combo bottle of shampoo/conditioner. Parking lot overcrowded especially with uhauls and trucks. Fitness center was a treadmill and broken down combo equipment piece. Pool cloudy and smelly. Far overpriced for a "motel 6" place.
We oiled hear loud neighbors lol night talking and banging furniture against our common wall. Walls didn't appear to be very sound proof.
The bed was very comfortable. We had a better night's sleep than we have in a very long time. There were notes written from the previous guest on the notepad, there was used soap and shampoo in the shower, and there was old food in the refrigerator.
The hotel room is large and roomy. Bathroom is big and clean. love the free movie option. Location is a little remote, but not a big deal if you have a car.
This is one of the older luxury hotels that has been wonderfully maintained. Spacious and beautiful with all the amenities you could want. Gracious staff and the restaurant and lounge were perfect!
Room service food was excellent. We shared the steak dinner and a Cobb salad. The beef was terrific as was the salad. Even though the hotel is about 45 years old, the room was newly renovated. The furnishings and decorations were very nice. Our only complaint was the bed was harder than is comfortable for us. Other than that, great stay.
The decor, the staff, and the chef. Best food I've ever had at an American hotel.
I made a mistake on my reservation and accidentally booked for one week later than I had intended to be in town. Valley River Inn said "no problem" and they changed my reservation to that be night instead of the date one week out. I know that if they were booked solid they wouldn't be able to accommodate me but the front desk staff acted like it was not a big deal and that people make those mistakes all the time. I really appreciated the "customers always right" approach they took. pool and hot tub close at 10pm (which is fair considering many rooms look out to the pool and it wouldn't be nice to have loud noise coming from the pool area when you're trying to sleep.)
Conveniently located on river walk and next to mall. Room was outdated for the premier hotel in Eugene
Vintage 60"s architecture, condition of facilities and cleanliness, riverside food and bar service, friendly and efficient staff.
Sitting by and swimming in the pool was wonderful! And our meals on the deck by the river were excellent!
Restaurant waitress Laura. Extremely pleasant and professional. The kitchen did a good job. The size of the room. The bath towels, hand towels and wash cloths. They should have been discarded 2 years ago. The worst I have seen. Was told by the guest service agent at check out that they just renovated the rooms. It was not in the budget. Dust on the night table. The GM is not doing his job.
I thought the location of the hotel was excellent. The restraint in the hotel was so good that we didn't eat anywhere else during our trip. We loved it here and will come back in the future.
Everything was great and my weekend there made going back to the real world a little better :) That I couldn't stay longer
If you buy a room on an online site the Valley River Inn takes away all amenities. No breakfast, etc.. Also when the staff see's your online rate their attitude completely changes to the negative. Restaurants food was very poor and very expensive.
Great hotel service staff, very friendly and accomadating! Clean rooms. Comfy bed & pillows. Beautiful scenery by the river. Love the smell of cinnamon pine cones in the hallway. Enjoyed the pancake breakfast in the restaurant. Hotel was quiet & pleasant. Can't beat the location--walking distance to food & shopping. Great stay especially for price. I personally love a mini fridge in hotel rooms and would have preferred it if the rooms had one. Also service in restaurant, although friendly was very slow and there was hardly any diners. Plug in on lamp didn't work & I didn't realize it so i awoke to a dead cell phone instead of a fully charged one. Like most hotels, there is a lack of convenient electrical outlets for charging devices. still Enoyed stay and would stay again.