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Check-in was quick and professional. Rooms and bathrooms were super clean and decorated more like a guest room than a motel room. Would definitely stay here again and would recommend it to others.
Very clean and neat. Bed was comfortable and shower hot, only hotel I've been to with a nice shower head in a long time. Very cold bathroom, seema like no insulation anywhere but very clean!
I was a little leery about staying at this hotel because of a rude interaction I'd had with someone on the phone when I called ahead at the hotel. But when I arrived, I thought this was going to be a decent place to stay. I was given a room in a remodeled portion of the motel. The furniture and decor was a bit odd, though, for a motel room. Very big, heavy wood furniture that seemed oversized and some strange vases and wall art. Also, the lighting was very dark and because I needed to do some work in the room that evening, I asked the evening manager, who seemed nice, for an additional table lamp which he brought over. Despite the decor, it seemed okay until....,I was a little leery about staying at this hotel because of a rude interaction I'd had with someone on the phone when I called ahead at the hotel. But when I arrived, I thought this was going to be a decent place to stay. I was given a room in a remodeled portion of the motel. The furniture and decor was a bit odd, though, for a motel room. Very big, heavy wood furniture that seemed oversized and some strange vases and wall art. Also, the lighting was very dark and because I needed to do some work in the room that evening, I asked the evening manager, who seemed nice, for an additional table lamp which he brought over. All seemed okay until.... The issue I had with the hotel ended up being with the owner's unnecessary rudeness. The room I had been given had an unusually soft mattress. Had I realized this earlier in the evening I would have asked for another room but because I stayed up late to finish up some work on my computer, I didn't even get into bed until about 1am. The mattress seemed unusually soft, but I tried to make the best of it. I would fall asleep for brief periods but wake up in discomfort (pain in different parts of back or legs depending on how I slept.) By 3:30am I was well-aware that there was no way I would get a good night sleep but there did not seem to be anyone in the office from what I could see ( my room was directly across from the office). On top of a terrible night with little sleep, at 7:30am there was a large construction machine grating the gravel in the parking lot right in front of my room and it was setting off the alarm on my car. I spoke to the owner shortly while this was going on, explaining the terrible night sleep because of the mattress, and asked if he would give me discount on my room. He rudely said, "We never had a complaint" and basically said he wouldn't do anything to reduce my bill. I immediately recognized him (his voice) as the rude person who answered my call the day before. He told me I should have woken up the night manager for a new room and because I didn't he wasn't going to do anything. So I asked him for another room that I could use until the 11am check-out time so that I could get a few hours sleep. He refused flat-out, saying "I can't give you a room for a few hours." I asked "why not?" but refused to give me an answer. At that point I became more than irritated, and insisted. His wife came in the office and they discussed something in another language and he finally put me in another room, insisting that I not let my dog on the bed. Not acceptable, since I'd paid an additional pet fee. However, I agreed as my dog will not go on any furniture unless I allow her. However, when I entered that new room my dog, without getting on the bed, started to intently smell several spots on the bed covering, a sure sign that the cover was not clean. It ended up that I didn't stay anyway because the noise from the construction on the parking lot made it impossible to sleep. Aside from the rudeness of the owner, I seriously question the cleanliness of this hotel because, in addition to my dog's fascination with the smells on the linens, I saw that the housekeeping cart and all the "clean" supplies (i.e. towels, sheets, tp, etc) for cleaning rooms was stored in what appeared to be an unfinished, i.e. shed-like, addition to this motel. What may appear to be a clean room may not actually be clean.
Location is good. Rooms haven't been updated ever - not even the bedding. We had bed bugs in our room. Complimentary breakfast is supposed to start at 6 but restaurant was still closed at 6:10.
I liked that it was conveniently located and no road noise. Breakfast is provided, but runs out of food quickly and doesn't get replenished in a timely manner. There doesn't seem to be any sort of housekeeping checklist. Found a dog turd under my bed, lampshades askew, missing lightbulbs, items from previous guests left behind in room, 1.5 pillows per person for a king size bed, had to wait at front desk for a breakfast voucher for 15 minutes, free breakfast was down to a handful of potatoes and some cold cereal by 8:45am and didn't see it get replenished for 30 minutes after I arrived, parking lot icy and dangerous, old square televisions, door between rooms splintered and not secure, lights in toilet room didn't work, very dark room even during the day.
We made the reservation for two queen beds but when we got there they said they had us in a single king. We had to get a roll away for my kid. Theyou were all booked an we couldn't change rooms. There was something wrong when the Web page made the reservation.
This is a beautiful hotel in an ideal location for accessing downtown Bend. The prices are reasonable and the staff hospitable. We enjoyed our modern room, comfortable bed, mountain view and great immenities. Our morning in the sauna completed the experience. We highly recommend this lovely hotel.
It was outstanding That the restaurant was closed to private party
It is not often that I will spend the time to fill out a survey. It has to be really great or awful. Yes, it was pricey. The Oxford Hotel Bend more then exceeded our expectations. The entire staff was excellent. Location perfect for our needs and clean.
Great view. Nice staff. Rooms are clean. Property could definitely use some updating though.
Nice free Breakfast buffet in convenient location Heating system in room didn't perform well
the wind goes down the chimney and your room becomes filled with smoke... not very romantic
For the price especially, this was the nicest and cleanest room I have ever been in. I will definitely be coming back. Hot water, clean rooms, comfortable bed, a little low on the water pressure when lots of people are showering but not too bad it's a great place to stay for 1-2 people. Only down side if you can call it that is the managers check in room is one of the rooms there and the desk if you can call it that is beside the bed..
I liked that we were able to get a comfortable room at the last minute. The quarters were tight, but it was all we needed for one night. Bed was comfortable.
This is a great value.
Friendly staff Average facilities, location, cleanliness just okay.
The free breakfast was delicious and filling!! Fresh fruit, the best coffee and so much to choose from. The bed wAs very comfortable! Slept like a log! Can't think of anything I didn't like. However we wished we weren't so rushed with other plans so we could have sat in the hot tub
Loved the bed, very comfortable! I was actually tempted to ask the front desk what kinds of mattresses they use. The price was the only thing I didn't really like. The breakfast was good, but the food/room didn't justify $170/night.