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Check-in was quick and professional. Rooms and bathrooms were super clean and decorated more like a guest room than a motel room. Would definitely stay here again and would recommend it to others.
Great value, very clean. Recently remodeled rooms.
Very clean and neat. Bed was comfortable and shower hot, only hotel I've been to with a nice shower head in a long time. Very cold bathroom, seema like no insulation anywhere but very clean!
I was a little leery about staying at this hotel because of a rude interaction I'd had with someone on the phone when I called ahead at the hotel. But when I arrived, I thought this was going to be a decent place to stay. I was given a room in a remodeled portion of the motel. The furniture and decor was a bit odd, though, for a motel room. Very big, heavy wood furniture that seemed oversized and some strange vases and wall art. Also, the lighting was very dark and because I needed to do some work in the room that evening, I asked the evening manager, who seemed nice, for an additional table lamp which he brought over. Despite the decor, it seemed okay until....,I was a little leery about staying at this hotel because of a rude interaction I'd had with someone on the phone when I called ahead at the hotel. But when I arrived, I thought this was going to be a decent place to stay. I was given a room in a remodeled portion of the motel. The furniture and decor was a bit odd, though, for a motel room. Very big, heavy wood furniture that seemed oversized and some strange vases and wall art. Also, the lighting was very dark and because I needed to do some work in the room that evening, I asked the evening manager, who seemed nice, for an additional table lamp which he brought over. All seemed okay until.... The issue I had with the hotel ended up being with the owner's unnecessary rudeness. The room I had been given had an unusually soft mattress. Had I realized this earlier in the evening I would have asked for another room but because I stayed up late to finish up some work on my computer, I didn't even get into bed until about 1am. The mattress seemed unusually soft, but I tried to make the best of it. I would fall asleep for brief periods but wake up in discomfort (pain in different parts of back or legs depending on how I slept.) By 3:30am I was well-aware that there was no way I would get a good night sleep but there did not seem to be anyone in the office from what I could see ( my room was directly across from the office). On top of a terrible night with little sleep, at 7:30am there was a large construction machine grating the gravel in the parking lot right in front of my room and it was setting off the alarm on my car. I spoke to the owner shortly while this was going on, explaining the terrible night sleep because of the mattress, and asked if he would give me discount on my room. He rudely said, "We never had a complaint" and basically said he wouldn't do anything to reduce my bill. I immediately recognized him (his voice) as the rude person who answered my call the day before. He told me I should have woken up the night manager for a new room and because I didn't he wasn't going to do anything. So I asked him for another room that I could use until the 11am check-out time so that I could get a few hours sleep. He refused flat-out, saying "I can't give you a room for a few hours." I asked "why not?" but refused to give me an answer. At that point I became more than irritated, and insisted. His wife came in the office and they discussed something in another language and he finally put me in another room, insisting that I not let my dog on the bed. Not acceptable, since I'd paid an additional pet fee. However, I agreed as my dog will not go on any furniture unless I allow her. However, when I entered that new room my dog, without getting on the bed, started to intently smell several spots on the bed covering, a sure sign that the cover was not clean. It ended up that I didn't stay anyway because the noise from the construction on the parking lot made it impossible to sleep. Aside from the rudeness of the owner, I seriously question the cleanliness of this hotel because, in addition to my dog's fascination with the smells on the linens, I saw that the housekeeping cart and all the "clean" supplies (i.e. towels, sheets, tp, etc) for cleaning rooms was stored in what appeared to be an unfinished, i.e. shed-like, addition to this motel. What may appear to be a clean room may not actually be clean.
Rooms were clean. Older motel but had been updated. Would stay there again.
Very clean room and easily accessible. Small room and noisy cooler.
Staff was nice. Room was remodeled and very clean. A good value.
Hotel is old but clean. Within 5 minutes driving to downtown. Good value for the money.
