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The location is close to the airport, which is obviously convenient. The fitness center and pool were also very nice! I booked a king and they put my in a double without any justification. I also didn't like that they don't include continental breakfast or a free shuttle to the airport-- those seem like obvious amenities at the price point.
nette Hotelmitarbeiter; Restaurantauswahl Zimmer, für den Preis zu klein; Badezimmer etwas in die Jahre gekommen, für den Preis nicht sauber genug
Zimmer sauber und guter service Pool side nicht so schön ebenfalls habe ich auch schon bessere Steaks gegessen für den Preis
Gut eingerichtete Zimmer Lautstarke Renovierungen im Hotel auch während der Nacht. Private Parties im Hotelgarten mit sehr lauter Musik
Pool, lobby, location, staff The room was very simple and just ok
Reception service, breakfast but very crowded hotel ambience is very good They promise to send fruits but did not sent
We are non-smokers and we were given a smoking room first (I did not mention while booking). They quickly changed the room to a non-smoking room after we asked for it. It was very quick and easy process. Hotel was very clean and comfortable. They bring bottled water at least twice a day, which was great. After our check out, we asked for a taxi with a meter to take us to New Delhi train station. We got on the taxi and left the hotel. Then we realized that the driver did not start the meter. We asked him to open it but driver made excuses like it is not working, we don't need it, etc. And he took 300 rupee for 10 min. drive. We were very clear on that we wanted a taxi with meter, and the taxi driver that the hotel is working with was not willing to use it. What we expect from a 5 star hotel is trust. I should be able to trust the services they provide and this includes the people they work with. What happened is something normal in Delhi but I was disappointed because the hotel I trusted assigned us to someone not trustworthy.
The room was very clean and well appointed. Staff are extremely friendly. They are on the whole quite junior and sometimes seem to be feeling their way around their jobs, but their effort at being helpful and polite is always apparent.
Teh staff is very friendly and willing to help. The facilities are quite good as well. We tried out both Café Uno restaurant and the Oriental restaurant and enjoyed both. The rooms were clean but they did not smell very good.
We cannot say enough positive things about our stay at the Shangri-La in Delhi. The staff was so kind through and through. In particular the bellhop Robert was crucially helpful to us when we were working through logistics to get a lot of luggage on our airplane. He also referred us to Jassray, their Airport Manager, who helped us a great deal in getting our luggage through. Their concierge also helped us track package deliveries, even before we had checked in. Everyone on the staff was so kind and the service was first class, as well as the amenities in the hotel. We are only going to stay in Shangri-Las after this experience!
The comfort and commodities offered by the hotel are excellent. The location right in the centre of New Delhi is also very good.