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The place very wonderful overall, the staff are super n fun! The service given is beautiful, yet at times scripted in their response, but seeing new faces continuely may get old! At times the buffet line was lacking... But understandable! The lack of the finer wines n liquor was sad, I would have paid for the higher quality of spirits if offered! The hassle to extend my stay by two days was a hassle at the front desk, yet online was easy to do, seemed odd. Free shuttle services to the airport would be nice for overall care of your customers
Beautiful beachfront location, plenty of food & drinks and the staff were very sweet. Having never stayed in an all inclusive...I didn't realize you had to make dinner reservations at the resort restaurants a day ahead. We didn't get a chance to go because if this. I think the staff should have been more informative about this on check in.
Perfect kid friendly environment with lots of activities for children. Childcare services Food was average. Not enough selections. My husband and I stayed out late 2 nights and could not find any food or drinks anywhere on the location when we got back. We were told that it is non-existent after 1am which diminishes the whole point of being all-inclusive. No mini bar in the room. Not even complimentary soda or bottled water in the refrigerator.
The rooms were nice the staff was great overall 5 star
Loved the restaurants and food..staff was excellent and very friendly.. hotel was very clean. I am very happy we chose the Hyatt Ziva. We can't wait to get back.
The hotel is wonderful and the staff is great - food and drinks were top notch also! Highly recommend -
I loved the location , the view and the staff were very friendly. The food and drinks were excellent. I didn't like how close the rooms were to each other. Every night my boyfriend and I heard Baby crying all night. Also I would have like to seen more tours available.
Those were the nicest people I have ever met on a vacation! The place was just dreamy and yet fun and the food was outstanding. Didn't get to go to the club but I enjoyed the shows. Some were a little hokey, but they tried to give a little something for the adult and the children. Very good with the kids! Exercise programs were great...I did a power walk which was really a power walk through half of the golf course and a spinning class class and water aerobics....which taught me some lessons to use use in other places. Even the servers were entertaining (Omelet man and stir fry grill.) in my room I got te sunrises everyday. And from various location you could see spectacular sunsets as well. I am definitely coming back and telling everyone. I also believe the stay to be a great deal for all that is included. I loved the water slide and lazy river too. The beach was very nice too! they are expanding the beach area and adding to the facility. Now the beach was nice to me! But we went to Doctor's Cave beach too and OMG! That was the clearest water I have ever seen! It was spectacular. The Hilton's beach cannot compare to this one. I believe the Doctors Cave is a natural beach, while the Hilton is man made.....the difference is clear. They were doing some construction while we were on the beach. That was noisy, but didn't take away my enjoyment. The one of the elevators was broken most of the time we were there which was to me the most annoying thing because it took a longer than normal time to go upstairs and get back down.
I love everything about this hotel. The rooms were clean the property is just breathtaking. If you plan to visit try the French and Brazilian restaurant. The experience was worth it. I will definitely visit again. The staff was very friendly.
Beaches are nice. The service was horrible. There were never towels in the room, or by the pool/beach. You wait FOREVER if you ask for anything. The staff is friendly but incompetent. The food is horrible. I couldn't wait to get home. The air conditioning in the hotel did not work in the hallways, it was sticky and humid. Just go to Mexico, same beach but with much better service and food.
Adults only and the staff was amazing! The staff was so kind went out of their way for you and always so sweet. They remember you after only meeting you once! It was mostly couples which isn't a bad thing but could be annoying for some. It's a long way from most excursions. It's not a 5 Star compared to American Standards but for sure a 4-4.5!
My girlfriend and I were extremely comfortable from start to finish. Impeccably friendly staff and delicious food and drinks included in the purchase. BEWARE: the Romantic Dinner, wine, and Spa options are deceptively not included in the "all inclusive" purchase, and prices aren't available until you express interest to the concierge. Awkward to find out when you're there.