Location and relatively low price. Bedding was long in the tooth, and carpet not clean
The hotel was a little outdated, but the room was huge and very comfortable. We really enjoyed relaxing in the hot tub to warm up after rafting the cold Deschutes. The staff was very helpful and friendly. And we liked the location. The complimentary breakfast wasn't great. All of the hot food was cold, so we went somewhere else for breakfast. But the room was such a great value, we didn't really mind.
It was convenient location, but the rooms were outdated but decent. The breakfast was good and the staff was friendly. The room was outdated and the counter had a crack in it. Also it didn't look like they had dusted and cleaned very well.
Pool & spas & saunas & steam room were the best!! The breakfast brunch could be a little better. Need Real fresh juice & fresh fruits. Added tea selections & bacon to go with the sausage's.
Location is good. Rooms haven't been updated ever - not even the bedding. We had bed bugs in our room. Complimentary breakfast is supposed to start at 6 but restaurant was still closed at 6:10.
I liked that it was conveniently located and no road noise. Breakfast is provided, but runs out of food quickly and doesn't get replenished in a timely manner. There doesn't seem to be any sort of housekeeping checklist. Found a dog turd under my bed, lampshades askew, missing lightbulbs, items from previous guests left behind in room, 1.5 pillows per person for a king size bed, had to wait at front desk for a breakfast voucher for 15 minutes, free breakfast was down to a handful of potatoes and some cold cereal by 8:45am and didn't see it get replenished for 30 minutes after I arrived, parking lot icy and dangerous, old square televisions, door between rooms splintered and not secure, lights in toilet room didn't work, very dark room even during the day.
Nice outdoor pool, convienant location and on-site lounge. Not the cleanest rooms but would be great with kids.
The location was great. Easy access to freeways and near a lot of different activities. Also close to gas stations and places to eat. The staff was rude. My boyfriend and I drove to Bend from California to visit a friend. We arrived in Bend around 3am. When I walked up to the front desk to check in the guy at the desk acted like I was inconveniencing him. When I went to check in he told me our room was canceled. This was extremely upsetting because it was 3am and we were very tired and wanted to sleep. I just think it is very strange that no one bothered to call me to tell us our room was canceled. When I initially booked the room I got a confirmation email and received no further correspondence. The man at the front desk continued to repeat: "You should have called to let me know you were checking in late." Okay, fine, I get it. However, it was 3am and I didn't need to be hassled.
In our weekend stay, we received no maid service to change towels, make bed, vacuum. The carpet had several large wet spots. The television reception was poor. The room was very out dated with its decor from bedding to lamp fixtures. The toilet worked really hard to flush and the lighting was poor. Wish we hadn't stayed there. Not even worth what we paid. Think twice before booking here.
We made the reservation for two queen beds but when we got there they said they had us in a single king. We had to get a roll away for my kid. Theyou were all booked an we couldn't change rooms. There was something wrong when the Web page made the reservation.
This hotel is way over priced. I spent 144.00 per night for a outdated room. Also when trying to sleep you hear kids running in the halls and when I told the front desk. They said we cant stop the kids from running and I said no but you could relocate my room. No one followed up nor did a thing about it. I did get a 44.00 discount when I checked out but considering everything I would not stay there again. They also only gave us one room key because they were short. Just like another customer complained about
It was great The gps doesn't take you right to it, it marks it on the freeway but that's a minor issue.
Pool Horrible breakfast Loud maintenance trucks
Nice free Breakfast buffet in convenient location Heating system in room didn't perform well
Getting a room facing the river was really nice. You had a feeling of being someplace special. Breakfast was also good and had a lot to offer.
Staff was friendly, room was very clean. We were able to check in at 2 am and still get great customer service and a great room. Hotel was an overall great stay. Nothing negative to say expect for having a room next to the pool and hearing small children play in the pool at 8 am
It seemed to all be in place there was a lovely room with great view, restaurant was fun, staff where always there to help with anything of need. We would definitely recommend and stay there again.
Location The facility was a little dated, although inside the rooms had been remodeled.
