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Fantastic services staff and the food and entertainment was excellent. Saff, food, service
The staff was friendly and helpful The food was not terrible, but not very impressive. This was our first time at an all inclusive, but it felt like a tourist farm. We felt like products in an assembly line.
Hot tub with falls was quite interesting There was no freezer in mini fridge. Ackee and saltfish should be available for breakfast daily
The staff was nice and the beds were comfy The best beach area costs an additional $100/day for a Cabana and the Moonstone restaurant took 4 hours from waiting till receiving food. We also learned a Jamaican minute means about 30-60 mins.
This was our second vacation at the Hilton Rose Hall and we were pleasantly surprised to see all the improvements to the facilities. Within the last 6 months they added new balconies to all the rooms, a new beachside restaurant, approximately half mile of additional beach, and appear extending 100 feet into the ocean with a beautiful view of the hotel. Our first trip was with our two children but we decided to return alone for our second trip. Due to the recent expansion, the resort never appeared to be crowded. Since most of the families stayed close to v lazy river pool, the other pool always seemed very quiet and relaxing. We even had a chance to speak to the manager within the next year or two. Can't wait to return with my children.
Staff was untrained and rude, amenities were not as stated on website, food was limited selection and not good, room had mold so had to be transferred to another. Overall there for 3 nights and was not pleased
Those were the nicest people I have ever met on a vacation! The place was just dreamy and yet fun and the food was outstanding. Didn't get to go to the club but I enjoyed the shows. Some were a little hokey, but they tried to give a little something for the adult and the children. Very good with the kids! Exercise programs were great...I did a power walk which was really a power walk through half of the golf course and a spinning class class and water aerobics....which taught me some lessons to use use in other places. Even the servers were entertaining (Omelet man and stir fry grill.) in my room I got te sunrises everyday. And from various location you could see spectacular sunsets as well. I am definitely coming back and telling everyone. I also believe the stay to be a great deal for all that is included. I loved the water slide and lazy river too. The beach was very nice too! they are expanding the beach area and adding to the facility. Now the beach was nice to me! But we went to Doctor's Cave beach too and OMG! That was the clearest water I have ever seen! It was spectacular. The Hilton's beach cannot compare to this one. I believe the Doctors Cave is a natural beach, while the Hilton is man made.....the difference is clear. They were doing some construction while we were on the beach. That was noisy, but didn't take away my enjoyment. The one of the elevators was broken most of the time we were there which was to me the most annoying thing because it took a longer than normal time to go upstairs and get back down.
Staff was nice. Food was good. Too crowded and too many kids Beach was terrible. Lazy river was small. Air conditioning broke in our room.
Proximity to the beach, friendly staff, and cleanliness. The food is not all that great.
The service staff was great and very helpful. The rooms were okay and comfortable The food was very disgusting. They really need to ramp up the food service. No type of real Jamaican cuisine. They should compensate me for the awful dining experience.
The food was excellent, staff was very professional The smoking / non smoking areas need to be more defined especially for kids and people with respiratory problems.
The food was lovely and the room was comfy. The staff was very courteous and very polite. The food at the grill needs a little work. I visited there twice and in the two instance the food was badly burnt, not very sumptuous at all.
Perfect kid friendly environment with lots of activities for children. Childcare services Food was average. Not enough selections. My husband and I stayed out late 2 nights and could not find any food or drinks anywhere on the location when we got back. We were told that it is non-existent after 1am which diminishes the whole point of being all-inclusive. No mini bar in the room. Not even complimentary soda or bottled water in the refrigerator.
The place very wonderful overall, the staff are super n fun! The service given is beautiful, yet at times scripted in their response, but seeing new faces continuely may get old! At times the buffet line was lacking... But understandable! The lack of the finer wines n liquor was sad, I would have paid for the higher quality of spirits if offered! The hassle to extend my stay by two days was a hassle at the front desk, yet online was easy to do, seemed odd. Free shuttle services to the airport would be nice for overall care of your customers
We had a very nice ocean-front room in an adults-only building with an adults-only pool and beach. Food was good and beverages plentiful. Too much loud reggae music blaring at you all day. We found refuge from the noise at the adult beach; however there were many hotel guests smoking pot there. Building 7 needs some plumbing upgrades on the bathroom and quieter air conditioning.
Beautiful beachfront location, plenty of food & drinks and the staff were very sweet. Having never stayed in an all inclusive...I didn't realize you had to make dinner reservations at the resort restaurants a day ahead. We didn't get a chance to go because if this. I think the staff should have been more informative about this on check in.