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Perfect kid friendly environment with lots of activities for children. Childcare services Food was average. Not enough selections. My husband and I stayed out late 2 nights and could not find any food or drinks anywhere on the location when we got back. We were told that it is non-existent after 1am which diminishes the whole point of being all-inclusive. No mini bar in the room. Not even complimentary soda or bottled water in the refrigerator.
Beautiful beachfront location, plenty of food & drinks and the staff were very sweet. Having never stayed in an all inclusive...I didn't realize you had to make dinner reservations at the resort restaurants a day ahead. We didn't get a chance to go because if this. I think the staff should have been more informative about this on check in.
I loved the location , the view and the staff were very friendly. The food and drinks were excellent. I didn't like how close the rooms were to each other. Every night my boyfriend and I heard Baby crying all night. Also I would have like to seen more tours available.
The beach and pool were beautiful, and that's about it. The staff were terrible. The female staff HATE the female guests and treat them horribly, and the male staff stare at you with an air of perversion. Additionally, the food, compared to other all-inclusive resorts (like in the Dominican) was absolutely disgusting. We will not be returning.
The rooms and the food at Horizons was great. Check in was nice and easy. Arrived early and was given a room right away. Gift shop overpriced and was charged double for my purchase. The bottle said $8.00 and was charged $14.00. The same bottle at the airport was $7.00. I purchased 4 bottles from the resort.
Beaches are nice. The service was horrible. There were never towels in the room, or by the pool/beach. You wait FOREVER if you ask for anything. The staff is friendly but incompetent. The food is horrible. I couldn't wait to get home. The air conditioning in the hotel did not work in the hallways, it was sticky and humid. Just go to Mexico, same beach but with much better service and food.