Staff was very friendly. Bathroom in room was nice and clean. All noises outside the room; room service, people, cars, could be heard like it was inside your room in the morning.. Sleeping in is impossible
Great view. Nice staff. Rooms are clean. Property could definitely use some updating though.
Clean rooms, river view from patio, nice bathroom, indoor pool, free internet and 6 port charger with USB on table. No free breakfast and breakfast was expensive at Currents. Staff should have informed us that there is construction going on across the river. I guess they are putting in foundation for new building.
Loud construction noise in the morning ruined our stay.
the wind goes down the chimney and your room becomes filled with smoke... not very romantic
Being on the river. Bed. Convenient location. Nice bar with good food. On the pricey side. Wait staff seemed quite stressed and not forthcoming with assistance.
Everything Tetherow had at the time of our stay was luxurious and very well maintained. This is an ideal location to getaway from the busy center of Bend for romance, business, and family, it currently offers a comforting and intimate remoteness compared to other hotel/resort options in the area. At the current rates Tetherow is an exceptional value. Book a stay before the expansion begins. What is unfortunate is the intention to expand from 50-units to 250-units in years to come, which will take away from the scenic and isolated appeal that Tetherow now offers. All that is currently missing are a few needed facilities: pool, spa, etc.
Staff was amazing and the entire lodge and restaurants were beautiful! Highly recommended!
Four friends and I stayed for my birthday get away. We had never visited Bend before and this hotel was the perfect choice for our first impression. After being wooed by the luxurious appearence of the building itself and the gorgeous location, we were blown away again by the genuin hospitality of the staff. Everything was clean, the vibe is spot on,and it was overall extremely fulfilling. Good food, great shower, and the robes and beds are to DIE FOR!
Friendly staff Very well designed spacious room Fantastic location Comfortable stay
location, staff, and environment - beautiful rooms all with contemporary furnishings and comforts. Beautiful place. most of the room windows do not open. I moved to a room with a balcony door but the guest on one side was smoking on his balcony - against hotel rules. Not the hotel's fault but just a poor balcony design with little privacy. They graciously moved me.
It was outstanding That the restaurant was closed to private party
Very nice hotel, super staff and a great bar and restaurant. I have stayed in hotels all over the world but the service at the Oxford was superb. Bend is a very nice town and there are a lot of great restaurants nearby. The free use of the bicycles is nice too as Bend is very bike friendly.
This is a beautiful hotel in an ideal location for accessing downtown Bend. The prices are reasonable and the staff hospitable. We enjoyed our modern room, comfortable bed, mountain view and great immenities. Our morning in the sauna completed the experience. We highly recommend this lovely hotel.
It is not often that I will spend the time to fill out a survey. It has to be really great or awful. Yes, it was pricey. The Oxford Hotel Bend more then exceeded our expectations. The entire staff was excellent. Location perfect for our needs and clean.
I liked that we were able to get a comfortable room at the last minute. The quarters were tight, but it was all we needed for one night. Bed was comfortable.
Older property, but clean and very well maintained. Mid-sized flat screen TV, adequate wifi, and in-room coffee were nice. Rooms were oddly shaped and varied in size.
Clean, comfortable, good value. Staff was friendly, appreciate wifi & in room coffee
The room was very small but I was a lone traveler and I could tell it was the smallest room out of all of them. It was very clean and comfortable, and check in was extremely fast.
This is a great value.
For the price especially, this was the nicest and cleanest room I have ever been in. I will definitely be coming back. Hot water, clean rooms, comfortable bed, a little low on the water pressure when lots of people are showering but not too bad it's a great place to stay for 1-2 people. Only down side if you can call it that is the managers check in room is one of the rooms there and the desk if you can call it that is beside the bed..
Friendly front desk staff Wifi was not reliable. Rooms were clean but basic.
Big rooms. Good value. Rooms are a bit outdated - decor is old fashion. New carpeting would make the rooms seem cleaner.
The staff was super friendly, even when I had unusual requests.